Office Professional 2007 Validation???? RRS feed

  • Question

  •  I bought my version of Office Professional 2007 through the colledge that I attend. It came in a container that has a COA the same as the demonstation. I installed it the way it said and now for my class I have to download the Currency document theme and it tells me that my program is invalid and I need to uninstall it from my PC. This is a little crazy and I need that download for my class. What am I to do now? I went to all the links that were sugessted but I am still stuck. Help
    Friday, September 5, 2008 3:36 AM


  •  rich91105,

    First you may want to try the Cleanup utility:

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 

    If that doesn't work, try the Microsoft Genuine Diagnostics Tool:

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 5, 2008 3:25 PM
    Friday, September 5, 2008 3:25 PM