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cpu usage = 100%

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since loading onecare update the cpu usage is 100%. is this some sort of protection? if i restore to the beginning of the week the system is normal and oc indicates safe. it has be doing the 100% for 2 days.

Sunday, January 13, 2008 12:10 AM

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See if this thread helps - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2008959&SiteID=2

If not, please contact support.

How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

-steve

Sunday, January 13, 2008 7:47 PM

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Altamres,

I had the same problem. I completely uninstalled OneCare until i see an explaination or a fix.

Are the Moderater's links helpful?

Monday, January 14, 2008 5:22 PM

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See if this thread helps - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2008959&SiteID=2

If not, please contact support.

How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

-steve

Sunday, January 13, 2008 7:47 PM

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Altamres,

I had the same problem. I completely uninstalled OneCare until i see an explaination or a fix.

Are the Moderater's links helpful?

Monday, January 14, 2008 5:22 PM
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The link I provided contains information that has helped quite a few with the CPU issues and 2.0. It would, of course, be up to you to try it out yourself or reach out to support. I do hope that you've installed other protection in the meantime.

-steve

Monday, January 14, 2008 5:58 PM

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Steve,

Thanks, yes i installed some free, temporary protection.

I glanced through your suggested link, but i haven't tried anything yet.

thanks

Monday, January 14, 2008 6:10 PM
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Steve,

That fix did not work for me and my Windows XP machine. Has support come up with anything else to resolve this issue?

Curt

Tuesday, January 15, 2008 1:43 PM
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Steve I hope Microsoft is working to fix this for it is making our computers useless.

Tuesday, January 15, 2008 4:35 PM
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breagle wrote:

Steve I hope Microsoft is working to fix this for it is making our computers useless.

I'm sure that they are, but for your specific situation (and also you, Curt) if the solutions suggested so far have not worked yet, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Tuesday, January 15, 2008 5:09 PM

Moderator

I abanded onecare. help came a little to late because i removed onecare and installed mccafe. still hade simular problem and found out i had to send the laptop back to the manufacture. I thank everyone for their help.

Tuesday, January 15, 2008 5:24 PM

This is a problem that I encountered in Beta and am now ecountering on my laptop since the update. My fan runs all the time as well. The only way to get anything done is to launch task manager and end the svchost.exe process that is utilizing all the resources. I think it is just bad software but am going to call microsoft later this evening.

Tuesday, January 15, 2008 5:29 PM

A few details about what your PC is (CPU, RAM, Manufacturer) and the OS might help others to help you with your issue.

Wednesday, January 16, 2008 9:29 AM

My Laptop is a Dell with a Celeron 2 ghz, 512 mb ram, 30 gb hard drive, Windows XP, Office 2003. The computer that I beta tested this on was a white box with a Matsonic motherboard and a 1.8 ghz p4 with 1.5 gb ram, 80 and 40 gb hard drive, Windows XP, Office 2007. The current desktop where this runs fine is an Acer Aspire AST690 with a Pentium D925, 1 gb ram, 280 gb hard drive, Windows VISTA, Office 2007. This update did not run properly for me on any computer running Windows XP and Office.

Wednesday, January 16, 2008 2:42 PM

paga3, see if this thread resolves your issue:

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2008959&SiteID=2

If not, please contact support:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Wednesday, January 16, 2008 4:16 PM

Moderator

I contacted/worked with support yesterday afternoon and no difference in stopping MsMpEng.exe from jealously dominating my cpu.

My concern is that when I'm working with programs I have to have Task Manager on to see if the reason the computer is not responding is due to my activity or waiting for MsMpEng to calm down.

I'm on a 3G Dell workstation with 4G ram XP Pro and do not have the Peer... in Services.

I'm begining to feel like I have this computer so MsMpEng has a place to play.

Wednesday, January 16, 2008 5:29 PM

What's the status of your support case? Did they indicate that your problem will be escalated, I hope?

-steve

Wednesday, January 16, 2008 6:13 PM

Moderator

No, I was passed off to an XP operator who had no idea of why I was talking with him. After discussion, and him researching, it was concluded that there is a problem with OneCare.

