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  • Question

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    i have just rebuilt  my pc into another case with a different chipset and 2 additional hard drives turns out one of the hard drives is running a doddgy copy of windows xp but after formatting this drive it seems that my genuine copy of which i have the coa for is now saying it is also counterfit and when i have tried to change the product key it is saying my key is not vaild for this computer. is there any way to resolve this issue?

     

    chris

    Monday, January 7, 2008 8:38 AM

Answers

  • Instain,

     

    More than likely no. After you run the MGA Diagnostic Test and should your product be non-genuine you will be given an opportunity to purchase a WGA Kit. Have you seen this as yet? Curious where did you purchase the two copies of Windows?

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, January 9, 2008 7:53 PM

All replies

  • Instain,

     

    More than likely no. After you run the MGA Diagnostic Test and should your product be non-genuine you will be given an opportunity to purchase a WGA Kit. Have you seen this as yet? Curious where did you purchase the two copies of Windows?

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, January 9, 2008 7:53 PM
  •  

    here is the info you required

     

    i didnt purchace 2 vesions of windows we have a genuine coa on our old pc which i have built an upgraded pc with different board  n chip the. the hard drive from our old pac is being used in this machine along with 2 other hard drives but for some reason it is now saying non genuine copy of windows as the other hard drives were out of a different. the original pc is running Xp home while the other hard drive is running XP pro but as the old pc has the installation software on the hard drive instead of on disk i have no wat of formatting and reinstalling the the coa has the manufactururs name NEC in it while the new chipset is acer.  

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23150
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FDB3C60D-4D2A-4683-B8CB-9CCCDAB0CC0B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FDB3C60D-4D2A-4683-B8CB-9CCCDAB0CC0B}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23150</PID><PIDType>1</PIDType><SID>S-1-5-21-1085031214-796845957-725345543</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>91.E4901.U31</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>R01-E2</Version><SMBIOSVersion major="2" minor="3"/><Date>20010914000000.000000+000</Date></BIOS><HWID>D435306F0184C06E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17650</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, January 10, 2008 9:42 AM
  • Hello Instain,

     

    I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Microsoft Windows XP Professional and Microsoft Office XP Professional with FrontPage identified on line 7.  The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Microsoft Windows XP Professional and Microsoft Office XP Professional with FrontPage using that key than authorized.

     

    As a rule, VL editions of Microsoft Windows XP Professional and Microsoft Office XP Professional with FrontPage should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Windows XP Professional and Microsoft Office XP Professional with FrontPage is an unauthorized installation.

     

                Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

     

    1.      Pre-installation: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx provides a quiz giving detailed information for customers who purchased a PC with preinstalled software. 

    2.      Retail Version:  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx. Please read and answer the questions. You will be given an answer about the validity of the retail version of software recently purchased. 

    3.      Volume Licensing:   http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx. Please read and answer the questions. You will be given an answer about the validity of the Volume Licensing version of software recently purchased. 

     

    If this comes as a total surprise to you, please go back to where you purchased the installed Microsoft Windows XP Professional and Microsoft Office XP Professional with FrontPage and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  In any case, please uninstall the non-genuine installation of Microsoft Windows XP Professional and Microsoft Office XP Professional with FrontPage because there could be viruses prebuilt into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

     

     

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

     

    Please tell me if these numbers match the last 10 digits of the product key located on your COA sticker for Windows XP: 83M4Y-7X9GW  AND if these numbers match the last 10 digits of the product key for Office: V9T29-TBBBG.

     

    If these numbers do not match then your software was not installed with the product keys you own.  Please see the following links on how to update your product key for Windows and Office:

     

    Office: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1757022&SiteID=25

    Windows: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=420092&SiteID=25

     

    Thank You,

    Matt Prall, MS

    WGA Forum Manager

    Thursday, January 10, 2008 6:15 PM
  • Instain,

     

    It is a little difficult to make out from your post the exact source of the parts you used to cobble together this different computer.

     

    By upgrading the motherboard on the old NEC computer that had XP Home Edition, you have for Windows XP licensing purposes created a new, different computer and are attempting to move the NEC OEM license for XP from the old computer to this newly created computer.

     

    This is a violation of the OEM End User Licensing Agreement.  The EULA for OEM licenses prohibits moving an OEM license to another computer.  The Product Activation system and the WGA system are designed to prevent this kind of "casual copying" software piracy.

     

    In order to Get Genuine, you will have to purchase another license for XP to install on the newly upgraded computer.

     

    However.....

     

    I think I understand that the motherboard on this newly assembled system is from an Acer computer.  If the motherboard came out of an Acer computer that has on its case a Certificate of Authenticity for XP Home, then for licensing purposes you "should" be able to run the newly assembled computer using the XP Home OEM license that is married to the Acer motherboard.

     

    What is another matter entirely is the task of doing a clean installation of XP Home onto the newly assembled computer, especially since I understand the situation to be that there are no Recovery CDs for the Acer installation of XP Home.

    Friday, January 11, 2008 10:51 PM