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Email Router & Queues RRS feed

  • Question

  • In Exchange Online (Office 365) we have an alias support@domain.com which distributes emails to multiple people. In CRM on-premises I did setup a queue <Support> with the email address support@domain.com. Sending emails through an email activity to that queue works just fine. However, when somebody responds to such an email activity then that email is not being logged in CRM. The question now is if this is a settings issue or if it doesn't work because support@domain.com is an alias instead of a real email account. If it has to be a real email account then how would I best solve this? Make an email account and then defining a rule that copies/forwards emails to this account to my alias (sounds cumbersome).
    Monday, August 4, 2014 4:06 PM