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Cannot Update Getting Errors Non Genuine Windows RRS feed

  • Question

  • I continue to get error about non-genuine Windows. I tried the advice I found in other posts:

    Checked Date and Time

    Retype Product Key

    Phone Activation

    I still cannot update - get codes 8E5E03FA & 9C59

    Thank you for your help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R9GYB-MQ98K-6WMC4
    Windows Product Key Hash: /UlmXft5EbuxAvd+qQb3FYJuIcs=
    Windows Product ID: 00359-OEM-9801791-84821
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B048356D-823F-45B0-87C7-E6018BE6C39D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B048356D-823F-45B0-87C7-E6018BE6C39D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6WMC4</PKey><PID>00359-OEM-9801791-84821</PID><PIDType>8</PIDType><SID>S-1-5-21-1976642480-633099024-2341810820</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090907000000.000000+000</Date></BIOS><HWID>EC863507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-017-984821-02-1033-7601.0000-0062014
    Installation ID: 017976440534494902325695601551534231379064749346588435
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 6WMC4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/6/2014 1:42:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000002040
    Event Time Stamp: 1:6:2014 03:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAABAAAAAgABAAEAonbEh4hAgR2OaCzgZP6I/bhxIt4eGN4n7BZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    Monday, January 6, 2014 6:49 PM

Answers

  • No problem :)

    We may have at least a partial solution...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Also, please try Windows Update again, and let us know the results - you'll need to do a manual check for updates first..


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 28, 2014 7:47 AM
    Moderator
  • Well the good news is my problem appears to be solved.

    Bad news is I'm not sure if your solution did it.

    I tried as you suggested but nothing seemed to be happening. I Googled the above commands and lo and behold got a Microsoft response. The following was suggested:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    pause

    d) Wait for the process to complete.

    e) Close the Command Prompt.

    Now, go to Windows Update and try installing the updates.

    I was able to update nearly all the first go round, and ultimately even get the suggested updates installed. Which also allowed me to update iTunes (but that's another story)

    If another scan would help you figure out what happened just let me know. I'm glad that there are folks like you out there - Microsoft is not much help.

    Thanks again!

    Wednesday, January 29, 2014 12:22 AM

All replies

  • Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 6, 2014 10:46 PM
    Moderator
  • Thank you for your help. I did everything that you said. I cannot seem to be able to get my account verified. I have gone through the process repeatedly to no avail. I will continue to try to do it so I can post links.
    Tuesday, January 7, 2014 8:43 PM
  • https://skydrive.live.com/?mkt=en-US#cid=B5D52878A8FDC0F7&id=B5D52878A8FDC0F7%21105

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R9GYB-MQ98K-6WMC4
    Windows Product Key Hash: /UlmXft5EbuxAvd+qQb3FYJuIcs=
    Windows Product ID: 00359-OEM-9801791-84821
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B048356D-823F-45B0-87C7-E6018BE6C39D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B048356D-823F-45B0-87C7-E6018BE6C39D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6WMC4</PKey><PID>00359-OEM-9801791-84821</PID><PIDType>8</PIDType><SID>S-1-5-21-1976642480-633099024-2341810820</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090907000000.000000+000</Date></BIOS><HWID>EC863507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-017-984821-02-1033-7601.0000-0062014
    Installation ID: 017976440534494902325695601551534231379064749346588435
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6WMC4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/7/2014 9:47:15 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000002040
    Event Time Stamp: 1:6:2014 03:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAonbEh4hAgR2OaCzgZP6I/bhxIt4eGJ8N3ifsFkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    Wednesday, January 8, 2014 2:49 AM
  • There's only a very minor and unrelated error in the CBS.log - we need to look elsewhere.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 8, 2014 6:03 PM
    Moderator
  • Did all that and then tried to reinstall updates. Failed - two Codes: 8E5E03FA and 9C59

    Here's the ink to the skydrive: https://skydrive.live.com/#cid=B5D52878A8FDC0F7&id=B5D52878A8FDC0F7%21105

    Thanks for your continued help.

