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Blocked product key RRS feed

  • Question

  • I recently purchased an upgrade for Windows 7, but the validation is getting blocked.  Before I go back to the seller to demand a refund I want to be sure that the problem is an illegal product key and not because I initially installed Windows 7 on a new drive and tried to validate using this key.  I have reinstalled Win7 on the same drive as WinXP, but wasn't sure if my first validation attempt led to the key becoming blocked.  Here is the information from MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PYCMW-CKFV9-7HQQ3
    Windows Product Key Hash: JIYZQ9z+m9th9BdVNsjcXhIoPdk=
    Windows Product ID: 00359-034-9020197-85624
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {419B74F8-4DA9-418B-9DFD-7902524910B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Gillian\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{419B74F8-4DA9-418B-9DFD-7902524910B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7HQQ3</PKey><PID>00359-034-9020197-85624</PID><PIDType>5</PIDType><SID>S-1-5-21-2827401178-2962416064-3901794528</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>ER912AA-ABA SR1810NX NA620</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.44</Version><SMBIOSVersion major="2" minor="4"/><Date>20060208000000.000000+000</Date></BIOS><HWID>16FB3807018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-034-902019-01-1033-7601.0000-0072012
    Installation ID: 007070617621578984964806979730772002287004245322970462
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7HQQ3
    License Status: Initial grace period
    Time remaining: 31800 minute(s) (22 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 1/7/2012 2:40:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:30:2011 21:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GGqxMbTDJleP1ACaPGmRZQQWGCYLyozDMU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP-CPC  AWRDACPI
      FACP   HP-CPC  AWRDACPI
      MCFG   HP-CPC  AWRDACPI

     

     

    Saturday, January 7, 2012 8:00 PM

Answers

  • I have check this Product Key and it is showing as Blocked with the reason of: Returned.

    I recommend contacting the person or company that sold you the key/software and demand a refund.  They (or someone along the distribution chain) has reported this key/software as Returned to Microsoft.

     

    Thank you,


    Darin MS
    Monday, January 9, 2012 11:46 PM

All replies

  • Where did you purchase this key? ( I have an guess based on recent issues with non MSDN blocked keys.)

    Was this a digital download?

     

    You could try phone activation They may be able to give you some information.

     

     

     

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.

    6) Explain your issue clearly to the support person.

     

     


    Saturday, January 7, 2012 8:14 PM
    Answerer
  • I have check this Product Key and it is showing as Blocked with the reason of: Returned.

    I recommend contacting the person or company that sold you the key/software and demand a refund.  They (or someone along the distribution chain) has reported this key/software as Returned to Microsoft.

     

    Thank you,


    Darin MS
    Monday, January 9, 2012 11:46 PM