Service Scheduler: Can a user be set to different sites on specific days? RRS feed

  • Question

  • I am looking for a solution with the minimum code intervention.

    The requirement:

    A service will have a System User resource, a room and will be at a particular Site.  The customer would like to able to have "User X" available at "Site A" on Monday to Wednesday and "Site B" on Thursday and Friday.

    Is there any way to split a System User resource like that so that the Service Scheduler will pick up the appropriate resources on a particular day?

    I can see that perhaps we could create "User X" as two abstract (non-user) Resources and apply each to a different site while using Working Hours to control selectability.  However it is clunky and "User X" is really a single object with a single Mailbox.

    Can an abstract resource have a mailbox and further can two disparate abstract resources use the same Mailbox so that the user will experience the generation of appointment for the correct Site on the correct day?

    Wednesday, August 10, 2016 12:27 PM