    Wednesday, January 8, 2014 7:14 PM
  • CheckSUR found and fixed a number of problems...

    Summary:
    Seconds executed: 1678
     Found 21 errors
     Fixed 21 errors
      CSI Payload File Missing Total count: 21
      Fixed: CSI Payload File Missing.  Total count: 21
    

    Please run another SFC /SCANNOW, post the new CBS.log, and a new  MGADiag report, and we'll see what - if anything - has changed


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 11, 2014 12:18 AM
    Moderator
  • Had some other issues come up. Here is the link to new CBS:

    https://skydrive.live.com/?mkt=en-US#cid=B5D52878A8FDC0F7&id=B5D52878A8FDC0F7%21105

    Here's the new MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R9GYB-MQ98K-6WMC4
    Windows Product Key Hash: /UlmXft5EbuxAvd+qQb3FYJuIcs=
    Windows Product ID: 00359-OEM-9801791-84821
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B048356D-823F-45B0-87C7-E6018BE6C39D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B048356D-823F-45B0-87C7-E6018BE6C39D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6WMC4</PKey><PID>00359-OEM-9801791-84821</PID><PIDType>8</PIDType><SID>S-1-5-21-1976642480-633099024-2341810820</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090907000000.000000+000</Date></BIOS><HWID>EC863507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-017-984821-02-1033-7601.0000-0062014
    Installation ID: 017976440534494902325695601551534231379064749346588435
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6WMC4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/17/2014 11:26:28 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000002040
    Event Time Stamp: 1:13:2014 03:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAABAAAAAgABAAEAonbEh4hAgR2OaCzgZP6I/bhxIt4eGN4n7BZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    Friday, January 17, 2014 4:27 PM
  • Your background CBS data shows a mass of this type of error, still...

    2014-01-17 09:51:23, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
    2014-01-17 09:51:23, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
    2014-01-17 09:51:23, Info                  CBS    Warning: Unrecognized packageExtended attribute.
    This implies that there are still errors present in file system - but that CheckSUR isn't seeing them

    Let's check the permissions on the affected files, and see if this is causing the problem...

    Open an Elevated Command Prompt, and run the following commands...

    ICACLS C:\Windows\System32\sppcext.dll.* /T

    ICACLS C:\Windows\System32\sppcomapi.dll.* /T

    Post the results

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 25, 2014 11:33 AM
    Moderator
  • Here you go - I wasn't sure I was doing the right thing so did a couple times - same result.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\System32\sppcext.dll.* /T
    C:\Windows\System32\sppcext.dll NT SERVICE\TrustedInstaller:(F)
                                    BUILTIN\Administrators:(RX)
                                    NT AUTHORITY\SYSTEM:(RX)
                                    BUILTIN\Users:(RX)

    C:\Windows\System32\en-US\sppcext.dll.mui NT SERVICE\TrustedInstaller:(F)
                                              BUILTIN\Administrators:(RX)
                                              NT AUTHORITY\SYSTEM:(RX)
                                              BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\sppcext.dll.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>
    C:\Windows\system32>ICACLS C:\Windows\System32\sppcomapi.dll.* /T
    C:\Windows\System32\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)
                                      BUILTIN\Administrators:(RX)
                                      NT AUTHORITY\SYSTEM:(RX)
                                      BUILTIN\Users:(RX)

    C:\Windows\System32\en-US\sppcomapi.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                BUILTIN\Administrators:(RX)
                                                NT AUTHORITY\SYSTEM:(RX)
                                                BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\sppcomapi.dll.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>
    C:\Windows\system32>

    Monday, January 27, 2014 3:44 PM
  • The access denied errors are common - one day I'll work out why! :)

    Please run these commands as well - they should find a few more instances...

