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Won't accept my genuine Office Professional 2007 product key. RRS feed

  • Question

  • Hello All

    Some time ago I bought Office Professional 2007 on discs and installed it on my laptop.  The product key was accepted but there was a persistant 'This is not genuine' message appearing.  That said, the software still worked so I continued to use it.  I had paid for it after all and it is completely genuine (I have visited the part of the website that explains how to be certain you have a genuine version and I am completely satisfied that it is).

    I have had to perform a complete system recovery of my laptop and have tried to re-install my Office Professional 2007 from the discs.  The validation process is not accepting my product key and is saying that I have only a few more uses of the software left before I will need to enter a genuine product key. 

    As you'd expect, this is annoying as I know my software is genuine and properly paid for.  Can anyone help please?

    Many thanks

    thechap

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {BB6EA482-37DD-4F81-B22A-A1E8BC5BBAC6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: 108
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BB6EA482-37DD-4F81-B22A-A1E8BC5BBAC6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3066472570-2088075179-1205457847</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS><HWID>A7333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B91DDACB313C586</Val><Hash>RF4ABOs5AltonCEDk2n1kYsxM2Q=</Hash><Pid>89409-707-5967492-65008</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-2057-6000.0000-3082010
    Installation ID: 020806464364008012287351602665400752086771210960136984
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: WQD8Q
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAEAAQABAAAABAABAAEAJJTgd2DuPF7WdXB6kiQso0aDFDio+/L0VCaZXxxN4n2sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30D2   
      FACP   HP      30CC   
      HPET   HP      30D2   
      BOOT   HP      30D2   
      MCFG   HP      30D2   
      TMOR   HP      30CC   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP      30D2   
      SSDT   HP      30D2   
      SSDT   HP      30D2   
      SSDT   HP      30D2   

     

    Tuesday, November 9, 2010 10:49 AM

Answers

  • Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine

     

     


    You don't have Professional, but Professional Plus.  That is a widely pirated version of Office 2007 and is never legally sold to a private individual but only to businesses, educational or governmental entities.  The Invalid Product Key indicates that the key was created by using an illegal Key Generator program and was never issued by Microsoft. 

    Your only recourse is to contact the original seller and demand a full refund of all costs or pursuing legal action against the company that sold the product.

    You may also want to look at the Microsoft Genuine site for further possible assistance in gettin legal: http://www.microsoft.com/howtotell/default.aspx?displaylang=en

    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:42 PM
    Tuesday, November 9, 2010 6:48 PM

All replies

  • Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine

     

     


    You don't have Professional, but Professional Plus.  That is a widely pirated version of Office 2007 and is never legally sold to a private individual but only to businesses, educational or governmental entities.  The Invalid Product Key indicates that the key was created by using an illegal Key Generator program and was never issued by Microsoft. 

    Your only recourse is to contact the original seller and demand a full refund of all costs or pursuing legal action against the company that sold the product.

    You may also want to look at the Microsoft Genuine site for further possible assistance in gettin legal: http://www.microsoft.com/howtotell/default.aspx?displaylang=en

    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:42 PM
    Tuesday, November 9, 2010 6:48 PM
  • Hello thechap,

    Your time zone says that you are in the UK, so the info contained in this Windows 7 GA forum sticky post applies to your situation as well:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/4b6f01a4-4475-4e3b-a4e4-6ec921b785b8

    If your materials are "good" enough counterfeits to closely resemble Genuine materials then it is likely that Microsoft will replace them for free under the program described in the link above.

    You can also go to www.microsoft.com/genuine and click on the Validate Office button.  When Office Professional 2007 fails validation, look for the links to the Complimentary replacement program that will be on the right hand side of the subsequent web pages as you're informed that Office fails Validation.

    Tuesday, November 9, 2010 7:49 PM
  • Hi Both

    Thank you for your very useful replies.  I am somewhat cheesed off that I've been 'had', so to speak.  That said, the software, the discs and the box all seem completely genuine to a novice, ie. me.  I have read further on the matter during the day and there are a couple of clues on the box that mean it isn't genuine that I just wouldn't have known about otherwise.  As counterfeits go, it's a very good one.

    I have generated a 'Counterfeit Report' and will send my package to MS in the hope that they take pity on me and my £90 loss.   

    I am grateful for your advice and assistance.

    thechap


    My signature
    Wednesday, November 10, 2010 12:02 AM
  • Hello thechap,

    You're welcome!

    Please come back when you receive your replacements to let us know about how many days elapsed between sending off the materials and receiving your replacements.  Thanx!

    Wednesday, November 10, 2010 2:23 AM