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Windows 7 Genuine Advantage Popups - library not registered, etc. RRS feed

  • Question

  •  My Windows 7 installation suddenly started getting not genuine popups last Wednesday with message 0x8004FE22.  Windows 7 was purchased with computer and has been verified as valid multiple times with Microsoft.

    When I run the diagnostic tool it was showing Windows Valid but now is showing the validation code.  Hitting the copy button results in the message Failed to create output files, hr = 0x80070002.  Please contact support.

    • System Restore reports that there are no restore points.  It appears based on the event viewer that restore points started failing to be created back in June after I uninstalled a printer with Revo Uninstaller Pro.
    • The link on computer properties that says change product key does not work.
    • I spent a very painful hour and 15 minutes on the phone with Microsoft Support yesterday to no avail.
    • I have run the Microsoft Scanner with no results
    • I have tried to do an upgrade install of Windows 7 twice from my DVD - resulting in the message that this version of Windows can't be installed
    • I have tried to use the instructions for running slui.exe from an elevated command prompt and everything goes great til I run it, then nothing happens.
    • I have run checkdisk.
    • I attempted to use the system file check but that did not work either.

    I can't put in the screenshots apparently.  So here are the highlights:

    Validation code said Genuine until the last time, now it says 0x8004FE22

    A lot of the blanks say N/A, hr = 0x80070002

    Office Validation Status is 100 Genuine

    Licensing info says

    C:\Windows\system32\slmgr.vbs(22,1) (null): Library not registered.

    I see that other people have had a similar problem but I'm not seeing the solution.

    Any ideas?


    • Edited by LareaArnett Sunday, August 7, 2011 6:10 PM copied and pasted and got some extraneous stuff
    Sunday, August 7, 2011 6:00 PM

Answers

  • Thanks Noel and Cbarnhorst! 

    Last night after rebooting without loading Kapersky at all I tried the upgrade installation again, and watched the whole thing to try and see where it was hanging, and to pick up the exact message to post here.  During transferring files, settings, and programs, I had a blue screen go by with a crashing driver that I looked up and apparently it is part of Kapersky.  So I totally uninstalled the program and tried again.  It worked!  I then was getting Microsoft Security Essentials errors and got a blue screen when windows tried to update that but manually uninstalled it, and now that update has gone away from Windows update.

    I only got a little under 4 hours sleep last night but I think I'm back in business.

    So I was able to reactivate with my product key and now it is being recognized as genuine at the website.  Here is my MGAD result.  It doesn't say genuine at the top though, so I'm going to post it one last time?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3C22C</PKey><PID>00371-OEM-9044803-45184</PID><PIDType>3</PIDType><SID>S-1-5-21-1382774770-2727782561-2989506770</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502</Version><SMBIOSVersion major="2" minor="6"/><Date>20110302000000.000000+000</Date></BIOS><HWID>A06D3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>AFF07858675C710</Val><Hash>hqH+Lzu4OIidVMO4V03XB+m6GXc=</Hash><Pid>81605-904-4950406-65274</Pid><PidType>1</PidType></Product><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>873C20662F56F10</Val><Hash>Q358OB2hWWcR778w78FeXm1nJHk=</Hash><Pid>81609-904-4473532-62252</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-448-045184-02-1033-7601.0000-2212011
    Installation ID: 019314941602225052093066976515548066893931762620407336
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3C22C
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/9/2011 6:30:07 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:9:2011 02:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAAABAAAABAABAAEAHKJwLjJkPOgaXZqPqJfKcToA+pGK9jfXLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC


    Thank you all so much for the help and for helping me to get this resolved without having to reinstall from scratch!

     

    Tuesday, August 9, 2011 11:35 AM

All replies

  • I tried starting the software protection service, and now the Validation Status says Genuine, Validation Code 0, but I still can't copy the output.
    Sunday, August 7, 2011 6:11 PM
  • Just use Ctrl-V (paste) into a reply here or in a notepad page.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, August 7, 2011 6:32 PM
    Answerer
  • You're right!  I thought it wasn't copying.  Thanks!

