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Windows 7 not genuine, but it is! RRS feed

  • Question

  • Hello guys,

     

    I have been looking for a solution for this problema. WGA Tool is telling my Windows 7 Pro is not genuine.

    But it is. MS Diag Tool says it is... I have bought this notebook from a Official Sony Store last Saturday (23th July 2011) so a very good Microsoft partner.

    Here is the Diag report:

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J

    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=

    Windows Product ID: 00371-OEM-8992671-00014

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {30A20BE6-F242-42AD-AF7A-7C6940563096}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{11C2C236-B7BE-41AF-AC26-A4339EC596C2}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-2192349063-2888088762-2390461177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS><HWID>2DB93607018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7600.16385

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Identificação da Ativação: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f

    PID estendido: 00371-00178-926-700014-02-1033-7600.0000-0892011

    Identificação da Instalação: 021512884781412286884631737626235411535035323281676913

    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338

    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339

    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341

    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340

    Chave do Produto (Product Key) Parcial: 24X8J

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 2

    Hora confiável: 29/07/2011 18:18:17

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 7:29:2011 17:50

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAAABAAIAAgABAAAABQABAAEAln0cAU40xggMmo4/cAveiIp2mEMEcaxbcoq+QThbLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      ASPT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

     

    Hope someone can help me getting rid of this bug...

    My Windows 7 Pro is running portuguese-br language. And I have newest Avast anti-virus installed.

    Thats all info I have that might be useful for you. If you have any other question or tests to run, please, tell me.

     

     

    Thanks!



    Friday, July 29, 2011 9:22 PM

Answers

  • "Mauricio Cirelli" wrote in message news:1a4310ad-a803-4dcb-9732-b65ce5151be6...

    Well, the validate link has failed again, with the same error I posted earlier.

    The diag link was successful, but I dont think it validated useful stuff:

    Resultados de diagnóstico de software Microsoft original

    Aprovado Script ativo permitido (Allow active scripts)
    Aprovado Exibição de imagens habilitada (show images)
    Aprovado Data e hora de computador corretas (datetime)
    Aprovado Cookies ativados (cookies enabled)
    Aprovado

    ActiveX habilitado (activeX enabled)

    That was about what I expected to see, unfortunately - and it leaves us no better off.
    You're best now going to WGA support, or doing an in-place upgrade (AKA Repair Install).

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 11:41 PM
    Moderator

All replies

  • Hello Mauricio Cirelli,

     

      I don't see any overt issue with your Windows 7 except that the Licensing section is blank and I see an error that suggests that there was a file that windows found to be corrupt or malformed in some way that it could not repair, automatically, itself.  However, in cases where a bad file couldn't be repaired, the Diagnostic Report will usually list the file that had the problem, but yours does not.

     

      This suggests that the problem file may be Windows 7's Licensing Store file. So the first thing I'd like you to try is the below steps that will recreate the Store file.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Thank you,


    Darin MS
    Monday, August 1, 2011 8:08 PM
  • Hello Darin Smith,

     

    First of all, thanks for your reply.

    I followed all steps you proposed and received an Activation Sucessful message (I did not have to type the product key again).

    Up to now, I have not received the WGA Notification message. Thank you!

     

    If anything different happens, I will post another thread.

     

    Thanks!

    Monday, August 1, 2011 8:32 PM
  • "Mauricio Cirelli" wrote in message news:1870d808-db31-47d7-a88b-2706f489f694...

    Hello Darin Smith,

     

    First of all, thanks for your reply.

    I followed all steps you proposed and received an Activation Sucessful message (I did not have to type the product key again).

    Up to now, I have not received the WGA Notification message. Thank you!

     

    If anything different happens, I will post another thread.

     

    Thanks!


