Computer suddenly says my Windows isn't genuine.

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  The problem appears to be in the Licensing Store - please try the following.....

   

  Recreate the Licensing Store with the correct data.

   

  1) Open an Internet Browser window.

  2) Type: %windir%\system32 into the browser address bar.

  3) Find the file CMD.exe

  4) Right-Click on CMD.exe and select 'Run as Administrator'

  5) Type: net stop slsvc (it may ask you if you are sure, select yes)

  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

  7) Type: rename tokens.dat tokens.bar

  8) Type: cd %windir%\system32

  9) Type: net start slsvc

  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

  11) Restart your computer twice. 

   

  You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

   

  Once complete, run another MGADiag report and post back with the results.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Marked as answer by sridore Wednesday, May 15, 2013 11:35 PM

  Wednesday, May 15, 2013 8:16 AM

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  I have followed your steps and it it said activation was successful; however, the background is still black and the bottom right hand corner still says:

  Windows Vista (TM)

  Build 6002

  This copy of Windows is not genuine

  Here are my results from the second MGADiag report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-2KHCY-69MHR-2K9HV
  Windows Product Key Hash: icnWA6LeCJh3IYxg9jTzweV5wbk=
  Windows Product ID: 89572-OEM-7235173-43166
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.002
  ID: {A9E9CC12-7B69-4034-A41E-F5FD11B0EB23}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Basic
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130308-1436
  TTS Error: M:20121120162224523-
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: http=127.0.0.1:16110;https=127.0.0.1:16110
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\shaytweedledee\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{A9E9CC12-7B69-4034-A41E-F5FD11B0EB23}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2K9HV</PKey><PID>89572-OEM-7235173-43166</PID><PIDType>8</PIDType><SID>S-1-5-21-449773393-3881627227-1958613934</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3C</Version><SMBIOSVersion major="2" minor="4"/><Date>20090520000000.000000+000</Date></BIOS><HWID>7B333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5EC3F35A8926F1A</Val><Hash>k4jrFWJ8TbO7cjKvbrLNthMzhSY=</Hash><Pid>81602-909-1898081-68520</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomeBasic edition
  Description: Windows Operating System - Vista, OEM_COA_SLP channel
  Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89572-00144-351-743166-02-1033-6002.0000-1352013
  Installation ID: 008472186713189443589910790854658302501812255922244146
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: 2K9HV
  License Status: Licensed
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqie1I5aILUe8paSVhAERxSW8vSCMuC2shOS/qxWDh4=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-MPC
    FACP HPQOEM SLIC-MPC
    HPET HPQOEM SLIC-MPC
    BOOT HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    SLIC HPQOEM SLIC-MPC
    SSDT HPQOEM SLIC-MP
  
  

  Wednesday, May 15, 2013 9:31 PM
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  Attempt validation at www.microsoft.com/genuine/validate using Internet Explorer

  what happens?

  The background will remain black until you change it - but the watermark notification should disappear.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Marked as answer by sridore Wednesday, May 15, 2013 11:35 PM
  • Unmarked as answer by sridore Wednesday, May 15, 2013 11:35 PM

  Wednesday, May 15, 2013 10:06 PM

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  The watermark is gone; I had to restart the computer for a third time. Thank you!!

  Wednesday, May 15, 2013 11:36 PM
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  Strange - but not unheard of1

  Glad it worked in the end :)

  Good luck.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Thursday, May 16, 2013 7:02 AM

  Moderator