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Incorrect Product Key RRS feed

  • Question

  • After a lightning strike, I needed to buy a new notebook. My original Office Small Business 2007 pack ,which was fully paid for, did not come with discs, so I downloaded a 2007 Trial. The trial will not accept my Product id from my original box - Microsoft Office SB 2007 w/OfcPro 2007 Trial (MLK) 9QA-00444  S/N 00132-415-0330419  Product Key - removed

    MGADiag

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY
    Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=
    Windows Product ID: 00346-OEM-8992752-50258
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {A499A844-7049-4BFB-81A0-66A1C5ADD1C1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A499A844-7049-4BFB-81A0-66A1C5ADD1C1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-761932935-3807445321-412573893</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>A8BB3607018400F8</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550258-02-1033-7600.0000-0982010
    Installation ID: 021625000766969115284220741115707536774475090960834570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WWTCY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 21/4/2010 10:30:48 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJSKEuCfen/osM4ZQuDKWFY7IPW0o0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

    Thanks very much

    • Edited by tandy57 Wednesday, April 21, 2010 2:58 AM
    Wednesday, April 21, 2010 2:33 AM

Answers

  • Hello Tandy57,

    First, please edit your post to remove the product key---there's no need to post it, and posting it on a public forum exposes it to theft.

    The product you had, Microsoft Office SB 2007 w/OfcPro 2007 Trial (MLK), is an OEM (Original Equipment Manufacturer) licensed product.  The Software Licensing Terms for OEM products state that the product is valid only on the computer onto which it is first installed, and the product is not permitted to be moved to any other computer.  OEM software licenses live and die with the computer, so when the computer died, so did its license for Office Small Business 2007.

    The fact that your MediaLess Licensing Kit Product Key does not work with the downloadable trials is also a consequence of your original product being an OEM license.  The downloadable trials are all retail licensed products, and retail licensed products do not accept OEM product keys, and vice versa.

    Hypothetically, if your computer was simply damaged and, say, needed a new hard disk drive, and you needed to download the OEM installation files for your OEM licensed Office Small Business 2007, you would go to this website:  http://trial.trymicrosoftoffice.com/msft-orpc/default.aspx?culture=en-US  Again hypothetically, if the site were to ask you "Did you buy your Office medialess license within 90 days of buying your PC?", you would want to respond "Yes" to that question.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 11:25 PM
    Wednesday, April 21, 2010 2:52 AM

All replies

  • Hello Tandy57,

    First, please edit your post to remove the product key---there's no need to post it, and posting it on a public forum exposes it to theft.

    The product you had, Microsoft Office SB 2007 w/OfcPro 2007 Trial (MLK), is an OEM (Original Equipment Manufacturer) licensed product.  The Software Licensing Terms for OEM products state that the product is valid only on the computer onto which it is first installed, and the product is not permitted to be moved to any other computer.  OEM software licenses live and die with the computer, so when the computer died, so did its license for Office Small Business 2007.

    The fact that your MediaLess Licensing Kit Product Key does not work with the downloadable trials is also a consequence of your original product being an OEM license.  The downloadable trials are all retail licensed products, and retail licensed products do not accept OEM product keys, and vice versa.

    Hypothetically, if your computer was simply damaged and, say, needed a new hard disk drive, and you needed to download the OEM installation files for your OEM licensed Office Small Business 2007, you would go to this website:  http://trial.trymicrosoftoffice.com/msft-orpc/default.aspx?culture=en-US  Again hypothetically, if the site were to ask you "Did you buy your Office medialess license within 90 days of buying your PC?", you would want to respond "Yes" to that question.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 11:25 PM
    Wednesday, April 21, 2010 2:52 AM
  • Thankyou very much for the education, and thankyou very much. I have resolved my problem.
    Wednesday, April 21, 2010 7:45 AM