    Please post a new MGADiag report - then we can confirm that you have actually solved the problem, rather than just 'hidden' it.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 1, 2011 9:24 PM
    Moderator
  • Here it goes:

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J

    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=

    Windows Product ID: 00371-OEM-8992671-00014

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {071272AB-6CCA-41C2-9052-EA0349B97538}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{071272AB-6CCA-41C2-9052-EA0349B97538}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-2192349063-2888088762-2390461177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS><HWID>2DB93607018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Identificação da Ativação: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f

    PID estendido: 00371-00178-926-700014-02-1046-7601.0000-2132011

    Identificação da Instalação: 020785251995755355707605779965147024735362696356404691

    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338

    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339

    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341

    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340

    Chave do Produto (Product Key) Parcial: 24X8J

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 01/08/2011 19:33:09

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 7:29:2011 17:50

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAAABAAIAAgABAAAABQABAAEAln0cAU40xggMmnALjj+Kdt6ImEMEcaxbcoq+QThbLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      ASPT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

     

     

    EDIT:

    I have just received another WGA Notification.. Just after run the Diag Tool.

    Monday, August 1, 2011 10:34 PM
  • "Mauricio Cirelli" wrote in message news:ceb89bf7-a364-4efd-b406-e67692f24b81...

    Here it goes:

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J

    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=

    Windows Product ID: 00371-OEM-8992671-00014

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 7:29:2011 17:50

    WAT Activex: Registered

    WAT Admin Service: Registered

     

     

    EDIT:

    I have just received another WGA Notification.. Just after run the Diag Tool.


    I'm not surprised :)
    Please try validating Windows at this page - www.microsoft.com/genuine/validate  - what result do you get?
    Hopefully, that will clear the remaining errors, and remove the notification.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 7:32 AM
    Moderator
  • In Portuguese:

    Não foi possível validar o Windows como original

    O serviço de validação não pôde determinar se a cópia do Windows em execução no seu computador é original. Tente validar o Windows novamente. Se continuar a obter erros de validação, tente mais tarde ou contate o suporte.

     

    Translating:

    It was not possible to validade Windows as original.

    The validation service could not define if your Windows copy is original. Try validating windows again (I tryied). If you keep getting validation errors, try again later or contact the support.     

    Tuesday, August 2, 2011 8:37 AM
  • "Mauricio Cirelli" wrote in message news:b7e3bb14-75f8-495e-900c-06f010e828ba...

    In Portuguese:

    Não foi possível validar o Windows como original

    O serviço de validação não pôde determinar se a cópia do Windows em execução no seu computador é original. Tente validar o Windows novamente. Se continuar a obter erros de validação, tente mais tarde ou contate o suporte.

     

    Translating:

    It was not possible to validade Windows as original.

    The validation service could not define if your Windows copy is original. Try validating windows again (I tryied). If you keep getting validation errors, try again later or contact the support.     


    (Thanks for the Translation!)
     
    What security software are you running (Anti-virus, anti-malware, firewall, etc)?
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 8:47 AM
    Moderator
  • Only Windows Firewall and Avast Anti-Virus (updated).
    Tuesday, August 2, 2011 10:12 AM
  • "Mauricio Cirelli" wrote in message news:f6f0b5b1-7e5b-48e9-aa52-46982cdde86b...
    Only Windows Firewall and Avast Anti-Virus (updated).

    Hmmm - that should be no problem.
    Download (free) MalwareBytes Anti-malware from www.malwarebytes.org install and update it (do NOT activate the real-time scanner option), and run a Quick scan in all user accounts - see if that finds anything.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 10:20 AM
    Moderator
  • I have just run a complete scan of this software.. Here is the portuguese result log:

     

    Malwarebytes' Anti-Malware 1.51.1.1800

    www.malwarebytes.org

    Versão da Base de Dados:  7353

    Windows 6.1.7601 Service Pack 1

    Internet Explorer 9.0.8112.16421

    02/08/2011 07:45:27

    mbam-log-2011-08-02 (07-45-27).txt

    Tipo de Verificação:  Verificação Completa  (C:\|)

    Objetos escaneados:  540874

    Tempo decorrido: 18 minuto(s), 39 segundo(s)