    ICACLS C:\Windows\winsxs\sppcext.dll.* /T

    ICACLS C:\Windows\winsxs\sppcomapi.dll.* /T

    post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 27, 2014 5:14 PM
    Moderator
  • I have no idea where we are going with this - probably don't want to.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Fleshman>ICACLS C:\Windows\winsxs\sppcext.dll.* /T
    C:\Windows\winsxs\amd64_microsoft-windows-s..clientext.resources_31bf3856ad364e3
    5_6.1.7600.16385_en-us_c2382769078e1059\sppcext.dll.mui NT SERVICE\TrustedInstal
    ler:(F)

                                                            BUILTIN\Administrators:(
    RX)

                                                            NT AUTHORITY\SYSTEM:(RX)


                                                            BUILTIN\Users:(RX)

    C:\Windows\winsxs\amd64_microsoft-windows-security-spp-clientext_31bf3856ad364e3
    5_6.1.7600.16385_none_28bbe77bcacffbe4\sppcext.dll NT SERVICE\TrustedInstaller:(
    F)

                                                       BUILTIN\Administrators:(RX)

                                                       NT AUTHORITY\SYSTEM:(RX)

                                                       BUILTIN\Users:(RX)

    C:\Windows\winsxs\x86_microsoft-windows-s..clientext.resources_31bf3856ad364e35_
    6.1.7600.16385_en-us_66198be54f309f23\sppcext.dll.mui NT SERVICE\TrustedInstalle
    r:(F)

                                                          BUILTIN\Administrators:(RX
    )

                                                          NT AUTHORITY\SYSTEM:(RX)

                                                          BUILTIN\Users:(RX)

    C:\Windows\winsxs\x86_microsoft-windows-security-spp-clientext_31bf3856ad364e35_
    6.1.7600.16385_none_cc9d4bf812728aae\sppcext.dll NT SERVICE\TrustedInstaller:(F)


                                                     BUILTIN\Administrators:(RX)

                                                     NT AUTHORITY\SYSTEM:(RX)

                                                     BUILTIN\Users:(RX)

    Successfully processed 4 files; Failed processing 0 files

    C:\Users\Fleshman>
    C:\Users\Fleshman>ICACLS C:\Windows\winsxs\sppcomapi.dll.* /T
    C:\Windows\winsxs\amd64_microsoft-windows-s..ty-spp-ux.resources_31bf3856ad364e3
    5_6.1.7600.16385_en-us_54dae2e5153375ce\sppcomapi.dll.mui NT SERVICE\TrustedInst
    aller:(F)

                                                              BUILTIN\Administrators
    :(RX)

                                                              NT AUTHORITY\SYSTEM:(R
    X)

                                                              BUILTIN\Users:(RX)

    C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7
    600.16385_none_b7b69062b883381f\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)

                                                  BUILTIN\Administrators:(RX)

                                                  NT AUTHORITY\SYSTEM:(RX)

                                                  BUILTIN\Users:(RX)

    C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7
    601.17514_none_b9e7a42ab571bbb9\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)

                                                  BUILTIN\Administrators:(RX)

                                                  NT AUTHORITY\SYSTEM:(RX)

                                                  BUILTIN\Users:(RX)

    C:\Windows\winsxs\wow64_microsoft-windows-s..ty-spp-ux.resources_31bf3856ad364e3
    5_6.1.7600.16385_en-us_5f2f8d37499437c9\sppcomapi.dll.mui NT SERVICE\TrustedInst
    aller:(F)

                                                              BUILTIN\Administrators
    :(RX)

                                                              NT AUTHORITY\SYSTEM:(R
    X)

                                                              BUILTIN\Users:(RX)

    C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7
    600.16385_none_c20b3ab4ece3fa1a\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)

                                                  BUILTIN\Administrators:(RX)

                                                  NT AUTHORITY\SYSTEM:(RX)

                                                  BUILTIN\Users:(RX)

    C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7
    601.17514_none_c43c4e7ce9d27db4\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)

                                                  BUILTIN\Administrators:(RX)

                                                  NT AUTHORITY\SYSTEM:(RX)

                                                  BUILTIN\Users:(RX)

    Successfully processed 6 files; Failed processing 0 files

    C:\Users\Fleshman>

    Monday, January 27, 2014 5:50 PM
  • That all looks normal.

    where are we going? - I'm not too sure myself at present :)

    There is something somewhere that is flagging two out of four files as being 'tampered' - which would normally mean that they had been altered in some way. However, since SFC gives them a clean bill of health, the files themselves are OK. This means that either there is a problem with their registry entries, or that something else is amiss. We just checked the access permissions for all the various versions that exist in your machine, and they all look OK to me, so we'll have to look at them a different way.

