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Genuine Office now not genuine RRS feed

  • Question

  • Hi

    After downloading some windows and office updates, I suddenly get a message that my Office 2003 which I have been running for about two years on my current PC, is not genuine. On further investigation I got this message:

    Microsoft Office Professional Edition 2003

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

    This is correct. My MS Office do belong to a large corporate customer (my employer) and my system adminstrator assures me that they have adequate licenses for all their users.

    Nobody else in the company has any problems. The only difference between my PC and the others in the company is that I use my own PC, while the other employees use company provided PC's.

    I am running XP Pro SP3 with all the lates updates.

    Here are the result of the diagnostics:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2C7F7929-D08B-496A-BF7F-16395DC67213}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
     
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
     
    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
     
    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
     
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2C7F7929-D08B-496A-BF7F-16395DC67213}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-1615965438-775669422-45375116</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>9450HAG</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7FET96WW (2.14 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20061225000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>551D3F07018400FA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57792</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>815A9DEDFD08D00</Val><Hash>z9wPtsjnAf7iZLHH5dU0MaRpT80=</Hash><Pid>72077-640-1344547-55512</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>815A9DEDFD08D00</Val><Hash>z9wPtsjnAf7iZLHH5dU0MaRpT80=</Hash><Pid>72085-640-1344547-55531</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>841029B6EA3C70E</Val><Hash>+6AeFMRXU6FN0VgDLvvKkG+toYc=</Hash><Pid>79284-903-1970792-62662</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Licensing Data-->
    N/A
     
    HWID Data-->
    N/A
     
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13F73:IBM|0028:Lenovo|E864:Semp Toshiba Informatica Ltda|E864:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO
     
    OEM Activation 2.0 Data-->
    N/A


    How do tell my MS Office it is genuine?

    Pete Little

    Sunday, March 1, 2009 1:43 PM

Answers

  • Pete Little,

    Here's the relevant entry in the mgadiag report:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1


    Project 2003, Visio 2003, and Acess 2007 are coming up smelling like roses.  Office 2003 is showing as a blocked Volume Licensing Key.

    You company's software people are going to have to duke it out with the Microsoft licensing people.

    We're just sittin' in the bleachers on this one.....pass the peanuts!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 1:22 AM
    Wednesday, March 4, 2009 6:14 AM
  • Hey Pete,

    Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp
    ) and confirm what your company’s assigned VLK. 


    Take care,

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 1:24 AM
    Thursday, March 5, 2009 1:23 AM

All replies

  • Pete Little,

    Here's the relevant entry in the mgadiag report:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1


    Project 2003, Visio 2003, and Acess 2007 are coming up smelling like roses.  Office 2003 is showing as a blocked Volume Licensing Key.

    You company's software people are going to have to duke it out with the Microsoft licensing people.

    We're just sittin' in the bleachers on this one.....pass the peanuts!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 1:22 AM
    Wednesday, March 4, 2009 6:14 AM
  • Hey Pete,

    Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp
    ) and confirm what your company’s assigned VLK. 


    Take care,

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 1:24 AM
    Thursday, March 5, 2009 1:23 AM
  • Thanks for the info.

    Where can I view this Office VLK on my system?

    Regards

    Pete Little
    Friday, March 6, 2009 7:02 AM
  • Hello Pete,

    The mgadiag utility does not show any part of the Office Product Key.

    However, if you use your favorite search engine to search for Magical Jellybean Keyfinder, that program will show you the installed Product Key.  This program has been around for years, I have used it many many times, and I have never had a problem or read anywhere that there is any risk associated with using it.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 6, 2009 4:21 PM