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Unable to validate CD key on a fresh install/Win XP Pro RRS feed

  • Question

  • I just bought a new computer and i am installing Windows XP PRO SP2. This is the disc i bought from school a long time ago. I have upgraded since then to vista and now the Windows 7. When i go to enter in my Xp cd key it says the key is not valid. After calling MS, they confirm the CD key is correct. I have to call Customer service so they can help me figure out the rest. Any help would be appreciated as i would not like to wait for them to help me. Thanks.
    Monday, April 18, 2011 4:30 AM

Answers

  • Hello Martino229,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.

    • Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:06 AM
    Monday, April 18, 2011 4:58 AM

All replies

  • Hello Martino229,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.

    • Marked as answer by Darin Smith MS Saturday, April 23, 2011 12:06 AM
    Monday, April 18, 2011 4:58 AM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Saturday, April 23, 2011 12:06 AM