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Problem with LivceOne renewel RRS feed

  • Question

  • I just renewed my LiveOne care because I rec'd an "at risk" message. Since there is no way to reach a human I renewed so I could research my account "not at risk". I found a renewal from July 2008! What gives? who can I contact to straighten this out and get credit for my second annuaal renewal?

    Please let me know

    cheers, johnC

     

    Monday, September 29, 2008 4:24 PM

Answers

  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, September 30, 2008 12:14 PM
    Moderator

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