My fiance had a OneCare subscription that was set to auto-renew in April 2008. The credit card she had on file with Microsoft was no longer good as we changed things around to have a joint account. Microsoft canceled the account, that's fair enough - it didn't get paid. At this point, OneCare stopped doing everything it is supposed to do because it said there was no subscription - again fair enough.
After many attempts to renew the subscription online, I called customer service. They told me that if I want to reactivate the account, I have to pay the $49.95 (or whatever) that was due in April... and then I have to pay another $49.95 to renew my subscription. What???
I kept trying to understand why, if we pay the $49.95 that was due in April, is that not all. They fee from April 2008 would have made our subscription good until April 2009. What is the other $49.95 for?
I told them to forget that and I am keeping that account canceled and I canceled my other scubscription to OneCare because dealing with OneCare (Microsoft) was such as painful experience. It's a shame too, until now we've had these two subscriptions almost since OneCare came out and I have never really had any other problems.
Anyway, I don't know what I'm trying to accomplish here ... I guess just to vent.
Steppen
