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Windows Activation error - Help please RRS feed

  • Question

  • Here's the information from the MGA diag tool:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: N/A, hr=0x80070057

    Windows Product Key Hash: N/A, hr=0x80070057

    Windows Product ID: 55041-001-4352133-86297

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.004

    ID: {24B6D6F2-7125-4D93-9914-D2C536D55DDD}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.130318-1533

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{24B6D6F2-7125-4D93-9914-D2C536D55DDD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4352133-86297</PID><PIDType>6</PIDType><SID>S-1-5-21-4072018572-3673244053-757626416</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>200768U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>79ETE5WW (2.25 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090827000000.000000+000</Date></BIOS><HWID>248F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-79   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:21:2013 13:16

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqiaKmtJwjPqTlbjiMDUFlhMbEP0SA==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-79  

      FACP                                   LENOVO                               TP-79  

      HPET                                    LENOVO                               TP-79  

      BOOT                                  LENOVO                               TP-79  

      MCFG                                 LENOVO                               TP-79  

      SSDT                                    LENOVO                               TP-79  

      ECDT                                    LENOVO                               TP-79  

      TCPA                                   LENOVO                               TP-79  

      SLIC                                      LENOVO                               TP-79  

      SSDT                                    LENOVO                               TP-79  

      SSDT                                    LENOVO                               TP-79  

      SSDT                                    LENOVO                               TP-79  

      SSDT                                    LENOVO                               TP-79  

      SSDT                                    LENOVO                               TP-79  

    Monday, April 15, 2013 7:14 PM

Answers

  • Sorry for the delay - real life got in the way.

    I've uploaded a file - bc6aa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\bc6aa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\bc6aa

    or

    DIR E:\bc6aa

     

    The drive letter in use when you find the folder will
    need to be substituted (for
    <drive>) into the following
    command...

     

    XCOPY <drive>:\bc6aa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

     



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, April 25, 2013 5:17 PM
    Moderator

All replies

  • Can anyone out there help me with this one?
    Tuesday, April 16, 2013 4:34 PM
  • Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 17, 2013 9:26 AM
    Moderator
  • Thanks for you help, but that didn't work.

    I did the steps, and upon running slui.exe.  An error window popped up saying?  Window Activation - You can also contact Microsoft by phone to help resolve this problem.  Details shows: Code: 0x80070057 Descriptioon: The parameter is incorrect.

    When I ran new MGADiag report, I got another error:

    Failed to create output files, hr=0x80070002. Please contact support.  However, I was able to copy the report info.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x80070057
    Windows Product Key Hash: N/A, hr=0x80070057
    Windows Product ID: 55041-001-4352133-86297
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {24B6D6F2-7125-4D93-9914-D2C536D55DDD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24B6D6F2-7125-4D93-9914-D2C536D55DDD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4352133-86297</PID><PIDType>6</PIDType><SID>S-1-5-21-4072018572-3673244053-757626416</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>200768U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>79ETE5WW (2.25 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090827000000.000000+000</Date></BIOS><HWID>248F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-79   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:21:2013 13:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqiaKmtJwjPqTlbjiMDUFg6sbEP0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-79  
      FACP   LENOVO  TP-79  
      HPET   LENOVO  TP-79  
      BOOT   LENOVO  TP-79  
      MCFG   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      ECDT   LENOVO  TP-79  
      TCPA   LENOVO  TP-79  
      SLIC   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  

    Thursday, April 18, 2013 10:35 PM
  • The 0x80070057  error is a rare one. - we'll have to go back to basic troubleshooting techniques....

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 19, 2013 5:23 AM
    Moderator
  • CBS Log in Zip format. https://skydrive.live.com/embed?cid=478F712C77BC8284&resid=478F712C77BC8284%21150&authkey=ADt6beEhukCRPCU

    MCDiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x80070057
    Windows Product Key Hash: N/A, hr=0x80070057
    Windows Product ID: 55041-001-4352133-86297
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {24B6D6F2-7125-4D93-9914-D2C536D55DDD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24B6D6F2-7125-4D93-9914-D2C536D55DDD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-001-4352133-86297</PID><PIDType>6</PIDType><SID>S-1-5-21-4072018572-3673244053-757626416</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>200768U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>79ETE5WW (2.25 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090827000000.000000+000</Date></BIOS><HWID>248F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-79   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:21:2013 13:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqiaKmtJwjPqTlbjiMDUFu6mbEP0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-79  
      FACP   LENOVO  TP-79  
      HPET   LENOVO  TP-79  
      BOOT   LENOVO  TP-79  
      MCFG   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      ECDT   LENOVO  TP-79  
      TCPA   LENOVO  TP-79  
      SLIC   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  
      SSDT   LENOVO  TP-79  

    Wednesday, April 24, 2013 12:42 AM
  • You have a number of problems....