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {81E9F13E-D417-4509-9BB7-F5BD08072835}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81E9F13E-D417-4509-9BB7-F5BD08072835}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3C22C</PKey><PID>00371-OEM-9044803-45184</PID><PIDType>3</PIDType><SID>S-1-5-21-1382774770-2727782561-2989506770</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502</Version><SMBIOSVersion major="2" minor="6"/><Date>20110302000000.000000+000</Date></BIOS><HWID>A06D3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>AFF07858675C710</Val><Hash>hqH+Lzu4OIidVMO4V03XB+m6GXc=</Hash><Pid>81605-904-4950406-65274</Pid><PidType>1</PidType></Product><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>873C20662F56F10</Val><Hash>Q358OB2hWWcR778w78FeXm1nJHk=</Hash><Pid>81609-904-4473532-62252</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:3:2011 07:00
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAAABAAAABAABAAEAHKJwLjzoMmQaXZqPqJfKcToA+pGK9jfXLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

     

    Sunday, August 7, 2011 6:36 PM
  • What message are you seeing?

    Have you tried a System Restore back to a known good state?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, August 7, 2011 7:36 PM
    Answerer
  • System restore says there are no points.  Not sure what message you are asking about - should be info in my original post.
    Sunday, August 7, 2011 8:46 PM
  • The message you are getting when you try to do an inplace upgrade (aka repair install) simply means that you have upgraded to SP1 and need to remove SP1 in order for your original dvd to work.  As long as you have not used disk cleanup to remove the old files you can remove the upgrade via the control panel.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, August 7, 2011 8:59 PM
    Answerer
  • Unfortunately even though my update history shows a gazillion updates (although I did not see SP1, my computer is pretty new), when I go to the installed updates page to see what I can remove it says there are no updates listed.

    This is so frustrating, nothing seems to work.

    Sunday, August 7, 2011 10:48 PM
  • You are looking for "Service Pack for Microsoft Windows (KB976932)".  Your computer mobo was built in March, 2011.  Since SP1 released on Febuary 22, it is possible that your computer shipped with an integrated copy of Windows.  In that case you will need to contact the party who built the computer and see if they can provide an integrated disk.  You are using a System Builder copy and the SB license requires the builder to provide the customer with backup media so see what you can do.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, August 7, 2011 11:35 PM
    Answerer
  • "Cbarnhorst" wrote in message news:bd81e7fe-442c-4dd0-8b38-8236b30acae6...
    You are looking for "Service Pack for Microsoft Windows (KB976932)".  Your computer mobo was built in March, 2011.  Since SP1 released on Febuary 22, it is possible that your computer shipped with an integrated copy of Windows.  In that case you will need to contact the party who built the computer and see if they can provide an integrated disk.  You are using a System Builder copy and the SB license requires the builder to provide the customer with backup media so see what you can do.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
    It looks to me as if the Licensing Store is corrupted
     
    However, having said that, the standard fix doesn’t work with this particular error – which is rare.
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
     
    The few times that I’ve seen this error before, it has sometimes been associated with the RemoveWAT hackers program. – but you have none of the other usual problems evident for that.
     
    Try the ‘standard’ fix anyhow – it may work.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    Run MGADiag again, and post the report, together with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 8, 2011 1:24 AM
    Moderator
  • I had actually tried this before with no result, but this time I deleted the cache file in the same folder.  After doing that and following the above instructions, there was  a new tokens.dat created and everything appeared to work fine up until I ran slui.exe, then nothing happened.

    Now my Windows Properties sheet says that I need to activate Windows, but clicking on the link does nothing.  Here is the new MGAD information now showing invalid license.  (Just as an FYI I have confirmed my sticker number is valid this last week both on the phone with Microsoft and with chat.  My computer is a very new (April) custom build from Falcon, I think it was started up around April 27.  This couldn't be a 90 day issue could it?

