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error ID: 0017-80040240

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Hello!

I'm trying to install Windows Live OneCare on a computer running XP SP 2, plenty of ram, hd space, etc. During installation I get this error ID: 0017-80040240. I just installed this last night on another computer in the house without a single problem. I've uninstalled the previous anti-virus software and I have disabled the firewall. I have tried restarting the computer, redownloading the installer and downloaded the installer fix offered on Microsoft's download page. However; nothing NOTHING seems to be working!

What does this error ID: 0017-80040240 mean? Can anyone help me? I've looked all over the internet and in this forum and I haven't been able to find this error ID anywhere!

Thank You!!!!

Preston

Saturday, May 24, 2008 11:11 PM

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The 0017 error indicates a download problem. Check the vendor website for the previously installed antivirus software for an uninstall tool. If you have a firewall other than the Windows firewall it must be uninstalled, not disabled. See this Microsoft Knowledge Base article for help with troubleshooting One Care installation issues - http://support.microsoft.com/kb/910656/en-us

If you are still unable to install One care after troubleshooting the issue please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Sunday, May 25, 2008 12:05 AM

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error ID: 0017-80040240

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