Can't Install Updates in Safe Mode RRS feed

  • Question


    I can only boot up in Safe Mode because of video card (Radeon X1950XT) problems. Trying to boot up in regular mode leads to a blank screen and a "no signal" message on my monitor. As part of the troubleshooting process, the video card manufacturer asked me to install various Vista updates. I can't seem to because I'm in safe mode. Please help.


    Error Code: [0x80070426]


    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-FF4X4-D73KD-DFXYM
    Windows Product Key Hash: xhVMrgBgqQPnXTH/D6j9hFobuu4=
    Windows Product ID: 89578-OEM-7359605-00829
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    ID: {46DB7C78-6B2E-43C6-8AC4-87D39449AD10}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{46DB7C78-6B2E-43C6-8AC4-87D39449AD10}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DFXYM</PKey><PID>89578-OEM-7359605-00829</PID><PIDType>3</PIDType><SID>S-1-5-21-2873020209-4255766955-114696300</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>NVDAACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="3"/><Date>20070614000000.000000+000</Date></BIOS><HWID>F4323507018400F6</HWID><UserLCID>0404</UserLCID><SystemLCID>0404</SystemLCID><TimeZone>美加東部標準時間(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>73653A2C4B09F78</Val><Hash>k8zyfTt2sBCz7oFbrpswsl7l81E=</Hash><Pid>81607-956-0869435-64346</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, February 4, 2008 7:36 PM


  • Please try this procedure:


    1.  Turn-off your computer completely.

    2.  Remove the monitor's plug from the electrical outlet.

    3.  Wait one minute (this resets your monitor's electronics).

    4.  Reconnect the monitor's plug to the electrical outlet.

    5.  Start your computer.


    If the above technique still does activate your monitor normally:


    1.   Boot into Safe Mode.

    2.   In your Control Panel, click on the Programs and Features icon to open.

    3.   Uninstall the ATI software completely.

    4.   Close the Programs and Features window.

    5.   Click on the Device Manager icon in the Control Panel to open.

    6.   Click on the "+" sign next to Display Adapters.

    7.   Right-click on your ATI Radeon display device and select Uninstall.

    8.   Restart your computer and you should be able to boot into Vista normally.

    9.   Vista will install a generic VGA driver for your ATI video card.

    10. Visit http://ati.amd.com/support/driver.html and download the Vista drivers for your ATI video card model.

    11. Install the new ATI software.

    12. Restart your computer.


    Monday, February 4, 2008 8:06 PM