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Upgrade XP Windows to XP Windows Pro RRS feed

  • Question

  •  

    Just recently purchase Microsoft XP Professioal, to upgrade my laptop, after I inserted the disk, when asked to enter the Product Key, I will receive an error that I have the wrong key.  What's the problem? and who do I contact to correct the problem?

     

    Thanks

    Saturday, January 12, 2008 7:17 AM

Answers

  • Hello ekurotobi,

     

    That is a very interesting issue and we don’t have a good answer for this one without additional information.  We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows) so we may analyze specifics surrounding the problems you are encountering. Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

    Matt Prall, MS

    WGA Forum Manager

    Monday, January 14, 2008 7:59 PM

All replies

  • You can get expert Windows XP assistance by posting your Windows XP related question in the Windows XP newsgroup: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.help_and_support

    Saturday, January 12, 2008 3:49 PM
    Moderator
  • Hello ekurotobi,

     

    That is a very interesting issue and we don’t have a good answer for this one without additional information.  We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows) so we may analyze specifics surrounding the problems you are encountering. Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

    Matt Prall, MS

    WGA Forum Manager

    Monday, January 14, 2008 7:59 PM
  • Matt,

     

    I have learned; due to my laptop had been installed with Windows XP Multimedia, I would have to remove the operating system, XP-Multimedia, prior to loading the Windows XP-Professional.  Also, learned that the Multimedia version is very close to XP-Professional.

     

    By changing the operating system I may also loose any warranties left on the laptop.  Therefore, I have decided to return the program for a refund.

     

    Thanks for the concern,

     

    Sincerely,

     

    Ernie Kurotobi

     

     

     

    Monday, January 14, 2008 9:10 PM
  •  Carey Frisch wrote:

    You can get expert Windows XP assistance by posting your Windows XP related question in the Windows XP newsgroup: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.help_and_support

    Thursday, March 13, 2008 11:41 AM