    Processos de Memória Infectados:  0

    Módulos de Memória Infectados:  0

    Chaves de Registro Infectadas: 0

    Valores de Registro Infectados: 0

    Itens de Dados no Registro Infectados:  0

    Pastas Infectadas:  0

    Arquivos Infectados: 0

    Processos de Memória Infectados:  (Memory Processes)

    (Não foram detectados ítens maliciosos) (nothing detected)

    Módulos de Memória Infectados:  (Memory Modeules)

    (Não foram detectados ítens maliciosos)

    Chaves de Registro Infectadas: (Registry Keys)

    (Não foram detectados ítens maliciosos)

    Valores de Registro Infectados: (Registry Values)

    (Não foram detectados ítens maliciosos)

    Itens de Dados no Registro Infectados: (Data Registry)

    (Não foram detectados ítens maliciosos)

    Pastas Infectadas: (Infected Folders)

    (Não foram detectados ítens maliciosos)

    Arquivos Infectados: (Infected Files)

    (Não foram detectados ítens maliciosos)

     

    I translated only the important stuff. I think other itens you can inffer. But feel free to ask for any translation you think you need.

     

    Thanks for your support.

    Tuesday, August 2, 2011 10:49 AM
  • "Mauricio Cirelli" wrote in message news:c8c8a934-608f-44f6-9435-f768d27ed659...

    I have just run a complete scan of this software.. Here is the portuguese result log:

     

    Malwarebytes' Anti-Malware 1.51.1.1800

    www.malwarebytes.org

    Versão da Base de Dados:  7353

    Windows 6.1.7601 Service Pack 1

    Internet Explorer 9.0.8112.16421

    02/08/2011 07:45:27

    mbam-log-2011-08-02 (07-45-27).txt

    Tipo de Verificação:  Verificação Completa  (C:\|)

    Objetos escaneados:  540874

    Tempo decorrido: 18 minuto(s), 39 segundo(s)

    Processos de Memória Infectados:  0

    Módulos de Memória Infectados:  0

    Chaves de Registro Infectadas: 0

    Valores de Registro Infectados: 0

    Itens de Dados no Registro Infectados:  0

    Pastas Infectadas:  0

    Arquivos Infectados: 0

     

    Thanks for your support.


    OK - so that just about rules malware out as the cause.
     
    Unless Darin can see anything I've missed, I think your best bet is to go to WGA Support for detailed assistance - I suspect that we're not going to be able to solve this in a forum context.
    WGA Support can be found here.
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 11:09 AM
    Moderator
  • Hmm =(

     

    Lets wait for his last answer.. Hopefully he has another idea to try..

    This message is really annoying and support may take some days..

    Tuesday, August 2, 2011 5:24 PM
  • Unfortunately I'm as stumped as Noel.

     

    Windows says it has found a corrupt or otherwise "bad" file that it could not self-repair (that is what the error HrOffline: 0x8004FE21 means: "Selfheal failure") but doesn't tell us what file is the cause...which is unusual since I can't remember ever seeing that error without the report also showing the file (or service) that was causing the issue.

     

    On second thought, there is something else you can do. Give the below 'System Scan' steps a try and if that doesn't resolve the issue, try the 'System Restore' steps:

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

     

    If neither work, then follow Noel's suggestion and contact Assisted Support.

     

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, August 2, 2011 8:38 PM
    Tuesday, August 2, 2011 8:36 PM
  • Thanks for your help, Darin.

     

    Im having a some problems to run the scf /scannow command in Win7 prompt. Its not being recognized as a command and its not a executable stored at Windows/system32, so I do not know what I should do to run this command. What am I doing wrong?

    Tuesday, August 2, 2011 9:04 PM
  • "Mauricio Cirelli" wrote in message news:e32dd778-3a77-49d1-bb36-c0b4b6de2fe1...

    Thanks for your help, Darin.

     

    Im having a some problems to run the scf /scannow command in Win7 prompt. Its not being recognized as a command and its not a executable stored at Windows/system32, so I do not know what I should do to run this command. What am I doing wrong?


