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Windows 7 suddenly become "not genuine"?? RRS feed

  • Question

  • Like the other people on here, my copy of Window 7 Professional became "not genuine" all of a sudden, and I have no idea why.  I built the machine myself (new), bought/installed a legitimate copy of Windows 7 Professional on it.  Been using it without any problems for over a year and a half.  Now, all of a sudden, it says it's not genuine.  The messages are becoming a real pain in the butt, especially after I paid all the $$$ for a copy.

    I pasted the diagnostic log below, although it doesn't mean much to me.  Any help ya'll could give me would be great.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RBV68-RM7W8-76C89
    Windows Product Key Hash: NBJ/3FVN5gtlmrlN6aFfq7qENYc=
    Windows Product ID: 00371-OEM-9044486-73355
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1D35D7AB-4746-4E4F-A4AE-D1485A716229}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1D35D7AB-4746-4E4F-A4AE-D1485A716229}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76C89</PKey><PID>00371-OEM-9044486-73355</PID><PIDType>3</PIDType><SID>S-1-5-21-2588870521-2573034625-3521241401</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20100428000000.000000+000</Date></BIOS><HWID>8CA33D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-444-873355-02-1033-7600.0000-2092010
    Installation ID: 007310934790073302342572796116324212033360369671841116
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 76C89
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/23/2011 11:33:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:20:2011 15:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
     

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAQABAAAAAQABAAEA6GESDSKEgJZ2jULGKGDoFRBGwo8QtxxnXF0=

     

    OEM Activation 1.0 Data-->
    N/A

     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name           OEMID Value     OEMTableID Value
      APIC                                    GBT                        GBTUACPI
      FACP                                   GBT                        GBTUACPI
      HPET                                    GBT                        GBTUACPI
      MCFG                                 GBT                        GBTUACPI
      EUDS                                   GBT                       
      MATS                                  GBT                       
      TAMG                                 GBT                        GBT   B0
      SSDT                                    INTEL                     PPM RCM

     

    Monday, October 24, 2011 4:03 AM

Answers

  • "Ytiunegni" wrote in message news:cc498f9a-94b1-4519-a28a-18017f524d5e...

    The error message appears 2-3 times daily... sometimes even when the computer is not being used.  The only option Microsoft provides is to purchase a genuine copy... which this already is.  The "not a genuine" message started appearing about a week ago.  I'll try a system restore, and see what that does.  I'd like to know why, after a year and a half of it working beautifully, Microsoft decided to virtually ruin my machine.

     

    MS didn’t ‘decide’ to do anything – if the message appears and disappears randomly, then it’s likely a race condition, caused often by background AV scanners conflicting.
    What AV is installed – what other anti-malware programs are installed?
    What’s running at startup, and as scheduled tasks?
    Have you checked for malware?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 24, 2011 7:50 AM
    Moderator

All replies

  • There does not appear to be an error.  If this is an intermitent error you need to capture the report when the error is showing.  If it showed up recently then you can try doing a system restore to a point prior to the appearance of the error.

    "especially after I paid all the $$$ for a copy." 

    You didn't pay all that much because you bought an OEM System Builder copy.  Something which, by the way, an end user is not supposed to do.  OEM copies are for persons building computers for sale to customers, not do-it-yourselfers building their own rigs.  That was clearly stated on the SB license which you had to get past when opening the pack.  The correct license for an end user is retail.  An end user is out of compliance with the SB license if he installs the software on his own machine.  The lower price enables system builders to make a profit providing their customers with an installed copy of the software.  It is not a way for end users to save money.

    But you know all this.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, October 24, 2011 5:15 AM
    Answerer
  • The error message appears 2-3 times daily... sometimes even when the computer is not being used.  The only option Microsoft provides is to purchase a genuine copy... which this already is.  The "not a genuine" message started appearing about a week ago.  I'll try a system restore, and see what that does.  I'd like to know why, after a year and a half of it working beautifully, Microsoft decided to virtually ruin my machine.

    Yes, I do know it is an OEM System Builder Copy.  And yes, I do know it's for system builders to sell to a customer.  And that, in actuality, is what happened.  I purchased the parts and Windows OEM, built the machine, and sold it to a customer.  Now, after a year and a half, the customer has contacted me with the error notice.  When I referred to "all the $$$ I paid", I'm referring to both the (inflated) cost my customer paid, and also the $100 I had to pay for the license.  If I pay $100 for something, discounted or not, I expect it to work as advertised, and not make my customer come back over a year later with a seemingly inexplicable Windows Genuine error message.  Not to mention, that it makes me look like a smacked @ss to my customer.  Thankfully this customer is cool, otherwise he might falsely believe that I installed a non-genuine copy of Windows on his computer and billed him for a retail copy.  And that is where I have real heartburn with this entire situation.  I'm not in the business of paying $100, only to have Microsoft attempt to alienate my customers and potentially keep those customers from coming back.  As of right now though, I am at a loss as to why Windows suddenly says the copy is not genuine.  I can't figure it out.  And I'm trying to correct the problem (free of charge to the customer) because 1) it's annoying me that I can't figure it out, and 2) so Microsoft doesn't make me look like an @ss to my customer.

    Apologies for misleading you... I was simply attempting to take a short cut, and avoid having to type the paragraph I just typed above.  Having said all that, thanks for the recommendation.  I have my reservations that a system restore will work, but I haven't tried it yet and I'll try anything at this point.

    Monday, October 24, 2011 6:29 AM
  • "Ytiunegni" wrote in message news:cc498f9a-94b1-4519-a28a-18017f524d5e...

    The error message appears 2-3 times daily... sometimes even when the computer is not being used.  The only option Microsoft provides is to purchase a genuine copy... which this already is.  The "not a genuine" message started appearing about a week ago.  I'll try a system restore, and see what that does.  I'd like to know why, after a year and a half of it working beautifully, Microsoft decided to virtually ruin my machine.

     

    MS didn’t ‘decide’ to do anything – if the message appears and disappears randomly, then it’s likely a race condition, caused often by background AV scanners conflicting.
    What AV is installed – what other anti-malware programs are installed?
    What’s running at startup, and as scheduled tasks?
    Have you checked for malware?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 24, 2011 7:50 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, October 28, 2011 8:59 PM