    If you get fed up with this approach, your quickest solution would be a repair install of Windows using SP1 media - let me know and I'll post instructions.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, January 27, 2014 10:17 PM
    Moderator
  • This stuff is way over my head - I am not learning anything. Actually I am becoming even more convinced to buy a new computer or switch to Mac. I know, blasphemy. But there may be value in you figuring it out so I'll go along for a while. My PC is still usable and I have everything backed up to an external hard drive. I read plenty of horror stories about the repair install so maybe save that for last.

    Thanks for your help thus far!

    Kenny

    Monday, January 27, 2014 10:42 PM
  • No problem :)

    We may have at least a partial solution...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Also, please try Windows Update again, and let us know the results - you'll need to do a manual check for updates first..


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 28, 2014 7:47 AM
    Moderator
  • Well the good news is my problem appears to be solved.

    Bad news is I'm not sure if your solution did it.

    I tried as you suggested but nothing seemed to be happening. I Googled the above commands and lo and behold got a Microsoft response. The following was suggested:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    pause

    d) Wait for the process to complete.

    e) Close the Command Prompt.

    Now, go to Windows Update and try installing the updates.

    I was able to update nearly all the first go round, and ultimately even get the suggested updates installed. Which also allowed me to update iTunes (but that's another story)

    If another scan would help you figure out what happened just let me know. I'm glad that there are folks like you out there - Microsoft is not much help.

    Thanks again!

    Wednesday, January 29, 2014 12:22 AM
  • Please post a new MGADiag report so we can see what if anything has changed - I note that what I suggested was part of what you actually did anyhow, and my next move *may* have been the other file you renamed :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 29, 2014 7:25 AM
    Moderator
  • I did note that - and using what tiny understanding I had available thought that you were trying to accomplish something similar. Since I was ready to replace the PC at the point I had nothing to lose! I had been looking around the forums and was amazed and how many different approaches to fixing a problem there are. It is insane, and I appreciate your help and the help of all those who get pleasure delving into this stuff.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R9GYB-MQ98K-6WMC4
    Windows Product Key Hash: /UlmXft5EbuxAvd+qQb3FYJuIcs=
    Windows Product ID: 00359-OEM-9801791-84821
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B048356D-823F-45B0-87C7-E6018BE6C39D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B048356D-823F-45B0-87C7-E6018BE6C39D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6WMC4</PKey><PID>00359-OEM-9801791-84821</PID><PIDType>8</PIDType><SID>S-1-5-21-1976642480-633099024-2341810820</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090907000000.000000+000</Date></BIOS><HWID>EC863507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-017-984821-02-1033-7601.0000-0062014
    Installation ID: 017976440534494902325695601551534231379064749346588435
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6WMC4
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/29/2014 10:05:25 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:28:2014 17:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAABAAAAAgABAAEAonbEh4hAgR2OaCzgZP6I/bhxIt4eGN4n7BZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    BTW - I just successfully installed last night's updates without any drama. I think I am fixed for now?

    Thanks again for your help & diligence.

    Wednesday, January 29, 2014 3:10 PM
  • Yep - all fixed!

    I am very surprised that the 'file tampers' were caused by corruption in either of those two folders - but am almost certain that it had nothing to do with the SoftwareDistribution folder, as that doesn't really relate to those files at all, while the catroot2 folder basically (at least as I understand it) holds the 'keys' to many of the files in the system, so if it gets corrupt, strange things can start to happen.

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 29, 2014 4:21 PM
    Moderator