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Cannot backup to dual layer DVD RRS feed

  • Question

  •  

    I can not backup to a Verbatim disk from OneCare.

     

    It does recognise this type of disk.

     

    But Nero does without issues.

     

    I cannot see anywhere to change or view these types of settings on OneCare.

    Wednesday, June 18, 2008 10:03 AM

Answers

  • Backup to dual layer DVD+R Dl is supported. Copied from KB 943914 :

     

    Back up to a disc burner
    To use a disc burner as a backup device, you must have a disc burner and blank-writable discs. Windows Live OneCare supports the following writable disc types:•CD-R
    •CD-RW
    •DVD-R
    •DVD-RW
    •DVD+R
    •DVD+RW
    •DVD+R DL (Double Layer)
    Note OneCare cannot use a CD or a DVD that has been formatted or erased by using a third-party program, such as Nero or Roxio. OneCare can only use clean or new CDs and DVDs that were not formatted by a third-party program.

     

    The issue may be caused by a Nero packet writing application. I am not very familiar with Nero but Roxio has an application called Drag to Disc which runs in the system tray. If your version of Nero has a similar application, exit the application and try to run One Care backup. If you are still unable to run One Care backup please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Wednesday, June 18, 2008 3:37 PM
    Moderator