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    To whom it may concerne,

     

    Retail (Action Pack Subscription) copy of XP Media Center Edition been activated over the phone, cause original product key listed on cd enveloped does not work for re-installation. During installation of updates got message about non-genuine copy of software.

     

    What cation should I take?

     

    Thanks in advance!

     

    Microsoft Genuine Advantage Diagnostic Results
    Passed Active scripting allowed 
    Passed Display images enabled 
    Passed Computer time and date correct 
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded 
    Passed Office validation ActiveX loaded 
    Passed Validation Self-help ActiveX loaded 
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check
     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22559
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {97857399-68F2-45F6-96FA-FFAB15AB40CF}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{97857399-68F2-45F6-96FA-FFAB15AB40CF}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22559</PID><PIDType>5</PIDType><SID>S-1-5-21-329068152-861567501-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060721000000.000000+000</Date></BIOS><HWID>F732301701844066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Tuesday, July 10, 2007 9:03 PM

Answers

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    Nikkk,

     

    I was not aware that XP Media Center Edition was ever part of the contents of an Action Pack subscription.

     

    For your current situation, just enter the Product Key of your installation (9MT6X-PGKC8-J4JTM) into search for this forum and see the results.  They apply to you, too.

    Wednesday, July 11, 2007 3:41 PM
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    My computer keeps poping up you might be a victum of counterfitting. how do i fix this without any software. or can you reset your computer back too the way it was before i got it
    Wednesday, July 11, 2007 5:37 PM
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    Mr.RichardCook,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, July 11, 2007 6:06 PM
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    Hi Dan,

     

    Thanks for reply. I already identified the problem, but found another one Smile

     

    One on our junior employees lost first cd, so instead he installed me version he found on the net hoping it to be identical. No wonder it was not OEM, but Retail, so my Product Key did not work.

     

    Right now I'm trying to find a way to get another copy of CD 1...

     

    Any sugestions?

     

    Thanks in advance!

     

    Nik

    Wednesday, July 11, 2007 7:12 PM
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    Nikkk,

     

    I would expect that if you get the Action Pack you are at least a registered partner.

     

    Register on the systembuilder website http://oem.microsoft.com and then on that site navigate to the Online Media Replacement page.  You'll be able to order replacement media.

    Wednesday, July 11, 2007 8:47 PM
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    Dan,

     

    Thanks for reply. Will do.

    Wednesday, July 11, 2007 9:40 PM

All replies

  • Question
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    0
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    Nikkk,

     

    I was not aware that XP Media Center Edition was ever part of the contents of an Action Pack subscription.

     

    For your current situation, just enter the Product Key of your installation (9MT6X-PGKC8-J4JTM) into search for this forum and see the results.  They apply to you, too.

    Wednesday, July 11, 2007 3:41 PM
  • Question
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    0
    Sign in to vote
    My computer keeps poping up you might be a victum of counterfitting. how do i fix this without any software. or can you reset your computer back too the way it was before i got it
    Wednesday, July 11, 2007 5:37 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Mr.RichardCook,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, July 11, 2007 6:06 PM
  • Question
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    0
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    Hi Dan,

     

    Thanks for reply. I already identified the problem, but found another one Smile

     

    One on our junior employees lost first cd, so instead he installed me version he found on the net hoping it to be identical. No wonder it was not OEM, but Retail, so my Product Key did not work.

     

    Right now I'm trying to find a way to get another copy of CD 1...

     

    Any sugestions?

     

    Thanks in advance!

     

    Nik

    Wednesday, July 11, 2007 7:12 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Nikkk,

     

    I would expect that if you get the Action Pack you are at least a registered partner.

     

    Register on the systembuilder website http://oem.microsoft.com and then on that site navigate to the Online Media Replacement page.  You'll be able to order replacement media.

    Wednesday, July 11, 2007 8:47 PM
  • Question
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    0
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    Dan,

     

    Thanks for reply. Will do.

    Wednesday, July 11, 2007 9:40 PM