About a month ago, I had to replace my mainboard and the repair shop said they will have to reinstall Windows.
I have the COA sticker on my PC so I assumed they would reinstall with the same product key. But it turns out that they used a different one, which doesn't validate.
So I tried to change the product key using the Windows product key update tool; but I got the following error message:
"The product key entered is not valid key for this system."
The sticker on PC says: Windows XP Professional OEM Software. Which is also the one they installed.
System info displayes: Microsoft Windows XP Professional Version 2002 Service Pack 3
So why is the key invalid for this system?
What can I do to change the key (other than reinstalling Windows)?
Also could you tell me if it was really necessary to reinstall Windows when they changed the mainboard? (I'm thinking of asking for a refund of the service fee for all the problems they caused)
Any help will be appreciated :)
Here's the info I copied from diagnostics tool:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Validation Code: 3
Cached Validation Code: N/A
Windows Product Key: *****-*****-GH28R-PTHKH-98PWP
Windows Product Key Hash: QNkbC9Ee1BMho2KXQFqrGSjXovM=
Windows Product ID: 55274-649-7456123-23071
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {D196FC8A-112B-4677-BF68-63DE35760784}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D196FC8A-112B-4677-BF68-63DE35760784}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-98PWP</PKey><PID>55274-649-7456123-23071</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-1592454029-839522115</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7380</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="5"/><Date>20080711000000.000000+000</Date></BIOS><HWID>14A23AF70184C078</HWID><UserLCID>041F</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13C44:GENUINE C&C INC
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