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3C22C</PKey><PID>00371-OEM-9044803-45184</PID><PIDType>3</PIDType><SID>S-1-5-21-1382774770-2727782561-2989506770</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502</Version><SMBIOSVersion major="2" minor="6"/><Date>20110302000000.000000+000</Date></BIOS><HWID>A06D3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>AFF07858675C710</Val><Hash>hqH+Lzu4OIidVMO4V03XB+m6GXc=</Hash><Pid>81605-904-4950406-65274</Pid><PidType>1</PidType></Product><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>873C20662F56F10</Val><Hash>Q358OB2hWWcR778w78FeXm1nJHk=</Hash><Pid>81609-904-4473532-62252</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:3:2011 07:00
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAAABAAAABAABAAEAHKJwLjzoMmQaXZqPqJfKcToA+pGK9jfXLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

     

    Monday, August 8, 2011 2:03 AM
  • "LareaArnett" wrote in message news:676bb9ff-665c-493f-ab9a-228e38fdbec5...

    I had actually tried this before with no result, but this time I deleted the cache file in the same folder.  After doing that and following the above instructions, there was  a new tokens.dat created and everything appeared to work fine up until I ran slui.exe, then nothing happened.

    Now my Windows Properties sheet says that I need to activate Windows, but clicking on the link does nothing.  Here is the new MGAD information now showing invalid license.  (Just as an FYI I have confirmed my sticker number is valid this last week both on the phone with Microsoft and with chat.  My computer is a very new (April) custom build from Falcon, I think it was started up around April 27.  This couldn't be a 90 day issue could it?

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

     

    No – I don’t believe it’s a ‘90-day’ issue (whatever that is – but I suspect you are thinking of the Trial for Enterprise expiry date, which doesn’t apply here).
    The problem is, I suspect, that one of the scripting .dll’s has somehow become unregistered.
    Reregister vbscript.dll:
    Click on Start
    In the Search box, type
    regsvr32 vbscript.dll and hit the Enter key
     
    ...or (if that fails..)
    On the start menu, click Run and type following command:
    regsvr32 c:\Windows\System32\vbscript.dll
    hit the Enter key
     
    ...or (if that fails..)
    in an Elevated Command Prompt window,
    Type %systemroot%\system32\regsvr32 %systemroot%\system32\vbscript.dll, and then press ENTER.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 8, 2011 10:10 AM
    Moderator
  • Registering vbscript.dll worked and I received RegSvr32 popup boxes saying DllRegisterServer in c:\Windows\System32\vbscript.dll succeeded.  However, I can't tell it did anything.  Just as overkill I did all three methods.  Interestingly, the first time I tried method #2, my computer rebooted for no apparent reason (not an issue I have had other than if my cat steps on the power key) and after rebooting I had a Microsoft Security Client box that said

    An error has occurred in the program.  Try to open it again.  If this problem continues, you'll need to reinstall Microsoft Security Client.

    Error code 0x80070515

    and afterward a RegSvr32 box that said

    The module "

    "failed to load.

    Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

    The specified module could not be found.

    But I could not reproduce those. The links to activate under computer properties still don't work.  I don't think anything changed here but I'll post my diagnostic results again anyway:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3C22C</PKey><PID>00371-OEM-9044803-45184</PID><PIDType>3</PIDType><SID>S-1-5-21-1382774770-2727782561-2989506770</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502</Version><SMBIOSVersion major="2" minor="6"/><Date>20110302000000.000000+000</Date></BIOS><HWID>A06D3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>AFF07858675C710</Val><Hash>hqH+Lzu4OIidVMO4V03XB+m6GXc=</Hash><Pid>81605-904-4950406-65274</Pid><PidType>1</PidType></Product><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>873C20662F56F10</Val><Hash>Q358OB2hWWcR778w78FeXm1nJHk=</Hash><Pid>81609-904-4473532-62252</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 8:3:2011 07:00
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAAABAAAABAABAAEAHKJwLjzoMmQaXZqPqJfKcToA+pGK9jfXLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

     

     

     

     

    Monday, August 8, 2011 11:07 AM
  • "LareaArnett" wrote in message news:2a7f8ed8-f319-4bc0-bbdd-ddc7e5254df4...