    	Line 11792: 2013-04-23 13:34:28, Info                  CSI    00000233 [SR] Repairing 18 (0x00000012) components
    	Line 11793: 2013-04-23 13:34:28, Info                  CSI    00000234 [SR] Beginning Verify and Repair transaction
    	Line 11796: 2013-04-23 13:34:28, Info                  CSI    00000236 [SR] Cannot repair member file [l:16{8}]"acpi.inf" of acpi.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11799: 2013-04-23 13:34:28, Info                  CSI    00000238 [SR] Cannot repair member file [l:22{11}]"ipmidrv.inf" of ipmidrv.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11802: 2013-04-23 13:34:28, Info                  CSI    0000023a [SR] Cannot repair member file [l:20{10}]"tsbyuv.dll" of Microsoft-Windows-DirectShow-ColorSpaceConverters, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11807: 2013-04-23 13:34:28, Info                  CSI    0000023d [SR] Cannot verify component files for Microsoft-Windows-DirectShow-Other, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11810: 2013-04-23 13:34:28, Info                  CSI    0000023f [SR] Cannot repair member file [l:18{9}]"KBDPO.DLL" of Microsoft-Windows-International-Keyboard-00000816, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11815: 2013-04-23 13:34:28, Info                  CSI    00000242 [SR] Cannot verify component files for Microsoft-Windows-PerformanceDiagnostic.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11820: 2013-04-23 13:34:28, Info                  CSI    00000245 [SR] Cannot verify component files for Microsoft-Windows-PCWDiagnostic.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11825: 2013-04-23 13:34:28, Info                  CSI    00000248 [SR] Cannot verify component files for Microsoft-Windows-PrinterDiagnostic.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11830: 2013-04-23 13:34:28, Info                  CSI    0000024b [SR] Cannot verify component files for Microsoft-Windows-SecureStartup-BitLockerAccessAgent-Binaries.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"pl-pl", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11835: 2013-04-23 13:34:28, Info                  CSI    0000024e [SR] Cannot verify component files for Microsoft-Windows-SecureStartup-BitLockerAccessAgent-Binaries.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"ro-ro", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11840: 2013-04-23 13:34:28, Info                  CSI    00000251 [SR] Cannot verify component files for Microsoft-Windows-SearchDiagnostic.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11843: 2013-04-23 13:34:28, Info                  CSI    00000253 [SR] Cannot repair member file [l:82{41}]"sppobjs-spp-plugin-manifest-signed.xrm-ms" of Microsoft-Windows-Security-SPP-Plugin-Common, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11846: 2013-04-23 13:34:29, Info                  CSI    00000255 [SR] Cannot repair member file [l:20{10}]"logoff.exe" of Microsoft-Windows-TerminalServices-CommandLineTools, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11849: 2013-04-23 13:34:29, Info                  CSI    00000257 [SR] Cannot repair member file [l:36{18}]"wmpnss_color48.jpg" of Microsoft-Windows-WMPNSS-Service, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11852: 2013-04-23 13:34:29, Info                  CSI    00000259 [SR] Cannot repair member file [l:24{12}]"modemcsa.inf" of modemcsa.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 11857: 2013-04-23 13:34:29, Info                  CSI    0000025c [SR] Cannot verify component files for policy.8.0.Microsoft.VC80.MFCLOC, Version = 8.0.50727.6195, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11862: 2013-04-23 13:34:29, Info                  CSI    0000025f [SR] Cannot verify component files for PresentationCore, Version = 6.1.7601.17777, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 11865: 2013-04-23 13:34:29, Info                  CSI    00000261 [SR] Cannot repair member file [l:28{14}]"synth3dvsc.inf" of synth3dvsc.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    

    With any luck, anumber will be fixed by running the CheckSUR tool...

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 24, 2013 8:04 AM
    Moderator
  • When I tried to install the CheckSUR tool.  I got this:

    Wednesday, April 24, 2013 11:12 PM
  • Hmmm - OK.

    I'll post a fix protocol for the known file mismatches a bit later, and we'll see if that fixes the system enough to be able to run the CheckSUR.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, April 25, 2013 6:35 AM
    Moderator
  • Sorry for the delay - real life got in the way.

    I've uploaded a file - bc6aa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\bc6aa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\bc6aa

    or

    DIR E:\bc6aa

     

    The drive letter in use when you find the folder will
    need to be substituted (for
    <drive>) into the following
    command...

     

    XCOPY <drive>:\bc6aa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

     



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, April 25, 2013 5:17 PM
    Moderator