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Genuine Validation Error 0x80070426 RRS feed

  • Question

  • Recently began receiving the pop-up titled "optional update delivery is not working" with the line "you may be a victim of software counterfeiting." Control Panel has been locked out and I've now attempted to validate Windows and received error message 0x80070426 saying that my copy of Windows did not pass genuine validation. I've also encountered severe slowdown on my system now (which I have to imagine is related due to the fact that it started around the same time as the pop-ups). Any help would be greatly appreciated.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {0CE4057C-4DB6-4780-90AD-74DA6F42925E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CE4057C-4DB6-4780-90AD-74DA6F42925E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4036713105-2368954687-3858106632</SID><SYSTEM/><BIOS/><HWID>79303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5F15FA9A3EF0872</Val><Hash>xVDQL51XhUilFAfI7HQtFlG3ftI=</Hash><Pid>70141-057-3930274-56839</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ/6VM7iwEPMe0jk4hVmkXBxsrDy9CpsgHTcPKxWYGM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            NISSAN 
      FACP            HP            NISSAN 
      HPET            HP            NISSAN 
      BOOT            PTLTD         $SBFTBL$
      MCFG            HP            NISSAN 
      SLIC            HPQOEM        SLIC-MPC
      APIC            HP            NISSAN 
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci



    Thursday, September 24, 2009 12:28 AM

Answers

  • Hi ifleming16,


      You are correct, the Software Licensing Service does not run in Safe Mode (by design) and the steps I provided (trying and restart the Service) need to be done in regular mode. Doing that would tell us the generalnature of the issue. Without knowing that, I don't don't know how to resolve the issue.

      The fact that your Vista won't run at all in Regular Mode suggests that the issue is more serious then a Non-Genuine problem.  The only suggestions I can give is to try working with Vista support at http://support.microsoft.com or Reinstall Vista.

      On the positive side, at least you still have access to Safe Mode. This will allow you to off load and save all your importent files off the computer.  I recommend doing that now, just in case the problem gets worse and Safe Mode fails to boot.


    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 24, 2009 6:17 PM
    Thursday, September 24, 2009 6:17 PM

All replies

  • I have had this problem for over a month now, but I have a solution!

    If you have looked around on this forum, you will see Darin Smith give a set of instructions for stopping your validation service, doing some things, then starting it up again. Another person says he does not think it will work, but it does (or at least it did for me). I hope you have your product key because you will need it.

    His instructions are as follows:

    "1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer"

    Go ahead and try this first. Before you even get to renaming, it should tell you that your files are corrupted and to run chkdsk. Do not complete the rest of the instructions. Go to My Computer, right click on drive C:, and select properties. Under tools, select Check Now.. under error checking. Go ahead and check both tasks; it will tell you it cannot perform while the drive is in use and ask to schedule a scan for startup, do this.

    Now some people have had problems with chkdsk starting up; I have in the past. If so, you will need to use a Vista installation CD, start the computer from this CD, and use the command program from there (type in chkdsk C: /f /r). If you need more help on how to do this, let me know, but this is only necessary if ChkDsk does not run the next time you start up your computer.

    Okay, now your validation files should no longer be corrupted. Follow those directions step by step from above and everything should work perfectly; it has for me! I can now access control panel (if it happens again, know that you can access control panel from Windows Explorer found in the Accessories in your startup) and properly update my computer.

    Thursday, September 24, 2009 12:45 PM
  • Hi ifleming16,

      Give the steps from Sekaceinna a try.  I'm unsure if they will work, but if they do, please tell us, it may help people in the future.

      If they don't work, please see the information below:


    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Thursday, September 24, 2009 4:44 PM
    Thursday, September 24, 2009 4:43 PM
  • Unfortunately now Windows has completely locked up on me when I run it normally, when it loads it won't allow me to run any programs. No error messages, it just won't let me do anything. I can, however, run it in safe mode but the licensing service can't be started in safe mode. Is there anything I can do about this while only running in safe mode or is there something I can do while in safe mode to get Windows running somewhat normally again so I can make the necessary changes there? Thanks for both of your help so far, any further guidance would be wonderful.
    Thursday, September 24, 2009 5:57 PM
  • Hi ifleming16,


      You are correct, the Software Licensing Service does not run in Safe Mode (by design) and the steps I provided (trying and restart the Service) need to be done in regular mode. Doing that would tell us the generalnature of the issue. Without knowing that, I don't don't know how to resolve the issue.

      The fact that your Vista won't run at all in Regular Mode suggests that the issue is more serious then a Non-Genuine problem.  The only suggestions I can give is to try working with Vista support at http://support.microsoft.com or Reinstall Vista.

      On the positive side, at least you still have access to Safe Mode. This will allow you to off load and save all your importent files off the computer.  I recommend doing that now, just in case the problem gets worse and Safe Mode fails to boot.


    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 24, 2009 6:17 PM
    Thursday, September 24, 2009 6:17 PM
  • Were you able to try any of the solutions I gave you, or did Windows lock up before you could? Chkdsk has done wonders for me in the past, so if you have not tried it yet then I encourage you to do so.
    Thursday, September 24, 2009 7:32 PM