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Wrong key after Media Center Edition RRS feed

  • Question

  • Hi,
    My laptop used to have XP Pro, but after hard drive crash the store (CompUSA) installed Media Center Edition.
    Since then my OS comes up as not genuine.
    And I can't update the key because there is no key update tool for this edition.

    on the COA there is Windows XP Professional with the product key in black.

    What do I do?

    Thanks
    beb

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22553
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {ACB14C83-0A0B-41A1-9947-A4D9F490CA87}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACB14C83-0A0B-41A1-9947-A4D9F490CA87}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22553</PID><PIDType>5</PIDType><SID>S-1-5-21-1482476501-688789844-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv8000 (EZ706UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20060613000000.000000+000</Date></BIOS><HWID>60653B07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>937D65F87DAA502</Val><Hash>/hpTH2rK6IHhbPz5cyfYfz1lgr4=</Hash><Pid>73931-641-5001116-57959</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Friday, January 4, 2008 1:58 PM

Answers

  • Beb77777,

     

    As you surmised, your computer was given a "hacked and cracked" installation of XP Media Center Edition when it went in for the repair.

     

    Fortunately, your computer's CoA tells us that your HP laptop came from HP with an OEM license for XP Pro, so you can use the recovery solution supplied by HP (Recovery CDs/DVDs and/or an on-disk Recovery Partition) to replace the nongenuine hacked installation of XP MCE with the genuine OEM installation of XP Pro.

     

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the user partition of the hard disk.

     

    If you do not have a Recovery solution, you should contact HP tech support or Customer Service to see if recovery CDs are available.  Follow this link http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=3192910&lang=en, verify that I have found your exact model of HP, and then look in the section entitled "CDROM order page, Recovery Discs."  If CDs are not available, try http://www.restoredisks.com

     

    Good Luck and post back to tell us how you are doing!

    Friday, January 4, 2008 3:02 PM

All replies

  • How to replace missing Microsoft software:

    http://support.microsoft.com/kb/326246

    Friday, January 4, 2008 2:46 PM
    Moderator
  • Beb77777,

     

    As you surmised, your computer was given a "hacked and cracked" installation of XP Media Center Edition when it went in for the repair.

     

    Fortunately, your computer's CoA tells us that your HP laptop came from HP with an OEM license for XP Pro, so you can use the recovery solution supplied by HP (Recovery CDs/DVDs and/or an on-disk Recovery Partition) to replace the nongenuine hacked installation of XP MCE with the genuine OEM installation of XP Pro.

     

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the user partition of the hard disk.

     

    If you do not have a Recovery solution, you should contact HP tech support or Customer Service to see if recovery CDs are available.  Follow this link http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=3192910&lang=en, verify that I have found your exact model of HP, and then look in the section entitled "CDROM order page, Recovery Discs."  If CDs are not available, try http://www.restoredisks.com

     

    Good Luck and post back to tell us how you are doing!

    Friday, January 4, 2008 3:02 PM