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Validation problems office XP pro (same problem as everyone else.) RRS feed

  • Question

  • We are all having the same damn problem, I have tried all the sugestions here and have had no luck with any. My office soft is geniune, I purchase at a reputable chain. I'm getting the you must active your software, of course it's activated. I was simply trying to download a plugin for powerpoint (Producer) and now I have to go thru all this.

    Again my Office xp pro is good. my office is active.  What to do ?

    Can anybody else download the producer plugin for powerpoint 2003 and send it to me?

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Unsupported OS
    Detailed Status: N/A
    Windows Product Key: *****-*****-7F387-Y9RB8-DXDKJ
    Windows Product Key Hash: H9HD460qNdZZG8If6oqYAYC4+lw=
    Windows Product ID: 51873-005-1874796-09550
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    ID: 23fd8e2e-6303-4ec0-89cc-8f71fe4e79ee
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>23fd8e2e-6303-4ec0-89cc-8f71fe4e79ee</UGUID><Version>1.5.0723.0</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><PKey>*****-*****-*****-*****-DXDKJ</PKey><PID>51873-005-1874796-09550</PID><PIDType>0</PIDType><SID>S-1-5-21-1645522239-2025429265-725345543</SID><SYSTEM><Manufacturer>D850MV</Manufacturer><Model>MV85010A</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MV85010A.86A.0036.P14.0206190851</Version><SMBIOSVersion major="2" minor="3"/><Date>20020619******.******+***</Date></BIOS><HWID>023732DF0184C072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1943E2ED9BF4399</Val><Hash>oChu34L7skwCkO+4Y3Z+aftPcV8=</Hash><Pid>54186-752-8534521-17898</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, December 5, 2006 1:10 AM

Answers

  • Can you try the following steps for us?  Please make sure you have the product keys associated with Microsoft Office handy as you will need to use them.

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage):
    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Thanks,
    Michelle

    Friday, December 15, 2006 1:17 AM

All replies

  • What version of WIndows and what service pack are you using?
    Tuesday, December 5, 2006 2:10 AM
  • Can you try the following steps for us?  Please make sure you have the product keys associated with Microsoft Office handy as you will need to use them.

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage):
    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Thanks,
    Michelle

    Friday, December 15, 2006 1:17 AM