    The usual cause is neglecting to put at least one space between the C and the /  - and the command is SFC (rather than scf as you typed it here)
     
    Check using either a DIR command, or Windows Explorer that the actual file is present - it should be in C:\Windows\System32
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 10:19 PM
    Moderator
  • Ohh sorry for the stupid mistake..

    I have just run the SFC command. Here is the output:

     

     

    C:\Windows\system32>SFC /scannow

    Iniciando verificação de arquivos. O processo levará alguns minutos para ser concluído.

    Iniciando fase de verificação de verificação do sistema.

    Verificação 100% concluída.

    A Proteção de Recursos do Windows encontrou arquivos corrompidos e os reparou com êxito. Os detalhes fores registrador no log CBS.Log em windir\Logs\CBS\CBS.log. Por exemplo C:\Windows\Logs\CBS\CBS.log

     

    Translating:

    The Windows Resource Protection has found some corrupted files and could repair them succesfully. See CBS.log for details.

     

    The CBS.log file is huge, should I post it here?

    Tuesday, August 2, 2011 10:31 PM
  • Here is the new Diag Report:

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J

    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=

    Windows Product ID: 00371-OEM-8992671-00014

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {D7EDA7F1-865C-4D30-949C-6B9DCA9983F7}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D7EDA7F1-865C-4D30-949C-6B9DCA9983F7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-2192349063-2888088762-2390461177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS><HWID>2DB93607018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Identificação da Ativação: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f

    PID estendido: 00371-00178-926-700014-02-1046-7601.0000-2132011

    Identificação da Instalação: 014721433010558991246991652015183320823931311182978153

    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338

    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339

    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341

    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340

    Chave do Produto (Product Key) Parcial: 24X8J

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 02/08/2011 19:34:14

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 8:2:2011 05:33

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAAABAAIAAgABAAAABQABAAEAln0cAU40xggMmnALjj/eiIp2mEMEcaxbcoq+QThbLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      ASPT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

     

     

    Tuesday, August 2, 2011 10:35 PM
  • "Mauricio Cirelli" wrote in message news:2191f692-0a32-4aef-a34a-c7c1705bd0e5...

    Here is the new Diag Report:

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J

    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=

    Windows Product ID: 00371-OEM-8992671-00014

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 8:2:2011 05:33

     

     


    There doesn't seem to be any change - but try the Validation page again and see if the response is any better now.
    If it fails again, try the Diagnostics page - see if it flags any errors
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 10:52 PM
    Moderator
  • Well, the validate link has failed again, with the same error I posted earlier.

    The diag link was successful, but I dont think it validated useful stuff:

    Resultados de diagnóstico de software Microsoft original

    Aprovado Script ativo permitido (Allow active scripts)
    Aprovado Exibição de imagens habilitada (show images)
    Aprovado Data e hora de computador corretas (datetime)
    Aprovado Cookies ativados (cookies enabled)
    Aprovado

    ActiveX habilitado (activeX enabled)

    Tuesday, August 2, 2011 11:01 PM
  • "Mauricio Cirelli" wrote in message news:1a4310ad-a803-4dcb-9732-b65ce5151be6...

    Well, the validate link has failed again, with the same error I posted earlier.

    The diag link was successful, but I dont think it validated useful stuff:

    Resultados de diagnóstico de software Microsoft original

    Aprovado Script ativo permitido (Allow active scripts)
    Aprovado Exibição de imagens habilitada (show images)
    Aprovado Data e hora de computador corretas (datetime)
    Aprovado Cookies ativados (cookies enabled)
    Aprovado

    ActiveX habilitado (activeX enabled)

    That was about what I expected to see, unfortunately - and it leaves us no better off.
    You're best now going to WGA support, or doing an in-place upgrade (AKA Repair Install).

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 11:41 PM
    Moderator
  • I could do the repair install.. but, am I going to lose any data?
    Wednesday, August 3, 2011 12:14 AM
  • "Mauricio Cirelli" wrote in message news:a691c36b-8222-4bf3-afc6-6719487ad813...
    I could do the repair install.. but, am I going to lose any data?

