purchased live one care and its not on the computer

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  Download and install OneCare from http://onecare.live.com
  Once it is installed, click subscribe and sign in with the LiveID you used to purchase with and your trial copy will activate.
  Make sure that you've removed your prior security software first.
   

  See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

  
  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

  • Marked as answer by Stephen BootsMVP, Moderator Monday, October 5, 2009 6:50 PM

  Monday, October 5, 2009 6:49 PM

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   hi i did download and install then i went to suscribe and sigined in with my LiveID and nothind but how do i remove the old one where do i go to be able to remove it.

  Tuesday, October 6, 2009 1:06 AM
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  If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

  For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

   

  If you mean how to remove your prior security software, you will find it in Control Panel - Add/Remove Programs (XP) - Programs (Vista).

  You can also go to the web site of the vendor for that software and search their support pages for instructions and often a removal utility.

  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

  Tuesday, October 6, 2009 8:59 AM

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