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Circle, what circle RRS feed

  • Question

  • I had the circle working on 2 PCs, then it failed when a 3rd was connected. I have unistalled from all PCs and have only re-installed on the original hub PC.

     

    However, I now get a message saying, urgent connect to one care because it can't connect to one of the PCs in the circle, but if I select manage your circle, there are no PCs in the circle.

     

    The other PCs have been connected to the internet since uninstalling.

     

    How can you make One Care realise that there aren't any other PCs to be managed ?

     

    Regards

     

    Friday, September 7, 2007 10:43 AM

Answers

  • I know that the only way to "unmake" a hub is through a reinstall, but you've done that. When you reinstalled, did you make the PC a hub again? If so, then you'd need to uninstall and reinstall once again, but don't make it a hub.

    On the other hand, perhaps the LiveID information that made it a hub originally is stored server side, so when you signed in again after the reinstall, it was automatically assigned the the "broken" circle.

     

    It may be worthwhile to file a bug as this sure seems like an odd one. Be sure to provide a detailed desciption of the steps taken in the bug.  To file a bug on Connect:  https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    -steve

     

    Friday, September 7, 2007 5:49 PM
    Moderator

All replies

  • I know that the only way to "unmake" a hub is through a reinstall, but you've done that. When you reinstalled, did you make the PC a hub again? If so, then you'd need to uninstall and reinstall once again, but don't make it a hub.

    On the other hand, perhaps the LiveID information that made it a hub originally is stored server side, so when you signed in again after the reinstall, it was automatically assigned the the "broken" circle.

     

    It may be worthwhile to file a bug as this sure seems like an odd one. Be sure to provide a detailed desciption of the steps taken in the bug.  To file a bug on Connect:  https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    -steve

     

    Friday, September 7, 2007 5:49 PM
    Moderator
  • Was this problem ever resolved?  I am suffering through the same thing.  Been working WLOC support in India, Philippines and who knows where else, but they have had no success in resolving my problem.  WLOC has been reinstalled several times.  Each time OC thinks there are "other PCs" in my circle, but my PC is a standalone, non-networked PC.  I am not presented an option to view the PCs in my Circle or to remove it (the one that doesn't exist).  Please help.

    Thursday, December 13, 2007 4:12 PM
  • Can you select to make the PC a hub PC to monitor the Circle, even though one does not exist? And once you do this, do other "phantom" PCs appear in your Circle? If so, expand each entry on the list for the other PCs and select the option to remove the PC from the circle. Once all phantoms are gone, make the hub stop being a hub under the options for that computer.

    What is the status of your support case? Are you still in communication with support? If so, request that the problem be escalated if the above doesn't work.

    -steve

     

    Thursday, December 13, 2007 6:49 PM
    Moderator