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Windows 7 suddenly says not genuine RRS feed

  • Question

  • I have a Gateway NV59C laptop that I bought about a year ago, ordered from the website itself. Everything was fine until last night when it suddenly started saying this Windows 7 build 7600 this copy is not genuine on my computer. Since Windows 7 came on the laptop I'm pretty sure that my copy is genuine, so I was hoping someone here could help me. 
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85817
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F0132F8B-F2F3-4236-A346-A47D28D9F482}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Mousey\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0132F8B-F2F3-4236-A346-A47D28D9F482}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85817</PID><PIDType>5</PIDType><SID>S-1-5-21-4098105913-2532546747-2769541040</SID><SYSTEM><Manufacturer>Gateway         </Manufacturer><Model>NV59C           </Model></SYSTEM><BIOS><Manufacturer>Gateway         </Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20100608000000.000000+000</Date></BIOS><HWID>95B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-2442011
    Installation ID: 013870677390431785189181461634618301607160640204454635
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 10/7/2011 4:31:42 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:3:2011 17:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAIAAQABAAEAAAABAAAAAgABAAEA6GH66XcWgsOaMGIi3j/KJiZ9hBFcXQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
    Friday, October 7, 2011 8:40 PM

Answers

  • "ampersandmouse" wrote in message news:1faf6e4c-8e7e-40fd-9e24-0e16d4c507d3...
    I have a Gateway NV59C laptop that I bought about a year ago, ordered from the website itself. Everything was fine until last night when it suddenly started saying this Windows 7 build 7600 this copy is not genuine on my computer. Since Windows 7 came on the laptop I'm pretty sure that my copy is genuine, so I was hoping someone here could help me.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85817
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
     
     
    Other data-->
    SYSTEM><Manufacturer>Gateway         </Manufacturer><Model>NV59C           </Model></SYSTEM><BIOS><Manufacturer>Gateway         </Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20100608000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 10/7/2011 4:31:42 PM
     
     
     
     
    The Key in use here is the Default Key for Home Premium, which cannot be activated.
    For what version and edition of Windows is the computer licensed *according to the COA sticker on the case*
     
    If it’s Win 7 Home Premium, then use the Key from that sticker in the link to Change Product Key on the System Properties page. You will need to activate by phone.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 7, 2011 9:00 PM
    Moderator

All replies

  • "ampersandmouse" wrote in message news:1faf6e4c-8e7e-40fd-9e24-0e16d4c507d3...
    I have a Gateway NV59C laptop that I bought about a year ago, ordered from the website itself. Everything was fine until last night when it suddenly started saying this Windows 7 build 7600 this copy is not genuine on my computer. Since Windows 7 came on the laptop I'm pretty sure that my copy is genuine, so I was hoping someone here could help me.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85817
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
     
     
    Other data-->
    SYSTEM><Manufacturer>Gateway         </Manufacturer><Model>NV59C           </Model></SYSTEM><BIOS><Manufacturer>Gateway         </Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20100608000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 10/7/2011 4:31:42 PM
     
     
     
     
    The Key in use here is the Default Key for Home Premium, which cannot be activated.
    For what version and edition of Windows is the computer licensed *according to the COA sticker on the case*
     
    If it’s Win 7 Home Premium, then use the Key from that sticker in the link to Change Product Key on the System Properties page. You will need to activate by phone.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 7, 2011 9:00 PM
    Moderator
  • The copy of Windows on this computer did not ship with it a year ago.  That would be an OEM SLP copy.  This is a retail copy.  Apparently it was installed recently without entering a product key, the 30-day grace time has expired, and now you must activate.

    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Since you have a retail license
    Windows Product ID Type: 5
    Windows License Type: Retail
    Use the product key on the COA label on the dvd case from your retail package or from the email from the Microsoft Store (or Digital River) if you purchased online.  If you purchased online but do not have the email, log into your Microsoft Store account and retrieve it.  Click Start, type "activate" and enter the retail product key when appropriate.
    The product key on the label affixed to the computer is for the copy of Windows that shipped with your computer and which you replaced with this retail copy.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Friday, October 7, 2011 10:23 PM
    Answerer
  • "Cbarnhorst" wrote in message news:5e3374f6-90c9-44e5-89ea-ef8f5214603d...

    The copy of Windows on this computer did not ship with it a year ago.  That would be an OEM SLP copy.  This is a retail copy.  Apparently it was installed recently without entering a product key, the 30-day grace time has expired, and now you must activate.

    Colin
    The Key is the Default Key, so the OP may just have reinstalled using a Retail disk rather than the recovery disk, or the Key may have been changed in a misguided/failed attempt to do an Anytime Upgrade.
    There is not need to have a go at the OP (yet<g>)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 7, 2011 11:44 PM
    Moderator