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Allowed length to track emails in CRM RRS feed

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    Hello everyone! So I tried tracking a very important email from an account today, and I keep getting this pop up that states "the text entered exceeds the maximum length" and it will not allow me to track the email. The funny thing is though, I've tracked emails a lot longer than this one before and haven't had any problems. Does anyone know what might be causing this and if there's any settings or anything I can tweak to fix this issue?  Thanks in advance!!!
    Thursday, February 4, 2010 4:01 PM

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    This solution was working for me.

    The text entered exceeds the maximum length

    This is caused because the message ID is too long for the field, has nothing
    to do with the email itself (message is confusing cause it says text entered,
    but you not actually entering it). To solve it do the following:
    - Open the IE CRM Client.
    - Open Settings
    - Select Customisation from the left menu and open the E-Mail  entity.
    - Open Attributes and Open the messageid attribute
    - You should see a text box named Maximum Length with the value 100 in it.
    - Increase this value to 200.
    - Click Save and Close
    - Click Save and Close
    - Click More Actions à Publish All Customisations
    - Click Start Menu à Run and type iisreset click Run
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    • Proposed as answer by Mayank PujaraEditor Thursday, February 4, 2010 4:15 PM
    • Marked as answer by SQL_4_Me Thursday, February 4, 2010 4:56 PM
    Thursday, February 4, 2010 4:12 PM

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  • Question
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    This solution was working for me.

    The text entered exceeds the maximum length

    This is caused because the message ID is too long for the field, has nothing
    to do with the email itself (message is confusing cause it says text entered,
    but you not actually entering it). To solve it do the following:
    - Open the IE CRM Client.
    - Open Settings
    - Select Customisation from the left menu and open the E-Mail  entity.
    - Open Attributes and Open the messageid attribute
    - You should see a text box named Maximum Length with the value 100 in it.
    - Increase this value to 200.
    - Click Save and Close
    - Click Save and Close
    - Click More Actions à Publish All Customisations
    - Click Start Menu à Run and type iisreset click Run
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    • Proposed as answer by Mayank PujaraEditor Thursday, February 4, 2010 4:15 PM
    • Marked as answer by SQL_4_Me Thursday, February 4, 2010 4:56 PM
    Thursday, February 4, 2010 4:12 PM
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    Discard my last post, the administrator has access to the customization but I don't. This solution did solve the issue though. Thanks so much I truly appreciate it!
    Thursday, February 4, 2010 4:55 PM