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Will not validate as Geniue RRS feed

  • Question

  • I am getting the message of invalid product key.  I purchased to dell computer off of ebay.  The computer came with office xp.  I bought the office small business 2007 upgrade from officemax.  I have installed the upgrade and am not able to validate.  What do I need to do?

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2EAF0163-22A1-46D2-BCBF-EBD8F43FDD36}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2EAF0163-22A1-46D2-BCBF-EBD8F43FDD36}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1708537768-1958367476-1417001333</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D810                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060320000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0E323007018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17625</Pid><PidType>14</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>4613A75B0658710</Val><Hash>bDzrpIrtAdWTHxzUpwLOmpgHoKE=</Hash><Pid>81606-904-1646855-64162</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    Thursday, August 28, 2008 7:45 PM

Answers

  • jweaver244,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Microsoft Office SP Professional with Frontpage product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Microsoft Office SP Professional with Frontpage before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Also, you will need to uninstall the upgrade version you purchased from OfficeMax since the only way to run a valid version of an upgrade is to have a genuine full version copy of Office preinstalled on the computer before installing the upgraded version of Office you purchased. The upgrade version when installing builds upon the existing full version of the Office product.

    If you indeed purchased this system off of Ebay using Paypal, contact Paypal and follow their dispute process regarding your non genuine software. Also, work with Ebay security to report the vendor/Seller of the computer.

    Another option, would be for you to report what has happend at the following link:

    Report Piracy http://www.microsoft.com/piracy/Reporting.mspx

    For the future, please review 
    WGA Ebay Purchase Guide LCA http://reviews.ebay.com/Before-You-Buy-Understand-the-Dangers-of-Counterfeit_W0QQugidZ10000000004755497 

    Rick, MS


    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:02 PM
    Thursday, August 28, 2008 8:37 PM
  • jweaver244,

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Please include the following information if possible: 

     - Your product key for (Office or Windows)

    Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What Ebay alias was the individual using online?

    Usually this is prevalent with people who are selling software on auctions sites

    -  Purchased on Ebay

    Please provide the detailed information for the location.

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -- Please provide all the details.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.

    This will enable us to review current information after any changes you may have made.

    Thank you for your assistance,

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:02 PM
    Thursday, August 28, 2008 8:44 PM

All replies

  • jweaver244,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Microsoft Office SP Professional with Frontpage product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Microsoft Office SP Professional with Frontpage before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Also, you will need to uninstall the upgrade version you purchased from OfficeMax since the only way to run a valid version of an upgrade is to have a genuine full version copy of Office preinstalled on the computer before installing the upgraded version of Office you purchased. The upgrade version when installing builds upon the existing full version of the Office product.

    If you indeed purchased this system off of Ebay using Paypal, contact Paypal and follow their dispute process regarding your non genuine software. Also, work with Ebay security to report the vendor/Seller of the computer.

    Another option, would be for you to report what has happend at the following link:

    Report Piracy http://www.microsoft.com/piracy/Reporting.mspx

    For the future, please review 
    WGA Ebay Purchase Guide LCA http://reviews.ebay.com/Before-You-Buy-Understand-the-Dangers-of-Counterfeit_W0QQugidZ10000000004755497 

    Rick, MS


    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:02 PM
    Thursday, August 28, 2008 8:37 PM
  • jweaver244,

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Please include the following information if possible: 

     - Your product key for (Office or Windows)

    Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What Ebay alias was the individual using online?

    Usually this is prevalent with people who are selling software on auctions sites

    -  Purchased on Ebay

    Please provide the detailed information for the location.

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -- Please provide all the details.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.

    This will enable us to review current information after any changes you may have made.

    Thank you for your assistance,

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:02 PM
    Thursday, August 28, 2008 8:44 PM