I have attempted to contact someone to help me by following the support flow that has been posted in prior threads. I am getting caught in a loop, however. No matter which option I try to click on to validate my subscription - before I can even get to the form to ask my question - I get routed back to the login screen and I have to enter my Windows ID password again.
These are instructions from the site: Next, you will need to provide your Windows Live ID or Product ID used to purchase and activate OneCare. These field(s) should be pre-populated if you are an existing subscriber and have the latest version of OneCare installed and activated. If you are using the product as a free trial or have not been able to install or activate the product you will need to select the “I have a trial/beta version of OneCare” radio button and continue.
I can't get past this step because I get looped back to the login screen. Is there not any other way to get in touch with them? I have an issue I must get resolved or I will have to pay for the program again in 14 days.
Donna
