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Black screen - copy of Windows not Genuine ???? RRS feed

  • Question

  • Here is a repost of my question.  Didn't realize I posted it in the wrong section.

    I purchased my PC over 2 years ago from Best Buy in the U.S. and have been running with no problems since then.  My Windows 7 home premium has not had a problem with updates or running Microsoft Security Essentials.  About 2 months ago I received a warning that my copy of windows was not genuine.  Didn't know what to do so I used the installed Gateway Restoration facility to restore to factory.  Everything has been running fine since then and I thought the problem was resolved.  Now today I get the notice again that Windows is not Genuine.  I would resent having to pay in excesss of $100 to obtain and new key from Microsoft when I know this PC was purchased from a reputable OEM.  I downloaded and ran the Microsoft Genuine Advantage Diagnostic Tool and below is the results of that.  Any help you can give me to resolve this would be greatly appreciated.

    Regards
    Joe Brake
    Canada

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {25D0D85E-7306-4371-9B2C-194F4B592A6A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{25D0D85E-7306-4371-9B2C-194F4B592A6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-893974499-1561616727-1401853106</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>DDB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57890</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3202009
    Installation ID: 003693950673294211207921081521800140727303347806261242
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 6/3/2012 12:48:14 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:3:2012 12:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEAonb6byB1QsgygwBr+HOkwATWJAJcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1654
      FACP            ACRSYS        FACP1654
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            DELL          QA09   
      OEMB            ACRSYS        OEMB1654
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB1654
      SSDT            DpgPmm        CpuPm

    Sunday, June 3, 2012 5:20 PM

Answers

  • Cached Online Validation Code: 0xc004c4ab

    Windows has detected an activation exploit. your windows is not genuine. your install was done with a hackers loader program as evidenced by the Dell slic table.

    you will have to purchase and install a genuine windows or revert to the windows your computer came with.

    please state the version and edition of windows from your COA. do not state the product key.

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    your Office is also not genuine. (blocked volume license key.)

    Sunday, June 3, 2012 5:47 PM
    Answerer
  • "Joe.Brake" wrote in message news:b82e8d58-f18a-4bea-a36c-8ccba9ea39f2...

    Thanks for taking the time to respond.  The Windows on my PC is the edition that came with my computer.  Office Professional 2003 was installed through my work and I will look into that when I'm in the office tomorrow but there should not be anything wrong with my copy of Windows as it came with my computer from Gateway through Best Buy.

    Not sure which of the numbers from the sticker is version and edition numbers but here is what is on the sticker:

    Windows 7 Home Prem OA
    Acer Group
    C0 7P201001
    00196-043-949-097
    [my product key is here]

    Then on the right hand side of the sticker underneath where it says "Proof of License: Certificate of Authenticity"
    there is a number X15-53758

    Hope somewhere in the above is the information you are asking for :-)

    Regards
    Joe Brake

     
     
    The system has been seriously compromised by the installation of the Loader - your best option is to reinstall using the manufacturer's Recovery media, after backing up your data to external media.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 6:54 PM
    Moderator

All replies

  • Cached Online Validation Code: 0xc004c4ab

    Windows has detected an activation exploit. your windows is not genuine. your install was done with a hackers loader program as evidenced by the Dell slic table.

    you will have to purchase and install a genuine windows or revert to the windows your computer came with.

    please state the version and edition of windows from your COA. do not state the product key.

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    your Office is also not genuine. (blocked volume license key.)

    Sunday, June 3, 2012 5:47 PM
    Answerer
  • Thanks for taking the time to respond.  The Windows on my PC is the edition that came with my computer.  Office Professional 2003 was installed through my work and I will look into that when I'm in the office tomorrow but there should not be anything wrong with my copy of Windows as it came with my computer from Gateway through Best Buy.

    Not sure which of the numbers from the sticker is version and edition numbers but here is what is on the sticker:

    Windows 7 Home Prem OA
    Acer Group
    C0 7P201001
    00196-043-949-097
    [my product key is here]

    Then on the right hand side of the sticker underneath where it says "Proof of License: Certificate of Authenticity"
    there is a number X15-53758

    Hope somewhere in the above is the information you are asking for :-)

    Regards
    Joe Brake

    Sunday, June 3, 2012 6:48 PM
  • "Joe.Brake" wrote in message news:b82e8d58-f18a-4bea-a36c-8ccba9ea39f2...

    Thanks for taking the time to respond.  The Windows on my PC is the edition that came with my computer.  Office Professional 2003 was installed through my work and I will look into that when I'm in the office tomorrow but there should not be anything wrong with my copy of Windows as it came with my computer from Gateway through Best Buy.

