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Validation fails but no options as to what to do next. RRS feed

  • Question

  • Hello,

     

    The validation process fails, but I am only taken to this page:

     

    http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/downloads/nonGenuine.aspx

     

    and given no opportunity to resolve the issue.

     

    Here is the output of the Microsoft Genuine Advantage Diagnostic Tool:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-JTJ77-7BC83-86VW8
    Windows Product Key Hash: UDGMqGm+6lAIECoQ92LWp1nYS3A=
    Windows Product ID: 55274-645-6185152-23984
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {2A847AEF-AD70-43DC-BD8C-7255572C0E1B}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2A847AEF-AD70-43DC-BD8C-7255572C0E1B}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-86VW8</PKey><PID>55274-645-6185152-23984</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1801674531-839522115</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Deskpro</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686P0 v2.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20010612000000.000000+000</Date></BIOS><HWID>C3F13AAF01846046</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17043</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Many thanks.

     

    Richard

     

    Sunday, September 9, 2007 1:57 PM

Answers

  • Richard31,

     

    Right now, your Compaq DeskPro computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  please note that the mgadiag utility is identifying your installation of Office XP Pro w/Front Page as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office XP Pro w/Front Page installation from your computer.

    Luckily, the solution to your problem is simple.

    If the Certificate of Authenticity currently affixed to your Compaq is for XP Pro, you can try to use the Product Key Updater Utility to change the Product Key to the genuine PK on the COA.  Here is a link to the utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     If the Certificate of Authenticity is for XP Home, Media Center, or Tablet Edition, or any other version of Windows, use the recovery solution supplied by Compaq (Recovery CDs/DVDs and/or an on-disk Recovery Partition) to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Home, Media Center or Tablet, or other Windows version.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the user partition of the hard disk.  If you do not have a Recovery solution, you should contact Compaq tech support or Customer Service to see if recovery CDs are available.  If CDs are not available, try http://www.restoredisks.com

     

    Good Luck and post back to tell us how you are doing!

    Monday, September 10, 2007 6:05 PM