    Hopefully not, but as always, BACK UP FIRST - to external media.
    Your problem is that to be able to do a repair install, you will have to borrow a Win7 Pro Retail DVD from someone (with SP1 integrated) - the Recovery media will simply revert the system back to it's ex-factory state.
     
    One thing does occur to me - since this is a new machine.....
    What was the original OEM-provided Anti-Virus?
    If you either never uninstalled it, or uninstalled it without using the AV manufacturer's removal utility as well, then you should do so now, and then try the validation again.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 1:18 AM
    Moderator
  • It came up with a McAfee Anti-Virus.. I unistalled it using the Control Panel/Add Remove Programs because it would expire in only 30 days..

     

    I will try to remove it using its unistall tool, if available.

     

    With the repair installation, all installed software will be lost, right?

    Wednesday, August 3, 2011 11:34 AM
  • "Mauricio Cirelli" wrote in message news:14893d53-8e56-4f94-bfb5-dcdef74b6dc6...

    It came up with a McAfee Anti-Virus.. I unistalled it using the Control Panel/Add Remove Programs because it would expire in only 30 days..

     

    I will try to remove it using its unistall tool, if available.

     

    With the repair installation, all installed software will be lost, right?


    If you do the repair with a Retail disk, you shouldn't lose anything - if you use the manufacturer's Recovery System media, then you will lose all installed programs and data.
    The McAfee removal tool (MCPR)....
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 2:23 PM
    Moderator
  • I have a Windows 7 retail disk.. I bought before buying this new notebook.

    I've just run the McAfee removal tool.. Should I run the Diag again? Would you expect anything new?

    Wednesday, August 3, 2011 2:48 PM
  • Mauricio, I'm from Brazil and the same problem is happening in my Windows 7 Home. It came from the store on English language and I change to Portuguese with a software (I don't remember the name). So, 2 months after, the error appears in my screen.

     

    I read in another forums that this problem doesn't have "normal" solution, only with a crack.

     

    Read it below.


    http://www.hardware.com.br/comunidade/windows-cliente-original/1107545/

    Wednesday, August 3, 2011 8:33 PM
  • Well.. I would not like to crack my Windows copy.

    Although I have 2 product-keys (from this machine and my last one) I think its illegal and thats not what Im looking for.

    Wednesday, August 3, 2011 8:44 PM
  • "thiagovf1986" wrote in message news:41e2d920-b19e-4e29-aaf2-be4792c6bf61...

    Mauricio, I'm from Brazil and the same problem is happening in my Windows 7 Home. It came from the store on English language and I change to Portuguese with a software (I don't remember the name). So, 2 months after, the error appears in my screen.

     

    I read in another forums that this problem doesn't have "normal" solution, only with a crack.

     

    Read it below.


    http://www.hardware.com.br/comunidade/windows-cliente-original/1107545/


    Please start you OWN thread!
     otherwise things are going to get VERY confused (as am I!)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 9:27 PM
    Moderator
  • In the weekend I will try to repair my windows installation..

    Im very busy these days, I couldnt "lose" my notebook for some time repairing something that can wait a few days..

    As soon as I get new info, i post here.

     

    Thanks for your help, Noel and Darin!

    Thursday, August 4, 2011 1:46 AM
  • "Mauricio Cirelli" wrote in message news:93f395db-3b69-416a-b6d4-2025698be111...

    In the weekend I will try to repair my windows installation..

    Im very busy these days, I couldnt "lose" my notebook for some time repairing something that can wait a few days..

    As soon as I get new info, i post here.

     

    Thanks for your help, Noel and Darin!


    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 4, 2011 7:56 AM
    Moderator
  • I have had the same problem and tried this solution, i received the following error message:

    The software protection service is starting.

    The software protection service could not be started

    A system error has occurred.

    System error 2 has occurred.

    The system cannot fine the file specified.

    lghaber@gmail.com

    Thank you.

    Thursday, August 4, 2011 8:20 AM
  • "LGHaber" wrote in message news:6fceb970-ecdc-4186-800c-11f3824180e8...