    Not sure which of the numbers from the sticker is version and edition numbers but here is what is on the sticker:

    Windows 7 Home Prem OA
    Acer Group
    C0 7P201001
    00196-043-949-097
    [my product key is here]

    Then on the right hand side of the sticker underneath where it says "Proof of License: Certificate of Authenticity"
    there is a number X15-53758

    Hope somewhere in the above is the information you are asking for :-)

    Regards
    Joe Brake

     
     
    The system has been seriously compromised by the installation of the Loader - your best option is to reinstall using the manufacturer's Recovery media, after backing up your data to external media.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 6:54 PM
    Moderator
  • Thanks, Noel (you too George)

    I will reinstall using the Recovery media (which I did 2 months ago for the same problem).  When you say "compromised by the installation of the Loader" do you mean by the installation of "Microsoft Office Professional Edition 2003"?  Could that be what is causing my problems and not my copy of Windows?

    Sunday, June 3, 2012 7:11 PM
  • "Joe.Brake" wrote in message news:4b49a1f8-cc41-4b91-adb9-bb645586eb02...

    Thanks, Noel (you too George)

    I will reinstall using the Recovery media (which I did 2 months ago for the same problem).  When you say "compromised by the installation of the Loader" do you mean by the installation of "Microsoft Office Professional Edition 2003"?  Could that be what is causing my problems and not my copy of Windows?

    Very unlikely - once you get it reinstalled, post a new MGADiag report before doing anything else, and we'll take a look at it.
    I assume the recovery disks state Gateway Recovery media? (or words to that effect)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 7:26 PM
    Moderator
  • I don't have recovery discs - the recovery is on a hidden partition on my hard drive.  Any chance that it is compromised as well?
    Sunday, June 3, 2012 7:35 PM
  • Sunday, June 3, 2012 7:40 PM
    Moderator
  • It shouldn't be - but it's possible.

    I'd go for it anyway - but as I say, post an MGADiag report as soon as it's installed, and we'll take a look.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, June 3, 2012 7:44 PM
    Moderator
  • Noel - ok here is the update MGADiag after doing a factory restore:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9F98D8B6-CE32-4197-BD1F-B05AFDFD573C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F98D8B6-CE32-4197-BD1F-B05AFDFD573C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3712802762-1829082867-2760341153</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>6BBB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3202009
    Installation ID: 003693950673294211207921081521800140727303347806261242
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 6/3/2012 5:48:40 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEAonb6byB1QsgygwBr+HOkwATWJAJcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1654
      FACP   ACRSYS  FACP1654
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   DELL    QA09  
      OEMB   ACRSYS  OEMB1654
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1654
      SSDT   DpgPmm  CpuPm

    Sunday, June 3, 2012 10:00 PM
  •  There is something VERY strange going on here.

    You now (again) have the proper Acer Key, but you still have a Dell SLIC table - which should not be present on a clean install.

    It appears that someone has actually over-written the BIOS itself, rather than just using a Loader - or the loader has been built in to the recovery partition.

    The system (very properly) is demanding activation - you should change the Key to the one on your COA sticker and activate that while you consider your way forward.

    Options -

    1) continue as at present, and hope that nothing else has been buried in your machine

    2) purchase a set of backup disks from Gateway and reinstall from them

    3) Download a Retail ISO of Windows 7 Home Premium, and reinstall using that (together with your COA Key) - this will then show whether the problem lies in software or actually in the BIOS

    4) get a new machine (just kidding!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, June 3, 2012 10:25 PM
    Moderator
  • Thanks Noel,

    I will try suggestion #3 first and maybe when I get to #4 it really won't be a joke <grin>

    Sunday, June 3, 2012 11:11 PM
  • Visit Acer Support and download/install the latest BIOS update for your specific Acer computer model number.

    Carey Frisch

    Monday, June 4, 2012 12:19 AM
    Moderator
  • I took Carey's advise and downloaded/installed the latest BIOS update from Gateway.  If my problem still exists (?) I will attempt to get a Retail ISO of Windows 7 Home Premium and try installing it.  Please advise