    Registering vbscript.dll worked and I received RegSvr32 popup boxes saying DllRegisterServer in c:\Windows\System32\vbscript.dll succeeded.  However, I can't tell it did anything.  Just as overkill I did all three methods.  Interestingly, the first time I tried method #2, my computer rebooted for no apparent reason (not an issue I have had other than if my cat steps on the power key) and after rebooting I had a Microsoft Security Client box that said

    An error has occurred in the program.  Try to open it again.  If this problem continues, you'll need to reinstall Microsoft Security Client.

    Error code 0x80070515

    and afterward a RegSvr32 box that said

    The module "

    "failed to load.

    Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

    The specified module could not be found.

    But I could not reproduce those. The links to activate under computer properties still don't work.  I don't think anything changed here but I'll post my diagnostic results again anyway:

     

     

     

     

    Sorry – it seems like there’s no change in the report.
    I can only wonder what system security software you’re running (this frequently results in similar errors, as it blocks all attempts to modify the system using normal means)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 8, 2011 5:23 PM
    Moderator
  • I'm using Kapersky but I'm turning it off as I try the various fixes.  I tried out the instructions again to fix the licensing store and then went to event viewer and saw:

    License Activation Scheduler (sppuinotify.dll) failed with the following error code:
    0x8002801D

    License Activation (slui.exe) failed with the following error code:
    0x8002801D

    Are there any registry entries that I could manually recreate for these? 

    I am unable to perform an upgrade install with my DVD.  I did check it and it says that it includes SP1.  Is there anything at all I can do to avoid having to start over?  It is a huge amount of work to redo all this and in fact I had not yet finished getting all my software reinstalled on this new computer!  I'm not sure what to do next.

    Thanks so much for all your help.

    Tuesday, August 9, 2011 1:35 AM
  • Turning off an AV program does not completely shut down associated services and protection of portions of the registry.  You should do a selective startup to ensure no portions of the AV software is active.

    http://support.microsoft.com/kb/331796

    If the DVD is a retail or system builder integrated disk (shipped with SP1 integrated) then there is no reason why you cannot perform an upgrade with it, in place or otherwise.  It is when the installed Windows is at a higher level than the disk that you cannot perform an upgrade.  Since you have SP1 on the hard drive the dvd should be fine.  Please give the exact error message when you try to perform the upgrade-in-place.  The error would not be caused by the service pack level.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, August 9, 2011 1:51 AM
    Answerer
  • "LareaArnett" wrote in message news:f5ec7ccb-5bef-4efe-bc5d-bd7f4dc95ac3...

    I'm using Kapersky but I'm turning it off as I try the various fixes.  I tried out the instructions again to fix the licensing store and then went to event viewer and saw:

    License Activation Scheduler (sppuinotify.dll) failed with the following error code:
    0x8002801D

    License Activation (slui.exe) failed with the following error code:
    0x8002801D

    Are there any registry entries that I could manually recreate for these?

    I am unable to perform an upgrade install with my DVD.  I did check it and it says that it includes SP1.  Is there anything at all I can do to avoid having to start over?  It is a huge amount of work to redo all this and in fact I had not yet finished getting all my software reinstalled on this new computer!  I'm not sure what to do next.

    Thanks so much for all your help.

    Again, the 0x8002801D error means ‘Library not registered’
    certainly attempting to re-register sppuinotify.dll would be a good first attempt – but I just tried it here, and got a failure message.
    It may however point to a possible cause.
    Please run the following command from an Elevated (Administrator) Command Prompt
    sc qc sppuinotify
    What is the response?
     
     
    a

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 10:28 AM
    Moderator
  • Thanks Noel and Cbarnhorst! 

    Last night after rebooting without loading Kapersky at all I tried the upgrade installation again, and watched the whole thing to try and see where it was hanging, and to pick up the exact message to post here.  During transferring files, settings, and programs, I had a blue screen go by with a crashing driver that I looked up and apparently it is part of Kapersky.  So I totally uninstalled the program and tried again.  It worked!  I then was getting Microsoft Security Essentials errors and got a blue screen when windows tried to update that but manually uninstalled it, and now that update has gone away from Windows update.