    I have had the same problem and tried this solution, i received the following error message:

    The software protection service is starting.

    The software protection service could not be started

    A system error has occurred.

    System error 2 has occurred.

    The system cannot fine the file specified.

     

    Thank you.


    Please repost your problem to a NEW thread of your own - and include an MGADiag report.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 4, 2011 2:09 PM
    Moderator
  • Mauricio, the repair should work, but if not then try the links I provided to Assisted Support.

     

    I'm going to mark Noel's post (the one where he suggested the repair) as the Answer for this thread. If you need to talk to us again, click the "Unmark As Answered" in Noel's post and that will cause the thread to pop back up in my attention.

     

    Thank you and good luck,


    Darin MS
    Friday, August 5, 2011 10:40 PM
  • Ok.

    I will try to repair Windows this weekend.

    Thank you!

    Saturday, August 6, 2011 12:41 PM
  • Well,

     

    After that much time, I finally have had time to work on this problem.

    First, I did not want to repair the instalation, as it would cause too many inconveniences to me, as I could lose data, installed programs, etc.

    Then, I tried to re-activate my Windows 7 copy, using the Activation Wizard (sorry, I've forgotten the name of this tool). I've chosen activating by phone and called to Microsoft from Brazil.

    I've followed the phone steps, provided my Activation ID and, surprisingly, the system could not retrieve information about my product key. I dont know the reason, as it is an original copy, which came with my notebook, bought from a official Sony store.

    I realized that the problem was the product key. As I said before in this thread, I had another product key which I could use. I changed my product key and BINGO! I could re-activate my Windows 7.

     

    Here is the MGADiag Tool Report, please, verify if its working now:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-*****-*****-B4VT2

    Windows Product Key Hash: IkDpUUrqx1pSP1Ta74BPzMFSSog=

    Windows Product ID: 55041-147-1582534-86233

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {17DC3BCC-05AF-4EEE-97DB-C84C37EE12A1}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9B5E6BB4-7075-4A12-88DE-6DCA47B4523A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-147-1582534-86233</PID><PIDType>6</PIDType><SID>S-1-5-21-2192349063-2888088762-2390461177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS><HWID>2DB93607018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Identificação da Ativação: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd

    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f

    PID estendido: 55041-00172-147-158253-03-1046-7601.0000-2672011

    Identificação da Instalação: 004475882786075020871360381422847724861022138884987880

    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338

    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339

    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341

    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340

    Chave do Produto (Product Key) Parcial: B4VT2

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 24/09/2011 15:36:26

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 9:22:2011 00:45

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAAABAAIAAgABAAAABQABAAEAln0cAU40xggMmnALjj/eiIp2mEMEcaxbcoq+QThbLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      ASPT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

     

    If its working now, we have definetely found a bug (another one) on WGA. My product key was original (as it was GENUINE in the older reports) and it was not possible to activate it.

    Saturday, September 24, 2011 6:45 PM
  • "Mauricio Cirelli" wrote in message news:163beba4-83c4-439d-9d31-89d7deecaaf6...

    Well,

     

    After that much time, I finally have had time to work on this problem.

    First, I did not want to repair the instalation, as it would cause too many inconveniences to me, as I could lose data, installed programs, etc.

    Then, I tried to re-activate my Windows 7 copy, using the Activation Wizard (sorry, I've forgotten the name of this tool). I've chosen activating by phone and called to Microsoft from Brazil.

    I've followed the phone steps, provided my Activation ID and, surprisingly, the system could not retrieve information about my product key. I dont know the reason, as it is an original copy, which came with my notebook, bought from a official Sony store.

    I realized that the problem was the product key. As I said before in this thread, I had another product key which I could use. I changed my product key and BINGO! I could re-activate my Windows 7.

