Interactive services hub BPF button issue RRS feed

  • Question

  • Hi All,

    i have customised case form for interactive services hub, and i am facing issue with BPF stages. BPF stages are branched with origin, if origin is email i am showing email stage and if phone call i am showing phone call.  when i open case only default(first stage) is showned and if set origin as email no further stage is showing and move next and previous buttons are not visible.

    And if i create a BPF without stages i.e no branching with condition then i am able to see all stages and move next and previous buttons are visible.

    My case is blank with no form scripts and ribbon is default, so hope there is no script breakage issue.

    Kindly share your comments on this.

    Thanks & Regards Vijji

    Wednesday, May 18, 2016 3:12 AM