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Yellow Live One Care RRS feed

  • General discussion

  • Windows Live One care sends :   has encountered a problem and needs to close...  then, i tried to uninstall and re install using the control panel...but after restarting as instructed after installation of the 90 day trial, my icon was still on the yellow! 

    Friday, April 24, 2009 2:44 PM

All replies

  • Hi eve6m,

    Go to my computer from start menu. Open the C:/ DRIVE . Open program files. Scroll down to (microsoft windows onecare) file. Open the file, scroll till you find the (WinSSUI) icon. Double click the icon. This should open the onecare console. Post any error messages listed inside the console.
    Diana
    Saturday, April 25, 2009 7:22 PM
    Moderator
  • After reinstalling are you able to open One Care? If so you will see a reason for the yellow icon and an action to take to return your status to green.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 26, 2009 1:48 PM
    Moderator