     

    Here is the MGADiag Tool Report, please, verify if its working now:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-*****-*****-B4VT2

    Windows Product Key Hash: IkDpUUrqx1pSP1Ta74BPzMFSSog=

    Windows Product ID: 55041-147-1582534-86233

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

    Other data—>

    SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Chave do Produto (Product Key) Parcial: B4VT2

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 24/09/2011 15:36:26

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 9:22:2011 00:45

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

      SLIC Sony VAIO

    If its working now, we have definetely found a bug (another one) on WGA. My product key was original (as it was GENUINE in the older reports) and it was not possible to activate it.

    The Key in use here is an MAK Volume License Key.
     
    This is a totally different type of Key to the original one, and does NOT depend on the BIOS SLIC table, so it’s not surprising that it may work.
     
     
    Please attempt Validation at www.microsoft.com/genuine/validate , and then post another MGADiag report – this may clear the last error, or show up a problem.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, September 24, 2011 7:06 PM
    Moderator
  • Hmmm..

    Whats a MAK Volume License Key?

    I tried the validation process at the provided website and it was not validated.

    Here is the Diag Report:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-*****-*****-B4VT2

    Windows Product Key Hash: IkDpUUrqx1pSP1Ta74BPzMFSSog=

    Windows Product ID: 55041-147-1582534-86233

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {046DD9C7-29C3-4C60-A8B5-D6017DB20D64}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{99C457EA-FBBE-4256-867A-D2D223D66DBD}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-147-1582534-86233</PID><PIDType>6</PIDType><SID>S-1-5-21-2192349063-2888088762-2390461177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS><HWID>2DB93607018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Identificação da Ativação: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd

    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f

    PID estendido: 55041-00172-147-158253-03-1046-7601.0000-2672011

    Identificação da Instalação: 004475882786075020871360381422847724861022138884987880

    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338

    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339

    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341

    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340

    Chave do Produto (Product Key) Parcial: B4VT2

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 24/09/2011 16:12:40

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 9:24:2011 16:11

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAAABAAIAAgABAAAABQABAAEAln0cAU40xggMmnALjj/eiIp2mEMEcaxbcoq+QThbLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      ASPT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

     

     

    Saturday, September 24, 2011 7:13 PM
  • "Mauricio Cirelli" wrote in message news:11e2ad1c-feec-4432-8bf0-31a6ec97163e...

    Hmmm..

    Whats a MAK Volume License Key?

    I tried the validation process at the provided website and it was not validated.

    Here is the Diag Report:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-*****-*****-B4VT2

    Windows Product Key Hash: IkDpUUrqx1pSP1Ta74BPzMFSSog=

    Windows Product ID: 55041-147-1582534-86233

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data—>

    SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Chave do Produto (Product Key) Parcial: B4VT2

    Status da Licença: Licenciado

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 24/09/2011 16:12:40

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 9:24:2011 16:11

     

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

     

     
    An MAK Volume License is sold only to businesses for use on their own machines. If you acquired this license through any channel other through your employer, it is a counterfeit.
     
    As far as the problem with validation is concerned, try recreating the licensing store – it may have some effect.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, September 24, 2011 8:35 PM
    Moderator
  • This license I have from college I study. All students may require a license as the college is a microsoft partner.

     

    What is Licensing Store?

    Saturday, September 24, 2011 8:56 PM
  • "Mauricio Cirelli" wrote in message news:27bdbbac-deb9-450d-8e9b-cba3a5bb60f9...

    This license I have from college I study. All students may require a license as the college is a microsoft partner.

     

    What is Licensing Store?

    OK – the license is legit then
     
    The Licensing Store is the repository for data relating to Windows Licensing – (surprised?) occasionally the data can get corrupted either by file system problems or by action of a virus or other means. Recreating it following the steps I gave you forces the system to rebuild everything from scratch, and should get rid of problems like those you are seeing. One problem with it is that it frequently ends up deleting some of the data completely (such as OEM Certificates), meaning that the user has to input a COA Key (which you stated you couldn’t read) or a retail key to be able to activate the system.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, September 24, 2011 9:37 PM
    Moderator
  • I've just followed above steps.

