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windows 7 geniune issue RRS feed

  • Question

  • Hi Team

    One of my office PC i installed windows 7 professional N 32 bit and Professional 64 bit and activated successfully but its continuously giving (This Computer is not running genuine windows wizard)regularly interval while doing work ,at least five or six time in a day. i have checked  system basic information panel still its showing windows is activated.so why i am getting this issue if my Operating system is genuine.

    Raghuvansh Singh

    Thursday, May 8, 2014 5:56 AM

Answers

  • Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 8, 2014 4:34 PM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 8, 2014 6:46 AM
    Moderator
  • Hi Noel

    please check the report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-W2HXF-FQ7W2-BGXCR
    Windows Product Key Hash: 1zp6sGnuU8SBL/NrYbVOtLvf0GY=
    Windows Product ID: 00376-165-8836361-86918
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.049
    ID: {BB04DD48-DB8D-43D4-AEA3-08D359B13F2C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional N
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BB04DD48-DB8D-43D4-AEA3-08D359B13F2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.049</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BGXCR</PKey><PID>00376-165-8836361-86918</PID><PIDType>5</PIDType><SID>S-1-5-21-2943857429-2499752981-880950089</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pro 3090 Microtower PC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100127000000.000000+000</Date></BIOS><HWID>D0B30800018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>012710</OEMID><OEMTableID>SLIC1647</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57035</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, ProfessionalN edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: c63f22b5-fdaf-4488-aeac-cc19411d0243
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00376-00172-165-883636-00-1033-7600.0000-3082010
    Installation ID: 004971661020505452695916374700609370760020773623271073
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BGXCR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 05/08/2014 4:08:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 5:6:2014 16:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAeqgQi4Q0vBuA3uqvznD2Fx4GRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 012710 APIC1647
      FACP 012710 FACP1647
      HPET 012710 OEMHPET 
      MCFG 012710 SLIC-BPC
      SLIC 012710 SLIC1647
      OEMB 012710 OEMB1647
      GSCI 012710 GMCHSCI 
      SSDT DpgPmm CpuPm

    Thursday, May 8, 2014 10:43 AM
  • Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 8, 2014 4:34 PM
    Moderator
  • Ok Noel

    i will do that and let you know the status of issue whether the issue resolved or not resolved.

    Raghuvansh singh

    Friday, May 9, 2014 4:42 AM