    Regards
    Joe Brake

    Here is the latest diagnostic report after flashing the updated BIOS:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-927RM-TRJM4-XXDTB
    Windows Product Key Hash: TVQln5PxK+k6du7ayF+tLwN2tl4=
    Windows Product ID: 00359-OEM-9804392-49097
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9F98D8B6-CE32-4197-BD1F-B05AFDFD573C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F98D8B6-CE32-4197-BD1F-B05AFDFD573C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XXDTB</PKey><PID>00359-OEM-9804392-49097</PID><PIDType>8</PIDType><SID>S-1-5-21-3712802762-1829082867-2760341153</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>6BBB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-043-949097-02-1033-7600.0000-1552012
    Installation ID: 012592843705167914849201331350446956190181374813941646
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XXDTB
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/4/2012 6:18:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEAonb6byB1QsgygwBr+HOkwATWJAJcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC0935
      FACP   ACRSYS  FACP0935
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   DELL    QA09  
      OEMB   ACRSYS  OEMB0935
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB0935
      SSDT   DpgPmm  CpuPm

    Monday, June 4, 2012 10:28 PM
  • well your bios date has changed but it still has the dell slic table. Some months ago I found some manufacturer' bios updates update the slic table and some don't. If I recall correctly Acer was one of those who don't. 

    I think your current install with the COA SLP key should be ok as the slic table is not needed with a COA key.

    Partial Product Key: XXDTB
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/4/2012 6:18:35 PM

     your windows appears to be activated. Are still getting not genuine notices?

    Monday, June 4, 2012 11:14 PM
    Answerer
  • Not getting the genuine notice but it's early times <grin> Last time I restored to factory because of the not genuine notice it took about a month for it to rear it's ugly head again.  I think at this stage I will revert to Noel's option #1:

    1) continue as at present, and hope that nothing else has been buried in your machine

    Thanks to all who tried to help - George, Noel, Carey - I greatly appreciate all of your efforts and for taking the time.
    Keep your fingers crossed that I don't need you again in the near future <smile>

    Kind Regards
    Joe Brake

    Monday, June 4, 2012 11:32 PM
  • one more thing. what happens if you validate your windows.

    http://www.microsoft.com/genuine/validate/

    Monday, June 4, 2012 11:45 PM
    Answerer
  • I ran the link you gave me and after installing and running it took me to a page that says:

    "Welcome to Windows!  Because Windows installed on you PC is genuine, enjoy the security, reliability and protection it provides." And then invites me to down load Microsoft Security Essentials

    I know that you can only get Microsoft Security Essentials if you are running a genuine copy of Windows.  I've been running MSE for 2 years without a problem (that is until about 2 months ago when I first got the "Not Genuine" notice)

    George - I'm not sure if my latest problem is related or not - but - I decided to wipe my hard drive and install a retail copy of Windows 7 Home Premium and activate it with my Windows key - and I cannot get my PC to boot from CD.  I've gone into BIOS and changed the boot order so CD boots first but it will not boot.  I've rechecked BIOS and CD is first on the list.  I also have a boot disk for Windows 7 Ultimate (came with my laptop) but it will not boot.  Also a Windows XP (from work) but also will not boot.  I've tried all 3 on my laptop and can boot from them with no problem ????? Seems no matter what I try I cannot get my desktop to boot from CD.

    As I said - not sure if problems is related or not and I don't want to waste your time with all of my problems but just thought it might be related.  Any ideas??

    Regards
    Joe Brake

    Tuesday, June 5, 2012 11:09 AM
  • The 'Welcome to Windows ' message means that you passed validation :) There is a possibility that your CD/DVD drive is not actually capable of booting, or that tehre is some kind of security setting in the BIOS to disable it (although I've never heard of such) The most likely thing is a hardware failure. DVD drive for laptops are pretty generic, and cheap - and it's a five-minute job wo swap them out. One thing that may be worth checking is the DVD drive's firmware revision level - see if the laptop manufacturer's site has an update for it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, June 5, 2012 11:25 AM
    Moderator
  • I agree with Noel. I think it is likely the dvd drive may be defective. will it play any other dvd's such as a movie?

    here is a link for assistance in this area:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware?tab=all

    another thought about the bios slic table. You could try contacting Acer and see if they will help you fix your slic table.

    Tuesday, June 5, 2012 11:33 AM
    Answerer
  • My DVD drive acts normally.  Playing DVD movies, installing software, burning files etc. it's never been a problem.  Only when I try to get it to boot in order to install a new Windows installation, it just won't boot from any Cd I try.  I've never tried to boot and install Windows, until this problem arose, so for all I know I have never been able to boot from it. 

    I'll keep playing around with it and see if I can get an update for it from Gateway/Acer and also see if they can help me with the slic table problem.

    In the meantime I'll keep my fingers crossed that the "Not Genuine" warnings stay away.  One good thing about all of this is I'm learning a hell of a lot more about computers than I knew in the past and at my age (68) it helps to keep the grey cells active <smile>

    Regards
    Joe Brake

    Tuesday, June 5, 2012 12:20 PM