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Help with Update from Vista to 7 after hard drive replacement

    Question

  • I had my hard drive replace, the guy installed the update to Microsoft 7. It is now saying it is not genuine. I have the product key. It states I need to reinstall Vista then install the update. I don't know how to do this. Was he suppose to reinstall Vista first, then update with 7? Plz help.Thanx
    Friday, April 3, 2015 3:43 PM

Answers

  • MGA Diagnostic Report is required:

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.


    Carey Frisch

    Saturday, April 4, 2015 2:40 AM
    Moderator