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Windows Update Won't Run and states the Windows Update Service is not running

    Question

  • I'm unable to run Windows Update, so I ran the MGA Diag tool and could use some assistance with interpreting the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDRWQ-2C8RR-HR69Q
    Windows Product Key Hash: nQTUlZUHcIGq9gXbEXhzjeBuWoU=
    Windows Product ID: 00426-292-1398966-85812
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {B12E1B0B-5A05-4C96-A974-79F8A3F0BFF7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B12E1B0B-5A05-4C96-A974-79F8A3F0BFF7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HR69Q</PKey><PID>00426-292-1398966-85812</PID><PIDType>5</PIDType><SID>S-1-5-21-1292970736-2760030828-2030475023</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="4"/><Date>20091123000000.000000+000</Date></BIOS><HWID>9FE83D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>A0F8ED1272C56BA</Val><Hash>Fwuv3WP/ip6HQSGJJXvj3Mr18r0=</Hash><Pid>81608-861-6691535-65460</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-139896-00-1033-7600.0000-2752009
    Installation ID: 020876670386365433074245631834521981356283665692498991
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HR69Q
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/3/2012 8:18:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:11:2012 11:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAln0yKIS/RryENMKPCIUMNeS/QC+gtZqIKs/s9kbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      TAMG   GBT     GBT   B0
      SSDT   PmRef  CpuPm

    Please let me know if you see any actionable items.

    • Moved by Darin Smith MSOwner Friday, May 04, 2012 5:01 PM Windows 7 issue moved to the Windows 7 forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Friday, May 04, 2012 12:23 AM

Answers

  • "Scott G Walker - NC" wrote in message news:2033f2a1-df6b-490f-b8c3-b35129bcf8a0...

    I'm unable to run Windows Update, so I ran the MGA Diag tool and could use some assistance with interpreting the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDRWQ-2C8RR-HR69Q
    Windows Product Key Hash: nQTUlZUHcIGq9gXbEXhzjeBuWoU=
    Windows Product ID: 00426-292-1398966-85812
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="4"/><Date>20091123000000.000000+000</Date></BIOS


    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: HR69Q
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/3/2012 8:18:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    Event Time Stamp: 8:11:2012 11:52

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Please let me know if you see any actionable items.

    [MODS - please move to the Win7 WGA Forum]

    There appears to be no current problem with activation - but you have had a problem with validation, caused by your system clock being out of whack.
    Please check your system region, time, date, - and year! - are set properly, then visit the validation site at www.microsoft.com/genuine/validate and check that validation is OK.
    If it is OK, then try Windows Updates again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 04, 2012 7:28 AM

All replies

  • "Scott G Walker - NC" wrote in message news:2033f2a1-df6b-490f-b8c3-b35129bcf8a0...

    I'm unable to run Windows Update, so I ran the MGA Diag tool and could use some assistance with interpreting the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDRWQ-2C8RR-HR69Q
    Windows Product Key Hash: nQTUlZUHcIGq9gXbEXhzjeBuWoU=
    Windows Product ID: 00426-292-1398966-85812
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="4"/><Date>20091123000000.000000+000</Date></BIOS


    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: HR69Q
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/3/2012 8:18:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    Event Time Stamp: 8:11:2012 11:52

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Please let me know if you see any actionable items.

    [MODS - please move to the Win7 WGA Forum]

    There appears to be no current problem with activation - but you have had a problem with validation, caused by your system clock being out of whack.
    Please check your system region, time, date, - and year! - are set properly, then visit the validation site at www.microsoft.com/genuine/validate and check that validation is OK.
    If it is OK, then try Windows Updates again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 04, 2012 7:28 AM
  • <Moderator: This thread has been moved from the Windows XP WGA forum to the Windows 7 WGA forum>

    Darin MS


    Friday, May 04, 2012 4:59 PM