Loop in Support Process RRS feed

  • Question

  • I have attempted to contact someone to help me by following the support flow that has been posted in prior threads.  I am getting caught in a loop, however.  No matter which option I try to click on to validate my subscription - before I can even get to the form to ask my question - I get routed back to the login screen and I have to enter my Windows ID password again. 


    These are instructions from the site: Next, you will need to provide your Windows Live ID or Product ID used to purchase and activate OneCare. These field(s) should be pre-populated if you are an existing subscriber and have the latest version of OneCare installed and activated. If you are using the product as a free trial or have not been able to install or activate the product you will need to select the “I have a trial/beta version of OneCare” radio button and continue.


    I can't get past this step because I get looped back to the login screen.  Is there not any other way to get in touch with them?  I have an issue I must get resolved or I will have to pay for the program again in 14 days.



    Tuesday, January 29, 2008 9:31 PM


  • Hello Donna, delete your cookies and temporary internet files and try again.


    Tuesday, January 29, 2008 11:40 PM