    I've not needed to retype my product key or to re-activate it manually. Only message I've received has told me that activation was succesfull.

    I rebooted and here is the new MGADiag Report:

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487

    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=

    Windows Product ID: 00371-177-0000061-85400

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {3BC44D1B-397A-4A1F-9008-2D082D00932E}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B0559BBB-8E5B-47A2-BAF1-18B7F4A452A7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85400</PID><PIDType>5</PIDType><SID>S-1-5-21-2192349063-2888088762-2390461177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB19GG</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R1030H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20110304000000.000000+000</Date></BIOS><HWID>2DB93607018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versão do serviço de licença do software: 6.1.7601.17514

     

    Nome: Windows(R) 7, Professional edition

    Descrição: Windows Operating System - Windows(R) 7, RETAIL channel

    Identificação da Ativação: e838d943-63ed-4a0b-9fb1-47152908acc9

    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f

    PID estendido: 00371-00170-177-000006-00-1046-7601.0000-2672011

    Identificação da Instalação: 019143831162639700953530273480113615858625684716870216

    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338

    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339

    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341

    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340

    Chave do Produto (Product Key) Parcial: PW487

    Status da Licença: período de cortesia inicial

    Tempo restante:  42900 minuto(s) (29 dia(s))

    Contagem de rearmação restante do Windows: 3

    Hora confiável: 24/09/2011 20:57:04

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: 0x00000000

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 9:24:2011 16:11

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAAABAAIAAgABAAAABQABAAEAln0cAU40xggMmnALjj/eiIp2mEMEcaxbcoq+QThbLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC Sony VAIO

      FACP Sony VAIO

      HPET Sony VAIO

      BOOT Sony VAIO

      MCFG Sony VAIO

      WDAT Sony VAIO

      ASF! Sony VAIO

      SLIC Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      ASPT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

      SSDT Sony VAIO

     

     

    Saturday, September 24, 2011 11:58 PM
  • "Mauricio Cirelli" wrote in message news:501745ad-71b6-456e-8b74-8f8c5003f86d...

    I've just followed above steps.

    I've not needed to retype my product key or to re-activate it manually. Only message I've received has told me that activation was succesfull.

    I rebooted and here is the new MGADiag Report:

     

     
     
    There’s no apparent change in the report – please try validation again, at www.microsoft.com/genuine/validation
     
    If it fails again, see if the Diagnostics can help – www.microsoft.com/genuine/diag
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 25, 2011 12:03 AM
    Moderator
  • Same as before: validation failed and diag was completely successful.

     

    By the way, I'm no longer receiving that annoying validation message. I'm ok with it.

    What are you looking for?

    There is one weird thing that I should tell you:

    Just after last procedure (recreating the license store), I have been forced to reboot my pc twice by driver problems and memory dump. I dont know if its related to something we have done today.. But it was really scary and strange.

    Sunday, September 25, 2011 12:26 AM
  • "Mauricio Cirelli" wrote in message news:ac68688f-dd4b-41ed-82b3-4a9a1fcc6beb...

    Same as before: validation failed and diag was completely successful.

     

    By the way, I'm no longer receiving that annoying validation message. I'm ok with it.

    What are you looking for?

    There is one weird thing that I should tell you:

    Just after last procedure (recreating the license store), I have been forced to reboot my pc twice by driver problems and memory dump. I dont know if its related to something we have done today.. But it was really scary and strange.

    That sounds strange – nothing we’ve done should have caused that.
    I recommend posting those problems in the Answers forums – you’ll need to look in Event Viewer for the details of the crashes, and post them in your query.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 25, 2011 8:14 AM
    Moderator
  • I will give it some time to verify if these problems happen again. I think they might be related to a game I was playing.
    Sunday, September 25, 2011 4:08 PM
  • Well I've just received that annoying message again.

    Thats a shame..

    I think I will have to reinstall my Windows 7. Losing too much time due to a bug from a Microsoft Counterfeit Protection is something unacceptable as the software is paid (very well paid, in fact).


    Sunday, September 25, 2011 4:15 PM