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    I purchased this computer from a refurbished computer seller in 2005.  I have used it all this time with no problem and now WGA says the VLK is blocked and I have to spend another $149 on a new version of Windows XP?  I bought the computer in good faith, why am I now to be punished because the person i bought the computer from made a mistake?  I can't afford the $149 right now, so if there's not some other way to fix this mess, I suppose this computer will be trash.
    Friday, January 11, 2008 7:13 AM

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    Krista Young,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, January 11, 2008 3:12 PM
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    Krista,

     

            We are sorry to hear you have become a piracy victim. Please run the MGA Diagnostic Tool which Dan previously posted. Next post the results back in this thread. We will analyze the results and formulate a resolution. Please look @ How To Tell website:  http://www.microsoft.com/resources/howtotell/ . This page will show you what genuine as well as non-genuine software looks like. Please compare the software (did you receive software) which came with your computer against what genuine software looks like.  Next have you filed a piracy report?  There is a link on this page where you may file a piracy report. Below I have some questions for you to answer:

     

     - Your product key for (Office or Windows), 

         -- Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

     

    -  Business Address where purchased

     

    -  Phone number where purchased

     

    -  Point of Contact @ the Business (if you had any)

     

    -  If purchased on the internet please provide the website

     

    -  What alias was the individual using online?

         -- Usually this is prevalent with people who are selling software on auctions sites

     

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

     

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

        Please provide the detailed information for the location.

     

    -  Is the computer a commercial built system or was the system custom built by a local shop?

        -- Please provide all the details.

     

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

       -- If so please provide location details including webpage.

     

     

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!


     

    Thank you,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Friday, January 11, 2008 6:38 PM

All replies

  • Question
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    0
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    Krista Young,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, January 11, 2008 3:12 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Krista,

     

            We are sorry to hear you have become a piracy victim. Please run the MGA Diagnostic Tool which Dan previously posted. Next post the results back in this thread. We will analyze the results and formulate a resolution. Please look @ How To Tell website:  http://www.microsoft.com/resources/howtotell/ . This page will show you what genuine as well as non-genuine software looks like. Please compare the software (did you receive software) which came with your computer against what genuine software looks like.  Next have you filed a piracy report?  There is a link on this page where you may file a piracy report. Below I have some questions for you to answer:

     

     - Your product key for (Office or Windows), 

         -- Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

     

    -  Business Address where purchased

     

    -  Phone number where purchased

     

    -  Point of Contact @ the Business (if you had any)

     

    -  If purchased on the internet please provide the website

     

    -  What alias was the individual using online?

         -- Usually this is prevalent with people who are selling software on auctions sites

     

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

     

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

        Please provide the detailed information for the location.

     

    -  Is the computer a commercial built system or was the system custom built by a local shop?

        -- Please provide all the details.

     

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

       -- If so please provide location details including webpage.

     

     

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!


     

    Thank you,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Friday, January 11, 2008 6:38 PM