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I get 'not genuine' warnng but I do have genuine Office Basic, but probably non-genuine other Office programs; what to do? RRS feed

  • Question

  • Today I got a non-genuine warning when I open Microsoft PowerPoint 2003 (for the first time, by the way; I never had this before).  I bought my Dell computer with pre-installed Office Basic 2007 (Word, Excel, Outlook) and I assume those are genuine; however, the PowerPoint 2003 I purchased separately later.  The warning says that after 8 days my Office products will be marked non-genuine, but that is not true for Word, Excel and Outlook.  So what should I do now?  Uninstall PPT?  Thanks for your advice,

    Max.
    Wednesday, October 14, 2009 10:41 PM

Answers

  • Hello MaxDaniel,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office OneNote 2003 - 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office Professional 2003.  Your installation was done with a widely pirated and now-blocked Volume Licensing Key (VLK).  The Power Point 2003 program that you are using is one of the programs that is included in Office Professional 2003.

    As you mentioned, you also have installations of Office Basic 2007 and Office One Note 2003, both of which are showing as genuine OEM licenses.

    Volume Licensing editions of Office such as your installation of Office Professional 2003 are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office Professional 2003 thinking you were buying genuine retail Office Professional 2003 for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund. 

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    In order to no longer display the nongenuine Office messaging that you are seeing, your computer would have to have the entire Office 2003 suite uninstalled, not just PowerPoint 2003.

    If you require just a Power Point viewer and do not need the functionality to create or modify PP presentations, you can download the viewer for free from Microsoft downloads.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:09 PM
    Thursday, October 15, 2009 6:57 PM

All replies

  • Hello Maxaniel,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 15, 2009 12:29 AM
  • Hi Dan,

    Thanks for your reply.  Please see below the Diagnostics Tool results.  Hope to hear back from you!

    Max.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CF61E268-4ED3-4EBE-AA33-D45B3EF0A15F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office OneNote 2003 - 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CF61E268-4ED3-4EBE-AA33-D45B3EF0A15F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-491721938-4058097423-1033861431</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro2510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090318000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>8F813DAF01840C7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. <iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro 2510</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57990</Pid><PidType>14</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>44AC297A0C5E722</Val><Hash>SLx/JfWRPpCY0YRL6jwm9ERe1O8=</Hash><Pid>70172-OEM-5591341-05539</Pid><PidType>6</PidType></Product><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>7291F294BE1CDB4</Val><Hash>3X+kSP0OXR6cfVUa0eJKjtMQyhA=</Hash><Pid>89445-OEM-6473053-41768</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="A1" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 82C3:Dell Inc|82C3:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Thursday, October 15, 2009 10:34 AM
  • Hello MaxDaniel,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office OneNote 2003 - 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office Professional 2003.  Your installation was done with a widely pirated and now-blocked Volume Licensing Key (VLK).  The Power Point 2003 program that you are using is one of the programs that is included in Office Professional 2003.

    As you mentioned, you also have installations of Office Basic 2007 and Office One Note 2003, both of which are showing as genuine OEM licenses.

    Volume Licensing editions of Office such as your installation of Office Professional 2003 are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office Professional 2003 thinking you were buying genuine retail Office Professional 2003 for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund. 

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    In order to no longer display the nongenuine Office messaging that you are seeing, your computer would have to have the entire Office 2003 suite uninstalled, not just PowerPoint 2003.

    If you require just a Power Point viewer and do not need the functionality to create or modify PP presentations, you can download the viewer for free from Microsoft downloads.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:09 PM
    Thursday, October 15, 2009 6:57 PM
  • Hi Dan,

    Many thanks for your answer!  I do need PPT every now and then, so I'll have to either purchase a genuine product or switch to OpenOffice software.  Just a last question: This will not affect the functionality of my genuine Office Basic package, right?  Thanks again,

    Max.
    Friday, October 16, 2009 12:53 AM
  • Hello MaxDaniel,

    Before you spend money to buy Office, be sure to see if you might qualify for the discounted or complimentary Offer.

    Having a nongenuine Office installed and then uninstalling it occasionally may not completely purge the system of the nongenuine elements that trip the OGA Notifications Utility.  If you run into that situation, most of the time visiting www.microsoft.com/genuine and then clicking Validate Office clears the Notifier cache and should of course report your OEM installation of Office Basic as Genuine.

    If any problems, come back here and we'll do our best to get you fixed up! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 16, 2009 1:05 AM
  • Thanks Dan; I'll certainly come back if needed!

    Max.
    Friday, October 16, 2009 10:26 AM