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Windows Vista gives me a validation error code 0xc004d401 and refuses to let me login. The online validation is taking a very long time. RRS feed

  • Question

  • My Hard disk had bad sectors and i had to install a new disk and i also upgraded my memory to 3GB from 2GB. I had to reinstall Windows vista on my Vostro 1400 and When i login windows gives me error code 0XC004D401 and the online validation is taking hours. I downloaded the Microsoft GAD tool and here is the screenshot of the output. Please help.

     

    Sunday, November 6, 2011 6:36 AM

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  • "Manish A Kinnerkar" wrote in message news:2007284e-d49d-4992-b080-b12f1233f4d5...

    My Hard disk had bad sectors and i had to install a new disk and i also upgraded my memory to 3GB from 2GB. I had to reinstall Windows vista on my Vostro 1400 and When i login windows gives me error code 0XC004D401 and the online validation is taking hours. I downloaded the Microsoft GAD tool and here is the screenshot of the output. Please help.

     

     

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    http://www.microsoft.com/howtotell/content.aspx?pg=coa

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 6, 2011 6:58 AM
    Moderator
  • Hi,

    The Version and Edition of Windows quoted on my COA sticker is 'Windows Vista Home Basic OEMact'. The Activation screen jpeg is attached.

    Please note the output of the MGADiag tool below as well. I thought i had pasted it in my earlier post. My bad.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {1C08BE89-2E47-4DB8-87C0-A3F7FB052D5D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error: M:20111107184944637-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C08BE89-2E47-4DB8-87C0-A3F7FB052D5D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-530300454-922433366-2832219303</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1400                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080710000000.000000+000</Date></BIOS><HWID>2B333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqjC9P5KtLOQR4RniIBC9UaDcsbKjhbU8vS03jqqwM6sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      SSDT            PmRef        CpuPm

    Monday, November 7, 2011 3:13 PM
  • The error messages above tend to imply that the problem is
    1) you haven’t updated your system to Service Pack 2 level
    2) you have recently updated your Anti-virus – and this update is not fully compatible with older SP’s of Vista.
    What Anti-Virus are you using? Have you recently updated it, or changed it?
    We’ve had similar problems recently with Avast, Symantec Endpoint and BitDefender – I would guess at this one being either BitDefender, or a different one entirely.
    The solution – if I’m right – is to uninstall the AV and run its cleanup tool, then update Vista to SP2, and install the latest updates, and then reinstall the AV.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 7, 2011 5:05 PM
    Moderator
  • Thanks Noel.

    I have refreshed the OS recently and i don't think i got a chance to enter the new Product Key after that.

    I did install a newer version of Bit defender after the Vista base install. Since then i have installed SP1 and this error started only after SP1. I will follow your instructions and  uninstall BD , install SP2 and then reinstall the AV.

     

    thanks & regards,

     

    Manish A Kinnerkar.

    • Proposed as answer by Darin Smith MS Tuesday, November 8, 2011 12:03 AM
    Monday, November 7, 2011 7:41 PM
  • "Manish A Kinnerkar" wrote in message news:250c1e29-44ef-4622-a683-5dee96209e49...

    Thanks Noel.

    I have refreshed the OS recently and i don't think i got a chance to enter the new Product Key after that.

    I did install a newer version of Bit defender after the Vista base install. Since then i have installed SP1 and this error started only after SP1. I will follow your instructions and  uninstall BD , install SP2 and then reinstall the AV.

     

    thanks & regards,

     

    Manish A Kinnerkar.

    That could account for everything, then.
    Please post a new MGADiag report after you complete the updates.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 7, 2011 7:52 PM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.

     


    Darin MS
    • Marked as answer by Darin Smith MS Friday, November 11, 2011 8:30 PM
    Friday, November 11, 2011 8:30 PM
  • Thanks Noel and Darin.

     

    The issue was resolved just like Noel had shared. Appreciate all the assistance.

     

    Thanks & regards,

     

    Manish A Kinnerkar

    Saturday, November 12, 2011 7:32 PM
  • "Manish A Kinnerkar" wrote in message news:00cf8c69-4022-4d05-a1b8-6697a1d6a83b...

    Thanks Noel and Darin.

     

    The issue was resolved just like Noel had shared. Appreciate all the assistance.

     

    Thanks & regards,

     

    Manish A Kinnerkar

    You’re welcome.
    Good Luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 13, 2011 6:30 AM
    Moderator