    I only got a little under 4 hours sleep last night but I think I'm back in business.

    So I was able to reactivate with my product key and now it is being recognized as genuine at the website.  Here is my MGAD result.  It doesn't say genuine at the top though, so I'm going to post it one last time?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37EAC6CB-C785-4EFA-B9B2-5E3A3F1091CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3C22C</PKey><PID>00371-OEM-9044803-45184</PID><PIDType>3</PIDType><SID>S-1-5-21-1382774770-2727782561-2989506770</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502</Version><SMBIOSVersion major="2" minor="6"/><Date>20110302000000.000000+000</Date></BIOS><HWID>A06D3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>AFF07858675C710</Val><Hash>hqH+Lzu4OIidVMO4V03XB+m6GXc=</Hash><Pid>81605-904-4950406-65274</Pid><PidType>1</PidType></Product><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>873C20662F56F10</Val><Hash>Q358OB2hWWcR778w78FeXm1nJHk=</Hash><Pid>81609-904-4473532-62252</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-448-045184-02-1033-7601.0000-2212011
    Installation ID: 019314941602225052093066976515548066893931762620407336
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3C22C
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/9/2011 6:30:07 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:9:2011 02:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAAABAAAABAABAAEAHKJwLjJkPOgaXZqPqJfKcToA+pGK9jfXLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC


    Thank you all so much for the help and for helping me to get this resolved without having to reinstall from scratch!

     

    Tuesday, August 9, 2011 11:35 AM
  • Glad to hear you are progressing.

    FWIW it was a bad idea to run more than one AV.  Running Kapersky and MSE at the same time could itself cause problems.  It is OK to run multiple anti-spyware programs but not AV.  It does work to run one AV program and use online AV scanners from time to time but having two AV programs that have services running countinously in the background is a no no. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, August 9, 2011 11:55 AM
    Answerer
  • "LareaArnett" wrote in message news:78d63f3e-5cb0-4d2a-904a-48fa4ac78a87...

    Thanks Noel and Cbarnhorst!

    Last night after rebooting without loading Kapersky at all I tried the upgrade installation again, and watched the whole thing to try and see where it was hanging, and to pick up the exact message to post here.  During transferring files, settings, and programs, I had a blue screen go by with a crashing driver that I looked up and apparently it is part of Kapersky.  So I totally uninstalled the program and tried again.  It worked!  I then was getting Microsoft Security Essentials errors and got a blue screen when windows tried to update that but manually uninstalled it, and now that update has gone away from Windows update.

    I only got a little under 4 hours sleep last night but I think I'm back in business.

    So I was able to reactivate with my product key and now it is being recognized as genuine at the website.  Here is my MGAD result.  It doesn't say genuine at the top though, so I'm going to post it one last time?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F9829-TRJ4W-3C22C
    Windows Product Key Hash: VeqVJsuEYVwuHkrRopnvXt2pK3Y=
    Windows Product ID: 00371-OEM-9044803-45184
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Thank you all so much for the help and for helping me to get this resolved without having to reinstall from scratch!

     

     
    You’re welcome – one final task....
    Go to the Validation site and check that your system validates properly.
     
    As Colin has already said – you WILL get problems if you have two active AV’s (and be careful about other anti-malware running in real-time protection mode as well – they can also conflict), so decide on which to use, and (preferably) uninstall the other, or at least make sure that all its services are disabled when you don’t want it running.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 12:16 PM
    Moderator
  • My system is validating and all is as it should be.  I will pay more attention in future and try to keep some disk images on hand!  And I already backed up my registry!

     

    Tuesday, August 9, 2011 9:51 PM
  • "LareaArnett" wrote in message news:80ff62b0-f025-464f-86df-73bb893afe90...

    My system is validating and all is as it should be.  I will pay more attention in future and try to keep some disk images on hand!  And I already backed up my registry!

     

    That’s a pretty good start :)
     
    Good Luck

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 10:19 PM
    Moderator