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Windows activation problem RRS feed

  • Question

  • I have formated the C: drive and reinstalled winxp pro. When I try to activate the winxp pro it gave an error message like " Unable to establish a connection with the Activation Server. Please check your network settings and confirm that you are able to connect to the internet, then try again." My connections are OK and I am sending this through the same pc. Please help me.
    Monday, December 13, 2010 5:57 AM

Answers

  • "LaiRanjit Singh" wrote in message news:205c80ff-b66b-4399-9652-6ec0e4ba136b...
    I have formated the C: drive and reinstalled winxp pro. When I try to activate the winxp pro it gave an error message like " Unable to establish a connection with the Activation Server. Please check your network settings and confirm that you are able to connect to the internet, then try again." My connections are OK and I am sending this through the same pc. Please help me.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 17, 2010 11:22 PM
    Monday, December 13, 2010 11:23 AM
    Moderator

All replies

  • "LaiRanjit Singh" wrote in message news:205c80ff-b66b-4399-9652-6ec0e4ba136b...
    I have formated the C: drive and reinstalled winxp pro. When I try to activate the winxp pro it gave an error message like " Unable to establish a connection with the Activation Server. Please check your network settings and confirm that you are able to connect to the internet, then try again." My connections are OK and I am sending this through the same pc. Please help me.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 17, 2010 11:22 PM
    Monday, December 13, 2010 11:23 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, December 17, 2010 11:22 PM
  • I have also tried to activate Windows XP and received the following message:

    Unable to establish a connection with the activation server.

    I am connected to the Internet, and my system date and time are accurate. Here is the report I receeived from the MGA Diagnostic Tool recommended by the previous reply of Noel D. Paton to LaiRanjit Singh:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X6WQ7-DHHDB-XF8WY
    Windows Product Key Hash: ggfEMrT0ofrdNrzywe/cUMfZkGc=
    Windows Product ID: 76487-024-7978083-22301
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {DBE335AF-6ACC-4170-8A6C-74F84A28C1F3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DBE335AF-6ACC-4170-8A6C-74F84A28C1F3}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XF8WY</PKey><PID>76487-024-7978083-22301</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-616249376-682003330</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20091231000000.000000+000</Date></BIOS><HWID>05C537870184165F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 0928:Dell Inc|0928:Fujitsu Siemens Computers|1319D:Fujitsu Siemens Computers|0928:Gateway, Inc|1319D:Gateway, Inc|0928:Hewlett-Packard Company|1319D:Hewlett-Packard Company|0928:HITACHI, Ltd|1319D:HITACHI, Ltd|0917:Microsoft Corporation|0961:Microsoft Corporation|006D:Microsoft Corporation|007A:Microsoft Corporation|0928:Mitsubishi Electric Information Technology Corporation|1319D:Mitsubishi Electric Information Technology Corporation|0928:NEC Corporation|1319D:NEC Corporation|0928:TOSHIBA CORPORATION|1319D:TOSHIBA CORPORATION|0928:Unisys Corporation|1319D:Unisys Corporation|13024:VMware, Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Saturday, March 19, 2011 5:32 PM
  • Since you're running a VM, it's likely that the problem is caused either by incorrect netwotking settings, or firwall issues.

    You can either try fixing those, or use telephone activation.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 21, 2011 5:54 AM
    Moderator
  • I hope it is okay to add to this post since I am having the same issue.

     

    I was having all sorts of problems & I reformatted the drive and reinstalled my windows xp pro.  When I tried to activate the software it is giving me the error message that it is unable to establish a connection with the activation server and to check my network settings and confirm that I  am connected to the internet and try again.  I am connected to the internet - in fact I am on that machine right now and I did disable the firewall and antivirus (just in case that was the problem) but no matter how many times I tried I still get the same message.  I did download and MGADiag tool and have pasted the report here.

     

    Any assistance would be so very much appreciated.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Not Activated

    Validation Code: 1

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-WFP4G-JPPPG-B23MB

    Windows Product Key Hash: iK6aUMSYDNOYAj6oZNKKKtxe07M=

    Windows Product ID: 55274-OEM-2251846-47008

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {D56511FC-F3B1-4CDE-8672-EA719236DFA0}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D56511FC-F3B1-4CDE-8672-EA719236DFA0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B23MB</PKey><PID>55274-OEM-2251846-47008</PID><PIDType>3</PIDType><SID>S-1-5-21-515967899-507921405-854245398</SID><SYSTEM><Manufacturer>00101730   7865</Manufacturer><Model>15393100001100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>2.07 </Version><SMBIOSVersion major="2" minor="0"/><Date>20010119000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F04D32DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57569</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1584A:Hewlett-Packard Company

     

    OEM Activation 2.0 Data-->

    N/A

     

    Thursday, August 18, 2011 6:12 PM
  • Please try: How to activate Windows XP by phone
    Carey Frisch
    Thursday, August 18, 2011 6:20 PM
    Moderator
  • As Carey says - try activating by phone.

    However, you have a problem with your Office installation - it's definitely non-genuine, and you need to consider your options there.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 18, 2011 7:39 PM
    Moderator
  • Nevermind.  

     

    I am not sure how or why but I tried restarting my pc and then tried the activation again and this time it stated that it was activated.  The office should be genuine since it is the original cd that I got when I purchased it and it had originally passed the office genuine advantage validation from microsoft.   I don't understand why you are saying that it is non-genuine.   I never had a problem with it when it was installed before I did this reformatting and it did pass the office genuine download tool that came with the updates in the past.  Not that it matters a whole lot anyway since I have uninstalled it since I just purchased the office 2010 version and will be installing that now that I have uninstalled the 2003 version.  

    Thursday, August 18, 2011 8:25 PM
  • Please repost with a new MGADiag report - this could elucidate problems.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 18, 2011 8:34 PM
    Moderator
  • "lmhjcr" wrote in message news:80f66775-bbd0-409b-ac0b-b9e7e6baab24...

    Nevermind. 

     

    I am not sure how or why but I tried restarting my pc and then tried the activation again and this time it stated that it was activated.  The office should be genuine since it is the original cd that I got when I purchased it and it had originally passed the office genuine advantage validation from microsoft.   I don't understand why you are saying that it is non-genuine.   I never had a problem with it when it was installed before I did this reformatting and it did pass the office genuine download tool that came with the updates in the past.  Not that it matters a whole lot anyway since I have uninstalled it since I just purchased the office 2010 version and will be installing that now that I have uninstalled the 2003 version. 

     
    Actually – looking further into the existing MGADiag report, it’s obvious that there is a problem.
     
    One part of the report thinks that the machine is a Dell, another that it’s a Hewlett-Packard machine.
    This would imply that even if the license is genuine (Darin can confirm this, I hope), that at some stage some kind of hack has been used to get around activation requirements – which means that it would be very difficult to be confident in the integrity of the OS itself in terms of malware, rootkits and suchlike.
    It may be worth your using the Product Key Update tool to ‘change’ the Key to your existing one, as this will check the system for some forms of malware which would not show up in normal scans.
     
    Your Office installation is based on a Blocked Volume License Key – which is not for sale to the public, but only sold in bulk to organisations for use in their own machines.  This particular Key was one that was stolen from Microsoft itself in 2004 and released on the internet - and blocked immediately.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 19, 2011 12:13 PM
    Moderator