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Win 7 Ultimate suddenly non-genuine RRS feed

  • Question

  • Been using Win7 on a Dell XPS laptop bought from eBay for several months, all WGA checked, no problems, several updates run, no problems

    Suddenly a week ago, reporting as "non-genuine", PLEASE HELP!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-924TP-3MFFY-G4YTC
    Windows Product Key Hash: MHOK4HTsTqrHhzoDhxhwZqrlLIE=
    Windows Product ID: 00426-066-1864072-86999
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {6E68668F-2D5E-45B6-A5C2-821E81466AFE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6E68668F-2D5E-45B6-A5C2-821E81466AFE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G4YTC</PKey><PID>00426-066-1864072-86999</PID><PIDType>5</PIDType><SID>S-1-5-21-400439521-4274678289-1820750664</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXG061                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>61BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>593D381D0ACC6D4</Val><Hash>0ygXn+WNCw3cQpceVoacVAChZPI=</Hash><Pid>81599-874-8123043-65059</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-186407-00-2057-7600.0000-2812010
    Installation ID: 011383447512032173329462781040671306123311465766222060
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G4YTC
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 17/10/2010 12:16:53

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:7:2010 15:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAEAAAABAAAAAwABAAEA6GF8qyppng8sbcA12DXqTozkko8sr9eQoBOQY/RI

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      BOOT   DELL    M07   
      MCFG   DELL    M07   
      SLIC   DELL    M07   
      OSFR   DELL    M07   
      SSDT   PmRef  CpuPm

     

    Sunday, October 17, 2010 11:18 AM

Answers

All replies

  • This is an MSDN key, never intended for resale, it was sold to an MSDN or TN subscriber who abused his account or the key was stolen from his account then resold to you and others until it was blocked.Please review the following two stickies.

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 7:46 PM
    Sunday, October 17, 2010 2:38 PM
  • But I've been using it for months without problem, it's now too late to claim PayPal and seller hasn't replied to my emails, so I am stuck with a laptop I can't use. The advice I found only seems to be for those who bought standalone software to send in the disc & packaging. What do I do?

    Thanks

    Sunday, October 17, 2010 8:08 PM
  • If you wish to continue to run Windows 7 Ultimate edition on your computer, you'll need to  update the Windows 7 product key with a genuine  Windows 7 Ultimate – Full Version purchased from the  Microsoft Store.
    Carey Frisch
    Sunday, October 17, 2010 8:17 PM
    Moderator
  • On the bottom of the computer, or in the battery compartment there should be a sticker that will indicate what version of windows came with your computer, you can install that version and activate it by phone using the key on the bottom of the PC. You can also purchase a WGA get genuine kit.

    If the seller left the restoration image intact you can download the manual from Dell and start a factory restoration according to instructions.

    Sunday, October 17, 2010 8:19 PM
  • Came with Win XP, but I really like the Win7, so I will try to contact MS to purchase a WGA get genuine kit depending on price; unfortunately spent my budget on PC already as I thought OS was included (it has been working fine for months now!)

     

    Sunday, October 17, 2010 8:28 PM
  • Hello, aaframian

    I can confirm that Carl is correct, the key used in the report is an MSDN key.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Monday, October 18, 2010 7:20 PM
    Moderator