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Windows 7 problems RRS feed

  • Question

  • mine says not geniune but have had for nearly a year and was brought from a shop... i have done wat u said 2 do

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0C641D23-6181-428E-AD67-FAD73FC63CDC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0C641D23-6181-428E-AD67-FAD73FC63CDC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3745108460-1179429573-4055568429</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C850</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>6.50</Version><SMBIOSVersion major="2" minor="7"/><Date>20130325000000.000000+000</Date></BIOS><HWID>47CA3007018400FE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-1002012
    Installation ID: 009403913445149533446132921985574232548401728086081116
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/11/2013 7:16:59 a.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAln1oyIRGmI3eCp6lAFd8G3z9LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSASU        TOSASU00
      FACP            TOSASU        TOSASU00
      HPET            TOSASU        TOSASU00
      BOOT            TOSASU        TOSASU00
      MCFG            TOSASU        TOSASU00
      WDAT            TOSASU        TOSASU00
      ECDT            TOSASU        TOSASU00
      UEFI            TOSASU        TOSASU00
      ASF!            TOSASU        TOSASU00
      SLIC            TOSASU        TOSASU00
      SSDT            INSYDE        CR CRB  
      ASPT            TOSASU        TOSASU00
      FPDT            TOSASU        TOSASU00
      SSDT            INSYDE        CR CRB  
      SSDT            INSYDE        CR CRB  

    Friday, November 8, 2013 6:25 AM

Answers

  • (I split the thread to reduce the confusion level)

    It looks to me as if this machine shipped with Windows 8 installed.

    As such, there is NO downgrade option to Windows 7 Home Premium - no matter what the shop said.

    Is there a COA sticker on the case, or merely a Windows 8 sticker?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, November 8, 2013 7:08 PM
    Moderator

All replies

  • Two things:

    1) Why would you post in a thread that is over 2 years old?  You need to post your results in your own new thread.

    2) I see nothing wrong with this report.  When are you seeing the "Not Genuine" messages?  


    Please do not read this sentence. Please ignore the previous sentence.

    Friday, November 8, 2013 3:16 PM
  • (I split the thread to reduce the confusion level)

    It looks to me as if this machine shipped with Windows 8 installed.

    As such, there is NO downgrade option to Windows 7 Home Premium - no matter what the shop said.

    Is there a COA sticker on the case, or merely a Windows 8 sticker?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, November 8, 2013 7:08 PM
    Moderator