Email to case RRS feed

  • Question

  • Hi,

    I am creating case from email that is received in specific queue using workflow. I am copying the contents of the email (body) to description. The case is getting created. However the description shows the HTML tags in the description. How can I remove this HTML? Please respond ASAP. Thanks !!


    - Vipin Kavishwar
    Thursday, July 16, 2009 7:52 AM


All replies

  • Hi Vipin,

    you could look here for further information


    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    Thursday, July 16, 2009 8:17 AM
  • Hi Vipin,

    There are a few problems with converting a case to an email. For one thing the case description field cannot hold more than 4000 char. 

    You will also need to write code to remove the HTML Tags. Something like.

    string sEmailDescription = Regex.Replace(oEmail.description, HTML_TAGS, string.Empty).Replace(" ", string.Empty); 

    I would recommend you copy the subject of the email to the subject of the case and then associate the email with the case. Train the users to look at the associated email for details about the new case. The case status could let them know that the case was created from an email.


    Hassan Hussain | http://hassanhussain.wordpress.com/
    • Proposed as answer by Hassan Hussain Thursday, July 16, 2009 8:30 AM
    Thursday, July 16, 2009 8:30 AM