Wednesday, January 16, 2008 6:53 PM

I'm sorry that you were passed to XP support. Did you happen to get a case number when you called? If so, I'd like to have the case looked at.

-steve

Wednesday, January 16, 2008 7:30 PM

Moderator

1055739616

Wednesday, January 16, 2008 8:16 PM

Received a call back and the operator said that MsMpEng should not exceed 15% of the CPU thus it must be an XP problem then transferred me to an XP operator who transferred me to a busy signal.

Wednesday, January 16, 2008 10:30 PM

breagle wrote:

Received a call back and the operator said that MsMpEng should not exceed 15% of the CPU thus it must be an XP problem then transferred me to an XP operator who transferred me to a busy signal.

You got this call back after you posted the case number?

-steve

Thursday, January 17, 2008 2:15 AM

Moderator

Yes. They called back about 20min. ago and I'm now on hold(15min) for a XP operator?

Thursday, January 17, 2008 2:25 AM

I was on the phone with support for over an hour and a half and the final solution was to uninstall onecare and use system restore to backtrack. This did fix the problem but it sucks since I paid for the software. This version of onecare doesn't work with Windows XP or with some other software installed in XP. My Vista version works without a problem.

Thursday, January 17, 2008 3:46 AM

breagle wrote:

Yes. They called back about 20min. ago and I'm now on hold(15min) for a XP operator?

I sent your case number to the Microsoft management team to investigate what's going on as you should *not* be sent to XP support as this is clearly a OneCare issue.

Please keep us posted. I'm sorry for the boondoggle. :-(

-steve

Thursday, January 17, 2008 12:39 PM

Moderator

paga3 wrote:

I'm sorry that you didn't get a solution, as removing OneCare doesn't equate to a solution to me. If you want to pursue this with support, I'd ask you to have them escalate your case, but perhaps it would be sensible to wait for the release that cNet reported as coming on 1/31 to deal with some of the lingering 2.0 issues. In the meantime, go with a free a/v solution like Avast on the XP machine.

-steve

Thursday, January 17, 2008 12:42 PM

Moderator

i know how to fix this a care rep walked me through it. click start, run, type, "services.msc". that will take u 2 services running. scroll down till u see "peer name resolution protocol" double click it, then click stop, then where it says start-up type, change 2 disabled.

then scroll down a couple more till u see "peer networking identity manager" and repeat process as before. then restart pc

that fixed my problem hope this is of use 2 u!!

Thursday, January 17, 2008 7:53 PM

Thanks Steve,
Yesterday was a little bit tiring as I work in the morning at 6:30 and was a little frustrated. I didn't mention this as I forgot to but they had sent me to XP support as well. My case number is 1055883425 and they have declared it closed. I did install AVGfree as a temporary fix to my problem and the laptop seems to running fine. I will probably reinstall onecare after the 31st or in early February and if necessary will utilitize the suggestion to deactivate peer to peer as suggested by another user. Unfortunately, onecare support doesn't realize that the problem is with Onecare even though I told them that I had the same problem in beta. I realize that they get people with diffent skill levels and you can't always take people at their word when they say that a certain piece of software is causing the problem. It took the XP support guy almost 20 minutes to confirm what I was telling him due to the computer locking up to the point where I couldn't even get the task manager to launch. I wonder if this could be caused by a less common application like Rhapsody since it doesn't seem to bother everyone. This is one of the few pieces of software that I have on both machines that were affected by this problem. Ether way best of luck and I will try it again later.

Friday, January 18, 2008 3:29 AM

I'd the same problem. I disabled the two services:

"Peer Name Resolution Protocol"

"Peer Networking Identity Manager"

and the problem seems to have gone away.

OneCare is supposed to be a dummyproof product though and I doubt 90% of its users will know how to disable these services. This issue needs to be addressed for the next OneCare release.

Friday, January 18, 2008 4:36 AM

Disabling these 2 services seems to work on Vista. On XP, however, there are no such services in the service list. Disabling Peer 2 peer components in "Add/Remove Software" did not work for me... My XP machine is still not usable due to the 100% CPU load. My Vista machine, on the other hand, works perfectly fine after upgrade to 2.0.

