locked
Invalid Windows vista home premium OEMAct product key... RRS feed

  • Question

  • Here is the issue: I bought an an Acer pc at bestbuy,i had some trouble  after some months so i ran the windows vista cd it came with and it keeps saying that my product key is invalid.Im tipying the key written on my desktop.It says Windows vista home premium OEMAct acer incorporated on the sticker then on the bottom there is the product key.I still always get the msg that its wrong now i only have acess to the internet.

     

    Saturday, November 10, 2007 8:21 AM

Answers

  • Hello Rai93,

     

         Sounds like an interesting situation...Rai have you experienced any problems with the Acer system which resulted taking the system in for any repairs? If so where did you take the system? There are situations which can cause Windows and Office to become non-genuine. 

     

         Let me give one example. Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

      Hopefully this has provided just one example as how this may happen.  Please run the MGA Diagtnostic Test and post the results here in the forum so I may analyze your particular situation.  PLease download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Monday, November 12, 2007 11:32 PM

All replies

  • Hello Rai93,

     

         Sounds like an interesting situation...Rai have you experienced any problems with the Acer system which resulted taking the system in for any repairs? If so where did you take the system? There are situations which can cause Windows and Office to become non-genuine. 

     

         Let me give one example. Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

      Hopefully this has provided just one example as how this may happen.  Please run the MGA Diagtnostic Test and post the results here in the forum so I may analyze your particular situation.  PLease download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Monday, November 12, 2007 11:32 PM
  • Rai,

     

    After you run the tests etc please post your question here:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1004&SiteID=25.  This will be a Vist question :-). 

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, November 12, 2007 11:35 PM
  • Is the Windows Vista disc an "Anytime Upgrade" disc?  What Windows Vista version is printed on the Certificate of Authenticity (COA) label affixed to your Acer PC?

     

    Monday, November 12, 2007 11:49 PM
  • Acer does not include a separate Windows Vista Recovery disc with their computers.  You must create one as outlined here:

    http://www.acerpanam.com/synapse/forms/portal20.cfm?recordid=1218&formid=3390&website=AcerPanAm.com/us&siteid=7293&words=all&keywords=&areaid=7

     

    If you did not create a recovery/restore disc, then you'll have to contact Acer support and request a replacement:

    http://www.acersupport.com/html/new_email.cfm

     

    My guess is that you inadvertantly used the "Windows Vista Anytime Upgrade" disc and installed a different version of Windows Vista.  The "Anytime Upgrade" requires a new Product Key that you must purchase.

     

    Please see: http://windowshelp.microsoft.com/Windows/en-US/Help/37070041-1b90-4433-be0c-ab2855841b981033.mspx

     

    Tuesday, November 13, 2007 12:08 AM
  •  Rai93 wrote:
    Here is the issue: I bought an an Acer pc at bestbuy,i had some trouble  after some months so i ran the windows vista cd it came with and it keeps saying that my product key is invalid.Im tipying the key written on my desktop.It says Windows vista home premium OEMAct acer incorporated on the sticker then on the bottom there is the product key.I still always get the msg that its wrong now i only have acess to the internet.

     

     

    Lo que me está ocurriendo en este momento es que compré un computador compaq SG2014LA con windows vista starter OEMAct, quise cambiarlo a windows XP professional versión pirata sin saber que el vista no traía los controladores sino que había que quemarlos (burn) y me dí cuenta de que no existían los drivers para este computador, entonces resolví volver al windows vista starter OEMAct pero vaya sorpresa la que me he llevado, veo que por ningún lugar esta este software (pirata), porque no poseo el dinero suficiente para comprar de nuevo un software original, ahora lo que necesito es que alguíen me ayude a volver a mi windows vista starter anterior, porque me encuentro trabajando con un vista ultimate que se me vencerá en 14 días.

    Tengo entendido de que aun siendo una versión priata se le puede convertir a una original solo con el serial que esta en el stiker que trae el computador (claro está que es el  serial de la versión original que traía el computador).

    Si alguíen me puede ayudar se lo agradeceré.

     

    Cordial saludo para todos.

     

    Atentamente: Camilo Restrepo

    E-mail: lecamdy0@hotmail.com

    Wednesday, January 30, 2008 2:52 AM
  • Hello lecamdy0,

     

    En este momento el fórum de Soporte para Windows genuino (WGA) provee asistencia en Ingles únicamente.  Para asegurarnos que recibe la información de soporte apropiada para su país, por favor use el siguiente URL: http://support.microsoft.com/common/international.aspxPor favor seleccione o confirme su región o país en la lista de selección, y haga clic en el botón con la flecha.

                                                                                                                          

    Nota: Esta información será guardará en una cookie. Si tiene habilitada la opción de  cookies en su navegador, ésta configuración se mantendrá la próxima vez que visite este sitio.

     

    Gracias por su visita al fórum de OGA, esperamos tenga un buen día.

     

     

    Thank you,

    Matt Prall, MS
    WGA  Forum Manager

    Wednesday, January 30, 2008 4:35 PM
  • Hi,

    I am having the exact same problem. I just wondered if you managed to resolve it Rai93? If so, how!?!??! A very frustrated Acer user!

     

    Sunday, February 10, 2008 5:47 PM
  • Hello haushinka_66_,

     

    If you are having a issue with your Windows Vista OS then please repost your question here: http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1004&SiteID=25 so you may receive the best support for the issues you are having.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, February 19, 2008 5:07 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TFX7F-W2F22-GRWRX
    Windows Product Key Hash: jjo3/EfSD+LNUycFsdUjc5rkkZA=
    Windows Product ID: 89578-OEM-7412833-56615
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {6B83E468-E712-4EB2-84AD-6F0E9904C011}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional με FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\kostas\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B83E468-E712-4EB2-84AD-6F0E9904C011}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GRWRX</PKey><PID>89578-OEM-7412833-56615</PID><PIDType>8</PIDType><SID>S-1-5-21-914067657-4261482285-4023136239</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 2930Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20090312000000.000000+000</Date></BIOS><HWID>18313507018400F8</HWID><UserLCID>0408</UserLCID><SystemLCID>0408</SystemLCID><TimeZone>Χειμερινή ώρα GTB(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280408-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional με FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54866-640-0000025-17901</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQAAAAAAAwABAAEAJJRcGapVMoh6fwo3Aqp+6fL0zmF0jqxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT PmRef CpuPm


    Monday, November 30, 2009 9:52 PM