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process configuration with a condition that is for data elements from a webservice RRS feed

  • Question

  • CRM has the ability to create workflow processes that can trigger on a change in data in CRM. When the workflow process is triggered, can the process be configured with a condition that is for data elements from a webservice?

     For example, I have an entity called claims.

     The claim entity data elements (like Procedure Code) will not be stored in CRM. In the CRM Processes, we configure a process to be triggered for a claim where one of the conditions is to evaluate if the claim has a specific procedure code. Is this possible?

    Friday, May 2, 2014 4:53 AM

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