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    i need help i mistakely download the genuine miscrosoft software on my computer my screen are black and always saying conterfeit which i dont know what is going on i need to delete it i cant handle this program on my computer please help me immediately i need it to remove and get my computer in order and removed this black scren like if i did something wrong so please help
    Wednesday, June 17, 2009 1:47 AM

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    If you downloaded a virus, then the problem resides with the program you downloaded. The best way to remove a virus is to use an interface like Bart PE (an unofficial varient of Windows PE, only availible for Microsoft OEM Partners). You can also re-install windows, if possible.

    If you mistakenly downloaded Windows, then you should use the Chnage Product Key Tool by Microsoft, at: http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409. Then, use the product key found on the side, back, or top of your computer.
    Wednesday, June 17, 2009 11:57 AM

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    If you downloaded a virus, then the problem resides with the program you downloaded. The best way to remove a virus is to use an interface like Bart PE (an unofficial varient of Windows PE, only availible for Microsoft OEM Partners). You can also re-install windows, if possible.

    If you mistakenly downloaded Windows, then you should use the Chnage Product Key Tool by Microsoft, at: http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409. Then, use the product key found on the side, back, or top of your computer.
    Wednesday, June 17, 2009 11:57 AM
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    Hello Jiselledimples Vialva

    Thank you for visiting us.  We understand the frustration you are currently experiencing.  Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 17, 2009 5:46 PM