I am now working with one care support to see whether they can help resolve this issue.

Robert

Friday, January 18, 2008 5:01 AM

it is on xp, that is what i run. u have 2 click start, then click run, type "services.msc"in the run box then it opens the place where u disable them, or if u open task manager, click the file tab, then new task, and type in the above-services.msc, then click ok. it should open the proper window. it is not in add/remove programs.

Friday, January 18, 2008 8:45 AM

On my xp desktop, I don't have peer 2 peer component installed at all, so there are no such services in the service list. Still, the symptoms are similar, although looks like that the cause is different.

Saturday, January 19, 2008 3:59 AM

RobertZ13 wrote:

Please contact support -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Sunday, January 20, 2008 3:07 AM

Moderator

Just a follow up. I decided to reinstall onecare despite my reservations. It is working well now. The difference, I uninstalled rhapsody, the Sansa updater for my mp3 player, and possibly one or two other pieces of software. I am almost completely convinced that this has something to do with my mp3 player and the associated software. Rhapsody might be the problem but it could also be the sansa software. I think this problem might have to do with burining cd's and dvd's since that is sometihing that was screwed up when I removed the beta software. It is the only common thread between the two computers that I can think of. I was even able to run a tune-up which never worked in the beta version. I did not disable any of the services after install so I am running it just as installed. Thanks for your help.

Monday, January 21, 2008 3:09 AM

Glad to read that all is well after the reinstall.

-steve

Monday, January 21, 2008 3:11 AM

Moderator

I spoke too soon. Everything runs well with one exception, and this DID occur in beta. It WILL NOT perform a virus scan, at least not one that would take less than a week to run. In order to run a virus scan under XP, at least on my computer, you must disable the peer network id manager and peer name resolution protocol. Then it will run. Onecare does run in the background and the computer performs normally the rest of the time. I had forgotten about the tune-up virus scan problem until after I posted the last info. It had not gotten to the virus scan at the time. Thanks

Monday, January 21, 2008 4:22 AM

Yes, the PNRP service and the other peer service need to be disabled to prevent the winss high CPU issue which affects some people all the time and others only during a scan in Tune-up.

-steve

Monday, January 21, 2008 2:35 PM

Moderator

I am having the same issues in Windows XP. I do not show any of the PNRP or other Peer services running. All was fine until latest update a few days ago, now my fans are running at full speeds and my CPU processes spike erratically.

As a side note saw another post that refered to changing the Network Awareness Location to Automatic and re-boot. Did this and same issues continue.

Ticket Number

1056504020

Any other advise or help would be greatly appreciated.

Wednesday, January 23, 2008 6:01 AM

Ken, after the reboot, going back to services, is Network Location Awareness Service running?

How long ago did you contact support?

-steve

Wednesday, January 23, 2008 1:21 PM

Moderator

Stephen,

   After re-booting and checking services, Network Awareness is started and running. 100% CPU usage has changed to Spikes from 18% -37%, and the task manager window now fails to open with errors 1 out of 3 tries just to monitor CPU. Fans are still running at high speeds.

   2nd computer updated a few days ago, and has since quit booting. Coincidence, I am not sure at this point, may have cooked my CPU fan from running too much??? Still T/S to diagnose this one. If only I could get into the BIOS just to check temps.....

   Ticket was submitted less than 24 hours ago, so I have yet to receive response from MS team, but expect to. I was trying to resolve issue within forums.

   A side note to mention in the email alert saying you posted that is sent to my hotmail. There is a link to a MSDN site that is obsolete. I had to navigate back through Onecare to get back to this forum and post.

R/
Ken

Wednesday, January 23, 2008 1:38 PM

Strange about the alert. I don't use the alerts, as you can imagine - my inbox would be flooded. :-)

Let us know what happens with support. The CPU spike typically means those 3 services, 2 of which you don't see listed.

Can you do a selective startup and disable all other programs you've got running to see if you can isolate a possible conflict? I don't believe that your boot failure would be a cooked CPU as the fans would take care of the CPU, as annoying as they can sound.

-steve

Wednesday, January 23, 2008 1:55 PM

Moderator

Answered by:

cpu usage = 100%

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1056504020